User's Manual

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USER MANUAL – Mantis™ II Reader

4 – Troubleshooting

This is a brief list of potential problems, with possible solutions, that may be

encountered while using the Mantis™ II Reader or the Network-Enabled

Reader Programmer utility. If the problem cannot be resolved using this

list, please call the distributor from which you obtained the Mantis™ II

System for help in resolving the problem.

PROBLEM – There are no Tags being read at the Reader.

• CONDITION – The Reader power light is off.

• REMEDY – Plug in the Reader power supply.

• REMEDY – Turn on the Reader power switch.

PROBLEM – There are no Tags being read at the Reader.

• CONDITION – The Reader power light is on.

• CONDITION – The Reader detect light is turning on and off at a regular

interval.

• REMEDY – The Reader is in standby mode and needs to be configured and

enabled for operation.

PROBLEM – There are no Tags being read at the Reader.

• CONDITION – The Reader has power but is unresponsive to system

communications or remote restart commands.

• REMEDY – Verify the LAN is connected and the Client Bridge can be

“Pinged”.

• REMEDY – Verify that the Reader is connected to the LAN by a wired cable or

by wireless but not by both. If connected by a wired LAN, remove the

wireless card from the Reader.

PROBLEM – There are no Tags being read at the Reader. The Reader has

been configured, enabled and is communicating.

• CONDITION – The Reader power light is on.

• CONDITION – The Reader detect light is not flashing.

• CONDITION – The system is receiving the “status” message from the

Reader.

• REMEDY – Verify the antennas are attached to the Reader and/or move the

Tags closer to the Reader.

• REMEDY – Change the range setting on the Reader to a longer range to see

the available Tags.

• REMEDY – Verify the communication medium between the Reader and the

computer is operational.

• REMEDY – Verify that the configured group code is the same as the Tags

being read.

• REMEDY – Verify the computer program is set up correctly to receive

TagIDs.