User's Manual

01908DUR
any way. This warranty applies only to the original purchaser (end-user) and is not
transferable.
Standard Warranty Limitations
Except as provided herein, the entire liability of RF Code and its suppliers under this limited
warranty will be that RF Code will use reasonable efforts to repair or replace, without
charge, all defective Products returned to RF Code by Customer, all as more particularly
described in the End User Warranty. Except for the express warranties STATED HEREIN, RF
Code makes no other representations or warranties and RF Code hereby disclaims, all other
warranties, express, implied, statutory, or otherwise, including without limitation, any
warranty of merchantability, non-infringement of third party intellectual property rights,
fitness for a particular purpose, performance, satisfactory quality, or arising from a course
of dealing, usage or trade practice.
Obtaining Service & Support
For in-warranty service, customers have several options. Customers having difficulty with
RF Code products should attempt to solve those problems through RF Code’s Technical
Support Problem Escalation Process:
First, contact the RF Code representative or other distributor from whom the RF Code
product was purchased for information on how to obtain local support.
Second, contact the RF Code Customer Support via e-mail.
Third, contact the RF Code Customer Support via the Support Line.
For product returns, the support engineer will give you a return material authorization
(RMA) number. No returns will be accepted without an RMA number. If the warranty
expired, there is a charge for repair or replacement per RF Code’s out-of-warranty policy.
For full details of the RF Code RMA policy, please review the “RF Code Warranty, RMA, and
Extended Warranty Policy” document.
RF Code Customer Support
RF Code Customer Support gives entitled customers and partners the ability to contact RF
Code about installation and usage-related questions as well as make defect inquiries about
eligible products that are covered under RF Code warranty agreements. A team of technical
specialists can be contacted electronically or via phone.
The Support Line is available to provide General Support during normal business hours:
Monday through Friday, 8:00 am to 5:00 pm Central time, excluding national holidays.