User's Manual

Troubleshooting

If the device is not working or the following error message displays:

1. Check to be sure the device is plugged into the USB or RS-232 port. When the workstation is

on and no card is being read, the LED is red. A valid proximity card causes the LED to turn

green, provided the configuration is not set to only read certain bit lengths.

2. Only one COM port application can own the RS-232 port at a time. Make sure there is not

another COM port application running. This prevents our software from seeing the device.

3. Verify the correct model and the software configuration screen agrees with the device

attached.

4. Verify the port agrees with the workstation connector.

5. If the device still does not work, unplug it, remove ‘General USB Device’ using Windows

‘Control Panel’ a ‘Add/Remove’ Hardware. Then reboot the workstation. When the

workstation boots up, re-attach the device USB and the OS should re-install the Windows

driver automatically.

Change the release time to 1000 on the Timing tab for USB keystrokes to slow down the device.

Open Notepad or Word and swipe a card to display the card data to see the actions of any

non-printable symbols.

Ifthedevicedoesnotreadthecard,contactthecardmanufacturer/vendortoverifythatthecard

type is compatible with the device model.

Tips and Troubleshooting