User's Manual

49
Precautions
Do not mount the device directly on a metal surface. This could interfere with the RF signal and the
operation of the device.
The device may not recognize valid cards in the presence of high RF fields. If current readings are
erratic, take the following step:
· Move the equipment from any known transmitters nearby.
Contact Technical Support at 866.439.4884 for more information.
Before You Call Technical Support
Please make sure you’ve identified your reader model and credential type being used. Have this
information ready so that your call will be routed to the correct specialist.
For Assistance:
Ph: 847.870.1723
E: [e-mail]
Talking To The Technician
Provide the reader model and credential type being used to the Technical Support Specialist.
Explain your problem to the specialist.
Be prepared to provide the following information:
- Error messages displayed on the computer
- What you were doing when the problem occurred
- What steps you have taken to resolve the problem, including results from each steps
Listen and follow the steps provided by the specialist. Let the specialist know what happens when you
perform the steps.
Chapter 4 Tips and Troubleshooting