User's Manual
63
Chapter
5
Tips and
T
r
oubleshooting
P
r
ecautions
Do
not
mount
the
device directly on a metal surface. This could interfere
with the
RF signal and
the
operation
of the device.
The device may
not
recognize valid cards
in the
presence
of
high RF fields.
If
current readings
are
erratic, take
the
following
step:
·
Move
the
equipment
from
any known transmitters
nearb
y
.
Contact Technical
Suppor
t
at
866.
439
.
4884
for
more
information.
Before You Call Technical
Support
Please make sure you’ve identified your reader model
and credential type being
used. Have
this
information ready so
that
your call
will
be routed
to the
correct
specialist.
For
Assistance:
Ph:
84
7.87
0
.17
23
E:
TechSupport@RFIDeas.com
Talking To The
Technician
Provide
the
reader model
and credential type
being used
to the
Technical Suppor
t
Specialist.
Explain your problem
to the specialist.
Be prepared
to
provide
the
following
information:
-
Error messages displayed on
the computer
- What
you were doing when
the
problem
occurred
- What
steps you have taken
to
resolve
the
problem, including results
from
each
steps
Listen and
follow the
steps provided
by the
specialist. Let
the
specialist know
what
happens when
you
perform
the steps.