Instructions / Assembly

26
Error Code Possible Cause Solution
1L
Water heater has buildup of lime deposits. Contact a dealer or qualified service techni-
cian.
05
Air intake or vent exhaust opening may be
blocked.
Remove any blockage. (Air intake requires 12
in. [30 cm] of clearance.)
The vent pipes on the vent termination may
not be connected properly.
Contact a dealer or qualified service techni-
cian.
11
The gas shut-off valve is not fully opened. Check shut-off valve and open completely.
12
Gas service has been interrupted. Contact your gas utility company.
LP gas is running low (LP models only). Refill or replace your LP gas container.
13
If this code is still displayed after taking the
numbered steps above.
Contact a dealer or qualified service techni-
cian.
14
Water heater is overheating. Contact a dealer or qualified service techni-
cian.
15
The heat exchanger is too hot. Check for blockage in the vent. Contact a
dealer or qualified service technician.
29
Neutralizer is clogged. Contact a dealer or qualified service techni-
cian.
31
Faulty inlet thermistor. Contact a dealer or qualified service techni-
cian.
33
Faulty outlet thermistor. Contact a dealer or qualified service techni-
cian.
61 or 99
Faulty blower motor. Contact a dealer or qualified service techni-
cian.
65
Faulty water flow solenoid. Contact a dealer or qualified service techni-
cian.
92
The neutralizer needs to be replaced soon. The unit can be used for a while, but contact
a dealer or qualified service technician.
93
The neutralizer must be replaced. The unit cannot be used until the neutralizer
is replaced. Contact a dealer or qualified
service technician.
P1
Not enough water flow to operate the unit. Increase the water flow from the fixtures.
88
Reminder of flushing the heat exchanger and/
or replacing the water treatment filter.
Contact a dealer or qualified service techni-
cian.
Service Error Code Chart (cont.)
Care Instructions
CARING FOR YOUR WATER HEATER
1. All questions, adjustments, repairs, and/or routine
maintenance should be directed to your installer,
plumbing contractor, or licensed service agent. If your
contacts have moved or are not available, please refer
to the telephone directory, commercial listings, or local
utility company for qualified service assistance.
2. If your problem has not been solved to your
satisfaction, contact the Manufacturer National Service
Department at the following address:
Manufacturer National Service Department
1241 Carwood Court
Montgomery, Alabama 36117
Phone: [phone]
When contacting the manufacturer, the following
information will be requested:
A. Model and serial number. (See page 8 or the ratings
plate on the side of the water heater.)
B. Address where the water heater is located.
C. Name and address of installation contractors (page
8) and all qualified service companies that have worked
on the water heater.
D. Original installation date. (See page 8.)
E. Dates any service or preventive maintenance was
performed.
F. Details of the persisting problem.
G. List of businesses that have tried to fix this problem,
along with dates of service.
Call for Assistance
IF YOU NEED SERVICE
Service Information