Warranty

LIMITED WARRANTY
For the Rheem
®
-Ruud
®
Commercial Gas or Electric Storage Water Heater Models
listed on the front of this document.
GENERAL
This Limited Warranty is only available to the original owner of this commercial water heater. It is not
transferable.
Rheem Manufacturing Company (Rheem) warrants this Rheem
®
-Ruud
®
commercial water heater, and its
component parts, to be free from defects in materials and workmanship, under normal use and service,
for the Applicable Warranty Period. At its option, Rheem will repair or replace the defective commercial
water heater, or defective component part(s), in accordance with the terms of this Limited Warranty, if it
fails in normal use and service during the Applicable Warranty Period. The replacement commercial water
heater must be manufactured by Rheem. The replacement component part(s) must be Rheem authorized
component part(s). The replacement commercial unit will be warranted only for the unexpired portion of
the original commercial unit’s Applicable Warranty Period.
EFFECTIVE DATE
The Effective Date of warranty coverage (or the beginning of the Applicable Warranty Periods) is the date
of original installation of the commercial water heater, if properly documented. Otherwise, it is the date of
manufacture of the commercial water heater plus ninety (90) days.
APPLICABLE WARRANTY PERIODS
The Applicable Warranty Period for the tank is three (3) years from the Effective Date. The Applicable
Warranty Period for the component parts is one (1) year from the Effective Date (with the exception of
LIFEGUARD™ elements for which the Applicable Warranty Period is three (3) years from the Effective
Date).
WARRANTY EXCLUSIONS
This Limited Warranty will not cover:
a) Service trips to teach you how to install, use, or maintain this commercial water heater or to bring the
commercial water heater’s installation into compliance with local building codes and regulations.
b) Damages, malfunctions, or failures resulting from failure to install the commercial water heater in
accordance with applicable building codes/ordinances or good plumbing and electrical trade practices.
c) Damages, malfunctions, or failures resulting from improper installation or failure to operate and main-
tain the commercial water heater in accordance with the manufacturer’s instructions provided.
d) Performance problems caused by improper sizing of the commercial water heater or (pertaining to gas
models) the gas supply line, the venting connection, or combustion air openings or (pertaining to
electric models) electric service voltage, wiring, or fusing.
e) Damages, malfunctions, or failures caused by improper conversion from natural gas to LP gas or LP
gas to natural gas fuel source.
f) Damages, malfunctions, or failures caused by operating the commercial water heater with the anode
rod removed or with modified, altered, or unapproved parts installed.
g) Damages, malfunctions, or failures caused by abuse, accident, fire, flood, freeze, lightning, acts of God,
and the like.
h) Tank failures (leaks) caused by operating the commercial water heater in a corrosive or contaminated
atmosphere.
i) Damages, malfunctions, or failures caused by operating the commercial water heater with an empty, or
partially empty, tank (also known as “dry firing”).
j) Damages, malfunctions, or failures caused by operating the commercial unit at water temperatures
exceeding the maximum setting of the operating, or high limit, control.
k) Tank failures caused by operating the commercial water heater when it is not supplied with potable
water, free to circulate at all times.
l) Damages, malfunctions, or failures caused by subjecting the tank to pressures, or firing rates, greater
than those shown on the rating label.
m)Damages, malfunctions, or failures resulting from the use of any attachment, including any energy
saving device, not authorized by Rheem.
n) Commercial units installed outside the fifty states (and the District of Columbia) of the United States of
America.
o) Commercial units moved from the original installation location.
p) Commercial units that have had their rating labels removed. A commercial water heater should not be
operated if the rating label is removed.
LABOR, SHIPPING, AND PROCESSING COSTS
This Limited Warranty does not cover any labor expenses for service, repairs, reinstallation, permits, or
removal and disposal of the failed commercial water heater, or defective component part(s). All such
expenses are your responsibility.
Rheem will pay the transport
ation costs
for an “in-warranty” replacement commercial water heater, or “in-
warranty” replacement component part(s), to a convenient delivery point (selected by Rheem) near the place
the original commercial water heater, or original component part(s), is located: such as a local Rheem or
Ruud water heater distributor. You must pay any local freight charges, including the cost of returning the failed
commercial water heater, or defective component part(s), to a convenient shipping location (selected by
Rheem): such as a local Rheem or Ruud water heater distributor.
Rheem does not
authorize, recommend, or receive any benefit from any claims processing or similar fees
charged by others to process warranty claims for any Rheem-Ruud commercial water heater, or component
part(s). Rheem will not reimburse any party for these, or any other, fees not specifically covered in this
Limited Warranty document.
HOW TO OBTAIN WARRANTY CLAIM ASSISTANCE
Any claim for warranty assistance must be made promptly. First, determine if your commercial water heater is
“in-warranty” (that is, within the Applicable Warranty Period). You can determine your commercial unit’s
warranty status by obtaining the complete model number, the complete serial number, and the installation
date of your commercial water heater and then accessing the “Warranty Verification” information on the
Rheem Water Heater Division’s Internet website (www
.rheem.com) or contacting Rheem Water Heaters’
Claims Department (telephone number [phone]) during normal working hours to determine if the
Applicable Warranty Period has expired.
If your commercial water heater is “in-warranty”, contact the plumber, or mechanical contractor, that installed it
for assistance with the warranty repairs, or replacement, required. You may also select a plumber, or
mechanical contractor, from your local Yellow Pages to assist you. Rheem Water Heaters’ Technical Service
Department personnel are available to assist you – by telephone at [phone] or via our Internet
website (www
.rheem.com) -in obtaining “in-warranty” service or to answer your questions about the
operation or repair of your commercial water heater during normal business hours. Be prepared to provide the
plumber, mechanical contractor, or Rheem Technical Service person you call with the complete model
number, the complete serial number, and the date of installation of your commercial water heater in addition to
an explanation of your commercial water heater problem.
If an exact replacement is not available, Rheem will provide you with the current model of your commercial
water heater, or component part(s), or a replacement unit with comparable operating features. If government
regulations or industry certification or similar standards require the replacement commercial water heater, or
replacement component part(s), to have features not found in the defective commercial water heater, or the
defective component part(s), you will be charged for the difference in price represented by those required
features. If you pay the price difference for those required features and/or to upgrade the size and/or other
features available on a replacement new commercial water heater, you will also receive a complete new
Limited Warranty (with the full Applicable Warranty Period) for the replacement new commercial water heater.
DO NOT DESTROY, OR DISPOSE OF, ANY RHEEM-RUUD “IN-WARRANTY” FAILURE COMMERCIAL
WATER HEATER, OR “IN-WARRANTY” DEFECTIVE COMPONENT PART(S), WITHOUT AUTHORIZATION
FROM THE RHEEM TECHNICAL SERVICE DEPARTMENT. Rheem reserves the right to inspect, or require
the return of, the failed commercial water heater or the defective component part(s). Each “in-warranty” failure
commercial water heater must be made available to Rheem (with the original rating label and all the compo-
nent parts intact) in exchange for the replacement commercial water heater. Each defective “in-warranty” com-
ponent part to be replaced must be returned to Rheem in exchange for the replacement component part.
Warranty compensation is subject to validation of “in-warranty” coverage by Rheem Claims Department
personnel.
•
To obtain warranty compensation for an “in-warranty” commercial water heater failure, you must provide
Rheem with: (at Rheem’s option) either the failed commercial water heater (with the rating label and all the
component parts intact) or the complete original rating label (photocopies are not accept
able) removed
from the failed commercial water heater; the complete model number and the complete serial number of
the Rheem-Ruud commercial water heater that replaced the failed commercial unit; and, the date the
original commercial water heater failed. You may also be required to provide documentary proof of the
failed commercial water heater’s date of installation to establish its “in-warranty” status.
•
To receive warranty compensation for an “in-warranty” defective component part you must provide Rheem
with: the defective component part; the complete model number and the complete serial number of the
Rheem-Ruud commercial water heater from which the defective component part was removed; and, the
date the defective component part failed. You may also be required to provide documentary proof of the
date of installation of the Rheem-Ruud commercial water heater from which the defective component part
was removed – or the date of purchase of the component part (if it was purchased separately) – to
establish the “in-warranty” status of the defective component part.
Warranty claim documentation should be mailed promptly to Rheem Water Heaters, Claims Department,
2600 Gunter Park Drive East, Montgomery, Alabama 36109.
(CONTINUED ON REVERSE)