Use & Care Manual

Before You Call for Service
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call
for service.
This water heater incorporates shut off devices that shuts the operation of the water heater down if
undesirable combustion conditions occur, such as the presence of flammable vapors or blockage of the vent
and/or combustion air-inlet systems. Please contact a Qualified Service Technician if this occurs.
Problem Possible Causes What To Do
Condensation This usually happens when a new
heater is filled for the first time.
This is normal, after the water in the tank warms
up, the condensation will disappear. Refer to
page 10 for more information.
Moisture from the products of com-
bustion condensing on the tank sur-
face.
This is normal and will disappear in time. Refer
to page 10 for more information.
An undersized water heater will cause
condensation.
Use a water heater size that meets the require-
ments of your needs.
Yellow flame or
soot
Scale on top of the burner. Contact a qualified service technician to remove
scale.
Vent and/or combustion air-inlet sys-
tems are blocked.
Remove obstruction or debris from vent and/or
combustion air-inlet systems.
Unable to light
the main burner
Air in gas line. Contact a qualified service technician to purge
the air from the gas line.
Blocked vent system. Contact a qualified service technician to evaluate
vent system for blockage.
Blocked combustion air-inlet system. Contact a qualied service technician to evaluate
the combustion air-inlet system for blockage.
Pressure switches. Make sure the pressure switch hoses are not
"kinked".
Wire connection(s) not fully secured. Contact a qualified service technician to confirm
wire connections.
Combustion shutoff device tripped. Combustion Shutoff Device(s) should be inspect-
ed by a qualified service technician.
Gas control problem. Contact a qualified service technician.
Main burner does
not stay lit
Energy shutoff device open. The combination gas control (thermostat) should
be replaced by a qualified service technician.
Combustion shutoff device
tripped.
The combustion shutoff device should be inspect-
ed by a qualified service technician.
CAUTION: For your safety DO NOT attempt repair of gas piping, combination gas control (thermostat), burners, vent and/
or combustion air-inlet systems or other safety devices. Refer repairs to qualified service personnel.
CAUTION: Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper and
dangerous operation. VERIFY PROPER OPERATION AFTER SERVICING.
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