Use & Care Manual

Before You Call For Service
41
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for service.
This water heater incorporates shut off devices that shuts the operation of the water heater down if undesirable
combustion conditions occur, such as the presence of flammable vapours or blockage of the vent
and/or combustion
air-inlet systems. Please contact a Qualified Service Technician if this occurs.
Problem Possible Causes What To Do
Condensation This usually happens when
a new heater is filled for the
first time.
This is normal, after the water in the
tank warms up, the condensation will
disappear. Refer to page 10 for more
information.
Moisture from the products of
combustion condensing on the
tank surface.
This is normal and will disappear
in time. Refer to page 10 for more
information.
An undersized water heater
will cause condensation.
Use a water heater size that meets the
requirements of your needs.
Yellow flame or soot Scale on top of the burner. Contact a qualified service technician
to remove scale.
Vent and/or combustion air-
inlet systems are blocked.
Remove obstruction or debris from
vent and/or combustion air-inlet
systems.
Unable to light the main burner Air in gas line. Contact a qualified service technician
to purge the air from the gas line.
Blocked vent system. Contact a qualified service technician
to evaluate vent system for blockage.
Blocked combustion air-inlet
system.
Contact a qualied service technician
to evaluate the combustion air-inlet
system for blockage.
Pressure switches. Make sure the pressure switch hoses
are not "kinked".
Wire connection(s) not fully
secured.
Contact a qualified service technician
to confirm wire connections.
Combustion shutoff device
tripped.
Combustion Shutoff Device(s) should
be inspected by a qualified service
technician.
Gas control problem. Contact a qualified service technician.
Main burner does not stay lit Energy shutoff device open. The combination gas control
(thermostat) should be replaced by a
qualified service technician.
Combustion shutoff device
tripped.
The combustion shutoff device should
be inspected by a qualified service
technician.
CAUTION: For your safety DO NOT attempt repair of gas piping, combination gas control (thermostat), burners, vent and/or
combustion air-inlet systems or other safety devices. Refer repairs to qualified service personnel.
CAUTION: Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper and dangerous operation.
VERIFY PROPER OPERATION AFTER SERVICING.