Warranty

LIMITED WARRANTY
For the RHEEM
®
Residential Electric Tankless Water Heater
GENERAL
This Limited Warranty is only available to the original owner of this water heater. It is not transferable.
Rheem Manufacturing Company (Rheem
®
) warrants this Rheem
®
water heater, and its
component parts, to be free from defects in materials and workmanship, under normal use and service,
for the Applicable Warranty Period. At its option, Rheem will repair or replace the defective water heater,
or defective component part(s), in accordance with the terms of this Limited Warranty, if it fails in normal
use and service during the Applicable Warranty Period. The replacement water heater must be supplied
by Rheem. The replacement component part(s) must be Rheem authorized component part(s). The
replacement unit will be warranted only for the unexpired portion of the original unit’s Applicable Warranty
Period.
EFFECTIVE DATE
LABOR, SHIPPING, AND PROCESSING COSTS
This Limited Warranty does not cover any labor expenses for service, repairs, reinstallation, permits, or
removal and disposal of the failed water heater, or defective component part(s). All such expenses are your
responsibility.
Rheem will pay the transportation costs for an “in-warranty” replacement water heater, or “in-warranty”
replacement component part(s), to a convenient delivery point (selected by Rheem) near the place the
original water heater, or original component part(s), is located: such as a local Rheem water heater
distributor. You must pay any local freight charges, including the cost of returning the failed water heater, or
defective component part(s) to a convenient shipping location (selected by Rheem): such as a local Rheem
water heater distributor.
Rheem does not authorize, recommend, or receive any benefit from any claims processing or similar fees
charged by others to process warranty claims for any Rheem water heater or component part(s). Rheem will
not reimburse any party for these, or any other, fees not specifically covered in this Limited Warranty
document.
The Effective Date of warranty coverage (or the beginning of the Applicable Warranty Periods) is the date
of installation of the water heater, if properly documented. Otherwise, it is the date of manufacture of the
water heater plus ninety (90) days.
APPLICABLE WARRANTY PERIODS
The Applicable Warranty Periods are FIVE (5) years from the Effective Date on the Heat Exchanger and
1 year on the component parts if the water heater is installed in a single-family dwelling. If the water heat
er is installed anywhere other than a single-family dwelling, the Applicable Warranty Periods will be limited
to one (1) year from the Effective Date.
WARRANTY EXCLUSIONS
This Limited Warranty will not cover:
a) Service trips to your home to teach you how to install, use, or maintain this water heater or to bring the
water heater installation into compliance with local building codes and regulations.
b) Damages, malfunctions or failures resulting from failure to install the water heater in accordance with
applicable building codes/ordinances or good plumbing and electrical trade practices.
c) Damages, malfunctions, or failures resulting from improper installation or failure to operate and
maintain the water heater in accordance with the manufacturer’s instructions provided.
d) Performance problems caused by improper sizing of the water heater or (pertaining to gas models) the
gas supply line, the venting connection, or combustion air openings or (pertaining to electric models)
electric service voltage, wiring, or fusing.
e) Damages, malfunctions, or failures caused by abuse, accident, fire, flood, freeze, lightning, acts of
God, and the like.
f) Failures (leaks) caused by operating the water heater in a corrosive or contaminated atmosphere.
g) Damages, malfunctions, or failures caused by operating the water heater with an empty, or partially
empty, tank (also known as “dry firing”).
h) Damages, malfunctions, or failures caused by operating the unit at water temperatures exceeding the
maximum setting of the operating, or high limit, control.
i) Failures caused by operating the water heater when it is not supplied with potable water, free to circu-
late at all times.
j) Damages, malfunctions or failures caused by subjecting the water heater to pressures, or firing rates,
greater than those shown on the rating label.
k) Damages, malfunctions or failures resulting from the use of any attachment, including any energy
saving device, not authorized by Rheem.
l) Units installed outside the fifty states (and the District of Columbia) of the United States of America.
m) Units removed from the original installation location.
n) Units that have had their rating labels removed. A water heater should not be operated if the rating
label is removed.
HOW TO OBTAIN WARRANTY CLAIM ASSISTANCE
Any claim for warranty assistance must be made promptly. First, determine if your water heater is “in-
warranty” (that is, within the Applicable Warranty Period). You can determine your unit’s warranty status by
obtaining the complete model number, the complete serial number, and the date of installation of your water
heater and then accessing the “Warranty Verification” information on the Rheem Water Heater Division’s
Internet website (www.rheem.com) or contacting Rheem Water Heaters’ Claims Department (telephone
[phone]) during normal business hours to determine if the Applicable Warranty Period has expired.
If your water heater is “in-warranty”, contact the plumber, or mechanical contractor, that installed it for assis-
tance with the warranty repairs, or replacement, required. You may also select a plumber, or mechanical
contractor, from your local Yellow Pages to assist you. Rheem Water Heaters’ Technical Service personnel
are available to assist you – by telephone [phone] or via our website (www.rheem.com) - in obtain-
ing “in-warranty” service or to answer your questions about the operation or repair of your water heater dur-
ing normal business hours. Be prepared to provide the plumber, mechanical contractor, or Rheem Technical
Service person you call with the complete model number, the complete serial number, and the date of
installation of your water heater in addition to an explanation of your water heater problem.
If an exact replacement is not available, Rheem will provide you with the current model of your water heater,
or component part(s), or a replacement unit with comparable operating features. If government regulations or
industry certification or similar standards require the replacement water heater, or replacement component
part(s), to have features not found in the defective water heater, or the defective component part(s), you will
be charged for the difference in price represented by those required features. If you pay the price difference
for those required features and/or to upgrade the size and/or other features available on a replacement
new water heater, you will also receive a complete new Limited Warranty (with the full Applicable Warranty
Period) for the replacement new water heater.
Rheem reserves the right to inspect, or require the return of, the failed water heater or the defective
component part(s). Each “in-warranty” failure water heater must be made available to Rheem (with the rating
label and all the component parts intact) in exchange for the replacement water heater. Each defective
“in-warranty” component part to be replaced must be returned to Rheem in exchange for the replacement
component part.
Warranty compensation is subject to validation of “in-warranty” coverage by Rheem Claims Department
personnel.
• To obtain warranty compensation for an “in-warranty” water heater failure, you must provide Rheem with:
(at Rheem’s option) either the failed water heater (with the rating label and all the component parts intact)
or the complete original rating label (photocopies are not acceptable) removed from the failed water heat-
er; the complete model number and the complete serial number of the Rheem water heater that replaced
the failed unit; and the date the original water heater failed. You may also be required to provide
documentary proof of the failed water heater’s date of installation to establish its “in-warranty” status.
• To receive warranty compensation for an “in-warranty” defective component part, you must provide Rheem
with: the defective component part; the complete model number and the complete serial number of the
Rheem water heater from which the defective component part was removed; and the date the defective
component part failed. You may also be required to provide documentary proof of the date of installation
of the Rheem water heater from which the defective part was removed – or the date of purchase of the
part (if it was purchased separately) - to establish the “in-warranty” status of the defective component part.
Warranty claim documentation should be mailed promptly to Rheem Water Heaters, Claims Department,
400 Captain Neville Drive, Waterbury, CT 06705.
(CONTINUED ON REVERSE)