Instructions / Assembly

19
ERROR CODES
TYPE SERVICE NEEDED LED DESCRIPTION/ACTION
ALERT Solid red
1. Leak sensor disconnected. Open the lower element cavity. If it is connected, call
customer service. If is not connected, reconnect the leak sensor to reset the error.
2. Conguration data restore failure. Call for service.
3. Shut off valve cannot close (self-check). Call for service and refer to the Leak-
Guard
TM
section of the manual.
4. Wi-Fi or Control Communication Error. Also, the Wi-Fi LED will turn red. See
the Failure to Connect to User’s Router or Network section of this manual.
5. Leak detected (24-hour leak alarm override active). Verify there is no longer a
leak. Refer to the 24-HOUR LEAK DETECTION OVERRIDE section of the
manual.
ALARM
One (1) red blink followed by a
pause
1. Disconnection of lower thermistor. Please call for service.
2. Failure of lower thermistor. Please call for service.
Two (2) red blinks followed by a
pause
1. Water in contact with wick or rope sensor. Check the pan for water. If there is
no water present, disconnect the sensor, dry and reinstall it to reset the error.
Use of the LEAK OVERRIDE FUNCTION maybe be required. Refer to the
24-HOUR LEAK DETECTION OVERRIDE section of the manual. If there is
water in the pan, call for service.
2. Shutoff valve input error. Call for service and refer to the LeakGuard
TM
section
of the manual.
3. Shutoff valve failed to close. Call for service and refer to the LeakGuard
TM
sec-
tion of the manual.
4. Shutoff valve failed to re-open. Call for service and refer to the LeakGuard
TM
section of the manual.
5. Shut off valve cannot open (self-check). Call for service and refer to the Leak-
Guard
TM
section of the manual.
Three (3) red blinks followed by
a pause
1. Tank not lled with water. Please ll the tank with water and recycle power.
Four (4) red blinks followed by
a pause
1. Disconnection of wire(s) to upper or lower element or ECO. Call for service.
2. Upper element wire(s) and lower element wire(s) switched. Call for service.
3. ECO tripped and needs reset. Reset ECO or call for service.
4. Failure of one or both elements. Call for service.
Five (5) red blinks followed by a
pause
1. Upper or lower element relay stuck on. Please call customer service.
2. Upper or lower temperature conversion error. Please call customer service.
3. Conversions stuck error. Call for service.
4. Conversion drift error. Call for service.
5. On-board temperature protection error. Call for service.
6. Failure or disconnection of upper thermistor. Please call for service.
Error Codes for Electronic Control
CAUTION: For your safety DO NOT attempt repair of electrical wiring, temperature sensor, electronic control,
heating elements or other safety devices. Refer repairs to qualified service personnel.
!
CLEAR
ALARM
VACATION 110
UNLOCK/LOCK
120
(3 SEC)
130 140 150
WiFi
SETUP
SERVICE NEEDED
SET POINT (°F)
NOTE: The EcoNet®
app will display all
Alerts and Alarms in
the EcoNet® app with
specifics about the cause.
In the event of an error, the SERVICE NEEDED LED will blink red or remain solid
red. This will depend on the type of error that has occurred. The water heat will remain
operational when an ALERT occurs. There are five (5) ALARM codes that represent a
family of ALARMS where the water heater will shut down.
Blinking
Indicator
x1 = Lower Thermistor Failure
x2 = Leak Detected or Shutoff Valve Error
x3 = Dry Fire (Heating without water)
x4 = Element Wiring or Emergency Cut Out
x5 = Control or Power Board Error
NUMBER OF BLINKS