Use And Care Manual

ManualsBrandsRichmond ManualsHeat Pump Water HeatersWi-Fi 80 Gallon Electric Water Heater with Hybrid Heat Pump

Water Heaters

Electric Residential Hybrid

The purpose of this manual is twofold:

one, to provide the installer with the basic

directions and recommendations for the

proper installation and adjustment of the

water heater; and two, for the owner–

operator, to explain the features, operation,

safety precautions, maintenance and

troubleshooting of the water heater. This

manual also includes a parts list.

It is imperative that all persons who are

expected to install, operate or adjust this

water heater read the instructions carefully

so they may understand how to perform

these operations. If you do not understand

these instructions or any terms within it,

seek professional advice.

Any questions regarding the operation,

maintenance, service or warranty of this

water heater should be directed to the

seller from whom it was purchased. If

additional information is required, refer to

the section on “If you need service.”

DO NOT destroy this manual. Please

read carefully and keep in a safe place

for future reference.

Recognize this symbol as an

indication of Important Safety

Information!

California Proposition 65

Warning: This product contains

chemicals known to the State of

California to cause cancer, birth

defects or other reproductive harm.

Residential - HB Duct Ready Series

AP18095-1 (04/17)

Use & Care Manual

With Installation Instructions for the Installer

Summary of content (32 pages)

PAGE 1
Use & Care Manual With Installation Instructions for the Installer Electric Residential Hybrid Water Heaters Residential - HB Duct Ready Series The purpose of this manual is twofold: one, to provide the installer with the basic directions and recommendations for the proper installation and adjustment of the water heater; and two, for the owner– operator, to explain the features, operation, safety precautions, maintenance and troubleshooting of the water heater. This manual also includes a parts list.
PAGE 2
Safety Information Safety Precautions. . . . . . . . 3-4 FOR YOUR RECORDS Write the model and serial numbers here: # Installation Instructions Location. . . . . . . . . . . . . . . . . . 5 Installing the Water Heater. . . 6 Water Connections . . . . . . . . . 7 # You can find them on a label on the appliance. Staple sales slip or cancelled check here. Proof of the original purchase date is needed to obtain service under the warranty. Condensate Drain . . . . . . . . . . 7 Relief Valve. . . . . . . . . .
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IMPORTANT SAFETY INFORMATION. READ ALL INSTRUCTIONS BEFORE USING. DANGER! WATER TEMPERATURE SETTING Safety and energy conservation are factors to be considered when selecting the water temperature setting of water heater. Water temperatures above 125°F can cause severe burns or death from scalding. Be sure to read and follow the warnings outlined on the label pictured below. This label is also located on the water heater near the thermistor access panel.
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IMPORTANT SAFETY INFORMATION. READ ALL INSTRUCTIONS BEFORE USING. WARNING! For your safety, the information in this manual must be followed to minimize the risk of fire or explosion, electric shock, or to prevent property damage, personal injury, or loss of life. Be sure to read and understand the entire Use and Care Manual before attempting to install or operate this water heater. It may save you time and cost. Pay particular attention to the Safety Instructions.
PAGE 5
Installing the water heater Inspect Shipment Inspect the water heater for possible damage. Check the markings on the rating plate of the water heater to be certain the power supply corresponds to the water heater requirements. Rating plate is located on front of water heater.
PAGE 6
Installing the water heater Locations that provide optimal efficiency Heater: Not Ducted Heater: Not Ducted Room size: Larger than 700 ft3 (e.g. 7' x 10' x 10'). 3 Room size: Larger than 700 ftventilation (e.g. 7' x needed. 10' x 10'). Requirements: No additional Requirements: No additional ventilation needed. Heater: Not Ducted Heater: Not Ducted Room size: Smaller than 700 ft3 (e.g. 7' x 10' x 10'). Room size: Smaller than 700door ft3 (e.g. x 10' x 10').
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Installing the water heater Thermal Expansion NOTICE: The inlet and outlet water nipple remain with the black markings pointed up. Determine if a check valve exists in the inlet water line. Check with your local water utility. It may have been installed in the cold water line as a separate back flow preventer, or it may be part of a pressure reducing valve, water meter or water softener. A check valve located in the cold water inlet line can cause what is referred to as a “closed water system”.
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Typical Installation Ceiling Vacuum Relief Valve (Not Supplied) Air filter 6" Minimum clearance above heat pump to allow for filter maintenance Piping Tee to be installed in condensate plumbing to provide access opening for yearly inspection and cleaning. If required, install per local codes and valve manufacturer’s instructions.
PAGE 9
Installing the water heater To Fill the Water Heater ! WARNING: DO NOT turn on the electrical supply or operate this water heater unless it is completely full of water. The tank must be full of water before water heater is turned on. The water heater warranty does not cover damage or failure resulting from operation with an empty or partially empty tank. Make certain the drain valve on the water heater is completely closed. Open the shut-off valve in the cold water supply line.
PAGE 10
Electrical Connections continued... Ground screw N ING WAR Conduit connector Junction box cover Wire connections Water heater junction box. ! DO NOT turn on the electrical supply or operate this water heater unless it is completely full of water. ! WARNING: If local codes require external application of insulation blanket kits the manufacturer’s instructions included with the kit must be carefully followed.
PAGE 11
Installing the water heater Hot and Cold Pipe Insulation Installation Install the insulation on the cold water supply inlet and the hot water outlet as shown in the illustration. Hot Water Outlet Relief Valve Cold Water inlet Drain Valve Water Sensor Water Sensor Rope Attachment Point In order to detect the presence of Drain Pan unwanted water, this water heater is supplied with a built-in water sensing circuit. The water sensor rope is shipped in the warranty bag for field installation.
PAGE 12
Installing the water heater Ducting Requirements Always check with local building and HVAC codes before designing the duct system The water heater may be ducted to the outdoors or another space as described in these instructions. Ducting configurations that does not comply with these guidelines are not supported. DO NOT connect this water heater to existing duct work; it must be ducted separately from other appliances. Ducting approved for HVAC applications is required.
PAGE 13
Equivalent feet for Duct Accessories Elbows/Bends Rigid duct elbows and flex bends greater than 45° is considered an elbow. Flexible ducting bends’ inner radius cannot be less than its diameter. If bends with tighter radiuses are needed, a rigid elbow must be used. Maximum number of elbows/bends allowed are shown in [brackets] in Table 2. Terminations/Registers Table 2 equivalent feet for terminations includes the rodent screen.
PAGE 14
Installation Checklist Ducting Example: Exhaust/Inlet or both? Both, Inlet and Outlet NOTICE: These seven questions should be answered to ensure correct duct configuration. See Ducting Example. Ducting to outside of building or another room? Outside building. Length of duct from water heater to termination? 20 ft. Flexible or Rigid ducting? Flexible. Diameter of ducting used? 8 in. Diameter Diameter of wall penetrations? 5 in. Diameter Number of elbows/bends? 3 Total – One on inlet and Two on Outlet I.
PAGE 15
A. Water Heater Location ❑ Close to area of heated water demand. ❑ Sufficient room to service heater. ❑ Indoors and protected from moisture, wet conditions, freezing temperatures (below 32°F) and High temperatures (above 140°F). ❑ Six inches (6") of clearance from ceiling to top of Hybrid Water Heater to allow for filter maintenance. ❑ Area free of flammable vapours. ❑ Provisions for Air Cirulation (Louvered doors on ducting). ❑ Provisions made to protect area from water damage.
PAGE 16
Operating the water heater CAUTION: Hydrogen gas can be produced in a hot water system served by this water heater that has not been used for a long period of time (generally two weeks or more). HYDROGEN GAS IS EXTREMELY FLAMMABLE!! To dissipate such gas and to reduce risk of injury, it is recommended that the hot water faucet be opened for several minutes at the kitchen sink before using any electrical appliance connected to the hot water system.
PAGE 17
Basic Water Heater Operation Navigating the Home Screen Current Operating Mode Temperature Setting Energy Saver Mode 120° Temperature Adjustment warm Settings Settings Button hot Status Temperature Adjustment very hot Service Mode Operating Mode Button Service Button Status Button Operational Control and Modes Once power is applied to the water heater, the Operational Control Buttons can be used to activate the heating of water.
PAGE 18
120° Basic Water Heater Operation warm Operating Modevery hot hot Press the "Mode" button repeatedly to select one of the six modes of operation (the “Off” Mode has been discussed previously). The active mode is displayed on top of the screen. Settings Status Service Mode Heat Pump Mode 120° warm Settings NOTICE: Energy Saver mode is not recommended for water systems utilizing recirculation.
PAGE 19
Basic Water Heater Operation Temperature Adjustment DANGER: Hotter water increases the potential for HOT water SCALDS Tank temperature will be maintained according to the setting on the Home Screen. If the water temperature setting needs adjustment, use the arrows on the control display to select desired temperature.
PAGE 20
Basic Water Heater Operation settings Temperature Display Screen Adjustment Lock? Beep On Alarm EcoNet Network Instance High Temp Adjust Enable Elec. Heat Override Time Fahrenheit No Enabled 1 No 3 days settings Temperature Display Screen Adjustment Lock? Beep On Alarm EcoNet Network Instance High Temp Adjust Enable Elec. Heat Override Time Fahrenheit No Enabled 1 No 3 days EcoNet Network Instance: This number can be set between 1 and 32.
PAGE 21
120° Basic Water Heater Operation Service warm Settings The Service screen provides information on the product description, testing software version, and alarms. Alarm details can be found in the “Troubleshooting Alarm Codes” section of the manual. In case there is an active alarm, the “alarms” button will blink in the lower right corner. Pressing the “Alarms” button will show a new screen containing the active alarms and alarm history.
PAGE 22
Care and cleaning of the water heater Draining the Water Heater CAUTION: Shut off power to the water heater before draining water. DANGER: Before manually operating the relief valve, make certain no one will be exposed to the hot water released by the valve. The water drained from the tank may be hot enough to present a scald hazard and should be directed to a suitable drain to prevent injury or damage. In order to drain the water heater, turn off the cold water supply.
PAGE 23
Care and Cleaning of the Water Heater Vacation and Extended Shut-Down NOTICE: Refer to the Hydrogen Gas Caution in the Operating Instructions. If the water heater is to remain idle for an extended period of time, the power and water to the appliance should be turned off to conserve energy and prevent a build-up of dangerous hydrogen gas. After a long shut-down period, the water heater’s operation and controls should be checked by qualified service personnel.
PAGE 24
Before You Call For Service… Troubleshooting Tips Save time and money! Review the chart on this page first and you may not need to call for service. Problem Possible Causes Rumbling noise Water conditions in your ● Allow a few quarts of water to run from drain valve home caused a build up of to remove sediment settlings. scale or mineral deposits in the water heater.
PAGE 25
Energy Saver Mode Troubleshooting Alarm Codes 120° Troubleshooting Tips Save time and money! Review the chart on this page first and you may not need to call for service. warm ttings The water heater will make an audible beep for notification of Alarms.
PAGE 26
Troubleshooting Alarm Codes Code Description Heater Function What To Do A004 Compressor Shutdown: Discharge-Suction Trip. Heating source defaults to elements due to compressor Call Tech Support at 1-800-995-0982. T005 Compressor Shutdown: Discharge Temp High. malfunction. A006 Suction Temperature Too Low. 1. Check air filter and clean if necessary. 2. Check fan operation. Heating source defaults to heck ducting for blockages (if applicable). C elements due to low air flow. 3. 4.
PAGE 27
Troubleshooting Alarm Codes Cont. Code Description Heater Function What To Do A200 High Water Temp! [ECO]. ECO Tripped. Heater disabled. 1. Disconnect power to unit. 2. Refer to Use and Care Manual. 3. Call your installer/contractor. 4. Call Tech Support at 1-800-995-0982. T300 Water Leak Sensor Not Installed. Water Leak Sensor Not Installed. 1. Install Water Leak Sensor 2. Refer to Use and Care Manual. Controller Fault. Controller Malfuntion. Heater disabled.
PAGE 28
Replacement Parts. Instructions For Placing a Parts Order Address parts orders to the distributor or store where the heater was purchased. All parts orders should include: he model and serial number of T the water heater from the rating plate located on the tank jacket. S pecify voltage and wattage as marked on the rating plate. Part description (as noted below) and number of parts desired. * NOTICE: Check the water heater's rating label on the front of the unit for the acceptable element wattage.
PAGE 29
Cavity Insert Instructions The following instructions are intended for qualified service personnel ONLY, and should only be done when necessary. In order to replace the ECO,thermistor or heating element, remove the cavity insert crossbar by following the instructions below: ECO Reset Button Disconnect all power to unit before to starting maintenance. Remove the jacket access panel(s) and insulation. Rotate the crossbar up and down until it breaks away from the remainder of the cavity insert.
PAGE 30
Wiring Diagram COMPONENT CODE AT AMBIENT TEMPERATURE CAP CAPACITOR COMP COMPRESSOR COND CONDENSATE SENSOR (SOME MODELS ONLY) DT DISCHARGE TEMPERATURE ECO EMERGENCY CUT OFF ET EVAPORATOR TEMPERATURE EXV ELECTRONIC EXPANSION VALVE FAN FAN GND GROUND NUT ON TANK NUT HPS HIGH PRESSURE SWITCH JCT JUNCTION BOX BOX LE LOWER ELEMENT LEAK LEAK SENSOR (SOME MODELS ONLY) PCB PROGRAMMED CONTROL BOARD ST SUCTION TEMPERATURE TB TERMINAL BLOCK TTL TANK TEMPERATURE - LOWER TTU TANK TEMPERATURE - UPPER UE UPPER ELEMENT 30
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Notes: 31
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IF YOU NEED SERVICE 1. Should you have any questions about your new water heater, or if it requires adjustment, repair, or routine maintenance, it is suggested that you first contact your installer, plumbing contractor or previously agreed upon service agency. In the event the firm has moved, or is unavailable, refer to the telephone directory, commercial listings or local utility for qualified service assistance. 2.