Warranty

AP11028-7 (01/13)
LABOR, SHIPPING, AND PROCESSING COSTS
After the two (2) year Full Warranty expires, the ten (10) year Limited Warranty does not cover
any labor expenses for service, repairs, reinstallation, permits, or removal and disposal of the
failed water heater, or defective component part(s). All such expenses are your responsibility.
Richmond will pay the transportation costs for an “in-warranty” replacement water heater, or “in-
warranty” replacement component part(s), to a convenient delivery point (selected by Richmond)
near the place the original water heater, or original component part(s) is located: such as a local
Richmond water heater retailer. You must pay any local freight charges, including the cost of
returning the failed water heater, or defective component part(s), to a convenient shipping loca-
tion (selected by Richmond): such as a local Richmond water heater retailer.
Richmond does not authorize, recommend, or receive any benefit from any claims processing
or similar fees charged by others to process warranty claims for any Richmond water heater, or
component part(s). Richmond will not reimburse any party for these, or any other, fees not spe-
cifically covered in this Limited Warranty document.
DO NOT RETURN THIS DOCUMENT TO RICHMOND.
KEEP IT WITH YOUR WATER HEATER OR BUSINESS RECORDS.
Name of Owner: _______________________________________________________________________
Owner’s Address:_______________________________________________________________________
Date of Installation or Date of Purchase of Your Water Heater: ___________________________________
Name of Richmond Retailer: ______________________________________________________________
Address of Richmond Retailer: ____________________________________________________________
Telephone Number of Richmond Retailer: ___________________________________________________
Complete Model Number of Your Water Heater: _______________________________________________
Complete Serial Number of Your Water Heater: _______________________________________________
Important Telephone Numbers:
Richmond Claims Department
[phone]
Richmond Technical Service Department
[phone]
Richmond Water Heaters
Claims Department
2600 Gunter Park Drive East
Montgomery, Alabama 36109
RESIDENTIAL GAS OR ELECTRIC
WATER HEATERS
WITH A 12 YEAR TANK AND 12 YEAR PARTS
LIMITED WARRANTY
Certificate of
Limited
Warranty