Warranty

LIMITED WARRANTY
For the Richmond
®
Residential Electric Tankless Water Heater
GENERAL
This Limited Warranty is only available to the original owner of this water heater. It is not transferable.
Richmond Manufacturing Company (Richmond
®
) warrants this Richmond
®
water heater, and its
component parts, to be free from defects in materials and workmanship, under normal use and service,
for the Applicable Warranty Period. At its option, Richmond will repair or replace the defective water
heater, or defective component part(s), in accordance with the terms of this Limited Warranty, if it fails in
normal use and service during the Applicable Warranty Period. The replacement water heater must be
manufactured by Richmond. The replacement component part(s) must be Richmond authorized compo-
nent part(s). The replacement unit will be warranted only for the unexpired portion of the original unit’s
Applicable Warranty Period.
EFFECTIVE DATE
The Effective Date of warranty coverage (or the beginning of the Applicable Warranty Periods) is the date
of installation of the water heater, if properly documented. Otherwise, it is the date of manufacture of the
water heater plus ninety (90) days.
APPLICABLE WARRANTY PERIODS
The Applicable Warranty Periods are FIVE (5) years from the Effective Date on the Heat Exchanger and 1
year on the component parts if the water heater is installed in a single-family dwelling. If the water heater
is installed anywhere other than a single-family dwelling, the Applicable Warranty Periods will be limited to
one (1) year from the Effective Date.
WARRANTY EXCLUSIONS
This Limited Warranty will not cover:
a) Service trips to your home to teach you how to install, use, or maintain this water heater or to bring the
water heater installation into compliance with local building codes and regulations.
b) Damages, malfunctions or failures resulting from failure to install the water heater in accordance with
applicable building codes/ordinances or good plumbing and electrical trade practices.
c) Damages, malfunctions, or failures resulting from improper installation or failure to operate and
maintain the water heater in accordance with the manufacturer’s instructions provided.
d) Performance problems caused by improper sizing of the water heater or (pertaining to gas models) the
gas supply line, the venting connection, or combustion air openings or (pertaining to electric models)
electric service voltage, wiring, or fusing.
e) Damages, malfunctions, or failures caused by abuse, accident, fire, flood, freeze, lightning, acts of
God, and the like.
f) Failures (leaks) caused by operating the water heater in a corrosive or contaminated atmosphere.
g) Damages, malfunctions, or failures caused by operating the water heater with an empty, or partially
empty, tank (also known as “dry firing”).
h) Damages, malfunctions, or failures caused by operating the unit at water temperatures exceeding the
maximum setting of the operating, or high limit, control.
i) Failures caused by operating the water heater when it is not supplied with potable water, free to circu-
late at all times.
j) Damages, malfunctions or failures caused by subjecting the water heater to pressures, or firing rates,
greater than those shown on the rating label.
k) Damages, malfunctions or failures resulting from the use of any attachment, including any energy
saving device, not authorized by Rheem.
l) Units installed outside the fifty states (and the District of Columbia) of the United States of America.
m) Units removed from the original installation location.
n) Units that have had their rating labels removed. A water heater should not be operated if the rating
label is removed.
LABOR, SHIPPING, AND PROCESSING COSTS
This Limited Warranty does not cover any labor expenses for service, repairs, reinstallation, permits, or
removal and disposal of the failed water heater, or defective component part(s). All such expenses are your
responsibility.
Richmond will pay the transportation costs for an “in-warranty” replacement water heater, or “in-warranty”
replacement component part(s), to a convenient delivery point (selected by Richmond) near the place the
original water heater, or original component part(s), is located: such as a local Richmond water heater
distributor. You must pay any local freight charges, including the cost of returning the failed water heater,
or defective component part(s) to a convenient shipping location (selected by Richmond): such as a local
Richmond water heater distributor.
Richmond does not authorize, recommend, or receive any benefit from any claims processing or similar
fees charged by others to process warranty claims for any Richmond water heater or component part(s).
Richmond will not reimburse any party for these, or any other, fees not specifically covered in this Limited
Warranty document.
HOW TO OBTAIN WARRANTY CLAIM ASSISTANCE
Any claim for warranty assistance must be made promptly. First, determine if your water heater is “in-
warranty” (that is, within the Applicable Warranty Period). You can determine your unit’s warranty status by
obtaining the complete model number, the complete serial number, and the date of installation of your water
heater and then accessing the “Warranty Verification” information on the Richmond Water Heater Division’s
Internet website (www.Richmond.com) or contacting Richmond Water Heaters’ Claims Department (tele-
phone [phone]) during normal business hours to determine if the Applicable Warranty Period has
expired.
If your water heater is “in-warranty”, contact the plumber, or mechanical contractor, that installed it for assis-
tance with the warranty repairs, or replacement, required. You may also select a plumber, or mechanical
contractor, from your local Yellow Pages to assist you. Richmond Water Heaters’ Technical Service person-
nel are available to assist you – by telephone [phone] or via our website (www.Richmond.com) - in
obtaining “in-warranty” service or to answer your questions about the operation or repair of your water heater
during normal business hours. Be prepared to provide the plumber, mechanical contractor, or Richmond
Technical Service person you call with the complete model number, the complete serial number, and the
date of installation of your water heater in addition to an explanation of your water heater problem.
If an exact replacement is not available, Richmond will provide you with the current model of your water
heater, or component part(s), or a replacement unit with comparable operating features. If government regu-
lations or industry certification or similar standards require the replacement water heater, or replacement
component part(s), to have features not found in the defective water heater, or the defective component
part(s), you will be charged for the difference in price represented by those required features. If you pay
the price difference for those required features and/or to upgrade the size and/or other features available
on a replacement new water heater, you will also receive a complete new Limited Warranty (with the full
Applicable Warranty Period) for the replacement new water heater.
Richmond reserves the right to inspect, or require the return of, the failed water heater or the defective
component part(s). Each “in-warranty” failure water heater must be made available to Richmond (with the rat-
ing label and all the component parts intact) in exchange for the replacement water heater. Each defective
“in-warranty” component part to be replaced must be returned to Richmond in exchange for the replacement
component part.
Warranty compensation is subject to validation of “in-warranty” coverage by Richmond Claims Department
personnel.
• To obtain warranty compensation for an “in-warranty” water heater failure, you must provide Richmond
with: (at Richmond’s option) either the failed water heater (with the rating label and all the component parts
intact) or the complete original rating label (photocopies are not acceptable) removed from the failed water
heater; the complete model number and the complete serial number of the Richmond water heater that
replaced the failed unit; and the date the original water heater failed. You may also be required to provide
documentary proof of the failed water heater’s date of installation to establish its “in-warranty” status.
• To receive warranty compensation for an “in-warranty” defective component part, you must provide
Richmond with: the defective component part; the complete model number and the complete serial num-
ber of the Richmond water heater from which the defective component part was removed; and the date
the defective component part failed. You may also be required to provide documentary proof of the date
of installation of the Richmond water heater from which the defective part was removed – or the date of
purchase of the part (if it was purchased separately) - to establish the “in-warranty” status of the defective
component part.
Warranty claim documentation should be mailed promptly to Richmond Water Heaters, Claims
Department, 2600 Gunter Park Drive East, Montgomery, Alabama 36109.
(CONTINUED ON REVERSE)