Copier User Manual

Troubleshooting and routine maintenance
11 - 9
11
If you are having difficulty with your machine
If you think there is a problem with the way your faxes look, make a copy first. If the copy looks
good, the problem is probably not your machine. Check the chart below and follow the
troubleshooting tips.
DIFFICULTY SUGGESTIONS
Printing or Receiving Faxes
• Condensed print
• Horizontal streaks
• Top and bottom of sentences are
cut off.
• Missing lines
Usually this is caused by a poor telephone connection. If your copy looks good,
you probably had a bad connection with static or interference on the telephone
line. Ask the other party to send the fax again.
Poor print quality. See Improving the print quality on page 11-13.
Vertical black lines when receiving Sometimes you may see vertical streaks/black lines on the faxes you receive.
Your machine’s primary corona wire may be dirty, or the sending party’s fax
scanner may be dirty. Clean your primary corona wire (See Cleaning the corona
wire on page 11-21), or ask the sender to make a copy to see if the problem is with
the sending machine. Try receiving from another fax machine. If the problem
continues, contact your sales or service representative.
Received faxes appear as split or
blank pages.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your Paper Size setting may not be correct for the paper you are
using. (See Setting the Paper Size on page 2-5.) Make sure that auto reduction
menu setting is turned on. (See Printing a reduced incoming fax (Auto Reduction)
on page 4-4.)
Phone Line or Connections
Dialling does not work. Check for a dial tone. Change Tone/Pulse setting. (See Tone or Pulse on page
5-4.) Check all line cord connections. Check power cord connection. If an external
phone is connected to the machine, send a manual fax by lifting the handset of the
external phone and dialling the number. Wait to hear fax receiving tones before
pressing Start.
The machine does not answer
when called.
Make sure the machine is in the correct receiving mode for your setup.
(See Basic sending operations on page 3-4.) Check for a dial tone. If possible, call
your machine to hear it answer. If there is still no answer, check the telephone line
cord connection. If there is no ringing when you call your machine, ask your
telephone company to check the line.