FAX 1195L Basic User’s Guide Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read “Safety Information” pamphlet and “Product Safety Guide”.
© 2013 Ricoh Company, Ltd. All rights reserved.
User’s Guides and where do I find them? Which Guide? What’s in it? Where is it? Safety Information Read this Safety Information first. Please read carefully before you set up your machine and keep it handy for reference. Printed / In the Box Product Safety Guide Read this Guide before you set up your machine. See this Guide for trademarks and legal limitations. PDF file / CD-ROM / In the Box Operation Panel Guide For the quick reference of the panel operations. Please keep it handy for reference.
Table of Contents (Basic User’s Guide) 1 General information 1 Using the documentation .......................................................................................1 Symbols and conventions used in the documentation ....................................1 To view Documentation ...................................................................................2 Control panel overview ..........................................................................................3 Volume settings .......
Receiving a fax 22 Receive modes .................................................................................................... 22 Choosing the receive mode ...........................................................................22 Using receive modes ........................................................................................... 23 Fax Only ........................................................................................................ 23 Fax/Tel...........................
8 Making copies 38 How to copy .........................................................................................................38 Stop copying ..................................................................................................38 Copy settings .................................................................................................38 A Routine maintenance 39 Replacing the consumable items .........................................................................
D Specifications 103 General.............................................................................................................. 103 Document Size .................................................................................................. 105 Print media......................................................................................................... 106 Fax.....................................................................................................................
Table of Contents (Advanced User’s Guide) The Advanced User’s Guide explains the following features and operations. You can view the Advanced User’s Guide on the CD-ROM.
1 General information Using the documentation 1 Bold Bold style identifies keys on the machine’s control panel or computer screen. Italics Italicized style emphasizes an important point or refers you to a related topic. Courier New Courier New font identifies the messages shown on the LCD of the machine. 1 Thank you for buying our machine! Reading the documentation will help you make the most of your machine.
Chapter 1 To view Documentation From the Start menu, select TYPE 1195L from the Programs Group and then select User’s Guide. —OR— a Turn on your PC. Insert the CD-ROM for Type 1195L into your CD-ROM drive. b If the model name screen appears, click your model name. c If the language screen appears, click your language. The CD-ROM main menu will appear. 2 Note 1 If this window does not appear, use Windows® Explorer to run the setup.exe program from the root directory of the CD-ROM.
General information Control panel overview 1 9 1 2 8 One Touch keys These 11 keys give you instant access to 22 previously stored numbers. Shift Lets you access One Touch numbers 12 to 22 when held down. 2 LCD Displays messages to help you set up and use your machine. 3 Mode keys: FAX Puts the machine in FAX mode. COPY Puts the machine in COPY mode. 4 5 1 Dial pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine.
Chapter 1 8 COPY key: Options You can quickly and easily choose temporary settings for copying. 9 FAX keys: Tel/R When connected to a PBX, you can use this key to gain access to an outside line, to recall an operator, or to transfer a call to another extension. This key is used to have a telephone conversation after picking up the external handset during the F/T fast double-ring. Redial/Pause Redials the last number called.
General information Volume settings Ring volume 1 1 You can choose a range of ring volume levels, from High to Off. While in FAX mode press or to adjust the volume level. The LCD will show the current setting, and each key press will change the volume to the next level. The machine will keep the new setting until you change it. Speaker volume 1 1 You can choose a range of speaker volume levels, from High to Off. a b Press c Press , 1, 3, 3. Press a or b to choose Off, Low, Med or High.
2 Loading paper Loading paper and print media b 2 The machine can feed paper from the standard paper tray or manual feed slot. Loading paper in the standard paper tray 2 You can load up to 250 sheets. Paper can be loaded up to the maximum paper mark (b b) on the right-hand side of the paper tray. (For the recommended paper to use, see Paper capacity of the paper trays uu page 14.
Loading paper c Fan the stack of paper well to avoid paper jams and misfeeds. f Raise the ADF document output support flap (1) and unfold the support flap (2) to prevent paper from sliding off the facedown output tray. 2 1 d Put paper in the tray and make sure: The paper is below the maximum paper mark (b b) (1). 2 Overfilling the paper tray will cause paper jams. The side to be printed on must be face down. The paper guides touch the sides of the paper so it will feed correctly.
Chapter 2 Loading paper in the manual feed slot b Open the manual feed slot cover. c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. 2 You can load envelopes and special print media one at a time into this slot. Use the manual feed slot to print or copy on labels, envelopes or thicker paper. Note The machine automatically turns on the Manual Feed mode when you put paper in the manual feed slot.
Loading paper d a Using both hands, put one sheet of paper in the manual feed slot until the front edge of the paper touches the paper feed roller. When you feel the machine pull in the paper, let go. Printing on thick paper, bond paper, labels and envelopes Open the back cover (back output tray). 2 2 When the back output tray is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine.
Chapter 2 Note c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. d Using both hands, put one sheet of paper or one envelope in the manual feed slot until the front edge of the paper or envelope touches the paper feed roller. When you feel the machine pull in the paper, let go. Pull down the two green levers, one on the left-hand side and one on the right-hand side, as shown in the following illustration.
Loading paper 2 Note • Put the paper into the manual feed slot with the side to be printed face up. • Make sure that the print media is straight and in the correct position on the manual feed slot. If it is not, the paper may not be fed correctly, resulting in a skewed printout or a paper jam. • Do not put more than one sheet of paper in the manual feed slot at any one time, as it may cause a jam.
Chapter 2 Unscannable and unprintable areas 2 The figures below show the maximum unscannable and unprintable areas. The unscannable and unprintable areas may vary depending on the paper size you are using.
Loading paper Paper settings Paper Type 2 c Press Print quality may vary according to the type of paper you are using. , 1, 2, 1. You can use several different sizes of paper for printing copies: A4, Letter, Executive, A5, A5 L, A6, B5, or B6 and for printing faxes: A4 or Letter. When you change the size of paper in the tray, you will also need to change the setting for paper size at the same time so your machine can fit the document or an incoming fax on the page. a b c Press , 1, 2, 2.
Chapter 2 Type and size of paper 2 The machine can print on paper loaded from either the standard paper tray or manual feed slot. Paper capacity of the paper trays 2 Paper size Paper types No. of sheets Standard Paper Tray A4, Letter, B5, Executive, A5, A5 (Long Edge), A6, B6 Plain paper, Thin paper and Recycled paper Up to 250 [80 g/m2] Manual Feed Slot Width: 76.2 to 216 mm Plain paper, Thin paper, Thick paper, Length: 116 to 406.
Loading paper Handling and using special paper The machine is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.
Chapter 2 Envelopes 2 Most envelopes designed for laser printers will be suitable for your machine. However, some envelopes may have feed and printquality problems because of the way they have been made. A suitable envelope should have edges with straight, well-creased folds and the leading edge should not be thicker than two sheets of paper. The envelope should lie flat and not be of baggy or flimsy construction.
Loading paper Types of labels to avoid If you use any of the types of envelopes listed in this guide, they may damage your machine. This damage may not be covered under any our warranty or service agreement. Labels The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit.
3 Loading documents How to load documents Note 3 You can send a fax and make copies from the ADF (Automatic Document Feeder). Using the automatic document feeder (ADF) 3 Make sure documents with correction fluid or written with ink are completely dry. How to load documents a 3 Unfold the ADF document support (1) and the ADF document output support flap (2). 3 The ADF can hold up to 20 pages and feeds each sheet individually.
Loading documents d Adjust the paper guides (1) to fit the width of your document. Important To avoid damaging your machine while using the ADF, DO NOT pull on the document while it is feeding.
4 Sending a fax How to send a fax e 4 The following steps show how to send a fax. a 4 When you want to send a fax, or change fax send or receive settings, press the Press . The machine starts scanning and sending the document. Note To cancel, press . (FAX) key to illuminate it in green. Cancelling a fax in progress Press to cancel the fax. If you press while the machine is dialling or sending, the LCD will ask you to confirm. Dialing #XXX 1.Clear 2.
Sending a fax Transmission verification report 4 You can use the Transmission Verification Report as proof that you sent a fax. This report lists the receiving party’s name or fax number, the time and date of transmission, duration of transmission, number of pages sent, and whether or not the transmission was successful. 4 There are several settings available for the Transmission Verification Report: On: Prints a report after every fax you send. On+Image: Prints a report after every fax you send.
5 Receiving a fax 5 Receive modes 5 Note You can use two sizes of paper for printing faxes: A4 and Letter. You must choose a receive mode depending on the external devices and telephone services you have on your line. Choosing the receive mode 5 By default, your machine will automatically receive any faxes that are sent to it. The diagrams below will help you choose the correct mode. (For more detailed information about the receive modes, see Using receive modes uu page 23.
Receiving a fax Using receive modes 5 External TAD 5 External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be dealt with in the following ways: Some receive modes answer automatically (Fax Only and Fax/Tel). You may want to change the Ring Delay before using these modes. (See Ring Delay uu page 24.) Faxes will be automatically received. Fax Only 5 Fax Only mode will automatically answer every call as a fax.
Chapter 5 Receive Mode settings Ring Delay The Ring Delay setting sets the number of times the machine rings before it answers in Fax Only and Fax/Tel modes. If you have external or extension telephones on the same line as the machine, choose the maximum number of rings. (See Operation from external or extension telephones uu page 31 and Fax Detect uu page 25.) a Make sure you are in FAX mode . b c d 24 Press , 2, 1, 1.
Receiving a fax Fax Detect 5 If FaxDetect is On: 5 The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the LCD or hear a click on the phone line through the handset you are using, just replace the handset. Your machine will do the rest. If Fax Detect is Off: 5 If you are at the machine and answer a fax call by lifting the handset of an external telephone, press 5 . If you answered at an extension or external telephone press l51.
6 Telephone and external devices Telephone line services Note If you are connecting the machine to a line that features a PBX or ISDN to send and receive faxes, it is necessary to change the Telephone Line Type accordingly by completing the following steps. If you are using a line that features a PBX, you can set your machine so that it always accesses the outside line (using the prefix you entered), or a b c Press is , 0, 6. Press a or b to choose PBX, ISDN (or Normal). Press OK.
Telephone and external devices Telephone Service for Some Countries Distinctive Ringing (For Singapore and Hong Kong) Set the Distinctive Ring to On 6 6 This machine feature lets you use the Distinctive Ringing subscriber service offered by some telephone companies, which allows you to have several telephone numbers on one telephone line. Each telephone number has its own Distinctive Ringing pattern, so you will know which telephone number is ringing.
Chapter 6 Connecting an external TAD You can connect an external Telephone Answering Device (TAD) to the same line as your machine. When the TAD answers a call, your machine will “listen” for the CNG (fax calling) tones sent by a sending fax machine. If it hears them it will take over the call and receive the fax. If it does not hear them, it will let your TAD take a voice message and the display will show Telephone (for EU) or Ext. Tel in Use (for Asia).
Telephone and external devices Type C 6 For Germany 1 Type D For Switzerland 1 1 a Set your external TAD to one or two rings. (The machine’s Ring Delay setting does not apply.) b Record the outgoing message on your external TAD. c d Set the TAD to answer calls. Set the Receive Mode to External TAD. (See Choosing the receive mode uu page 22.) 6 Recording an outgoing message (OGM) 6 a Record 5 seconds of silence at the beginning of your message.
Chapter 6 External and extension telephones Type B 6 6 For the countries such as UK, France, Italy, Belgium, Sweden, Denmark and Finland. Note You need to turn the Remote Codes setting to on to use the Remote Activation Code l51 and Remote Deactivation Code #51. (See Using Remote Codes uu page 33.) Connecting an external or extension telephone 1 2 6 6 For Germany You can connect a separate telephone directly to your machine as shown in the diagram below.
Telephone and external devices Operation from external or extension telephones 6 Using extension telephones (U.K. only) 6 If you answer a fax call on an extension telephone, or an external telephone that is correctly connected to the machine through the T-piece connection, you can make your machine take the call by using the Remote Activation code. When you press the Remote Activation code l51 the machine starts to receive the fax.
Chapter 6 Figure 1: Inadvisable connection 1 1 2 6 If your cordless telephone is connected to the machine through the T-piece connection (see Connecting an external or extension telephone uu page 30) and you typically carry the cordless handset elsewhere, it is easier to answer calls during the Ring Delay. (Example for U.K.) Extension socket 2 Master socket 3 Incoming line If you let the machine answer first, lift the cordless handset and then go to the machine so you can press cordless handset.
Telephone and external devices Using Remote Codes Remote Activation Code 6 6 If you answer a fax call on an extension telephone, you can tell your machine to receive it by pressing the Remote Activation Code l51. Wait for the chirping sounds then replace the handset. (See Fax Detect uu page 25.) Make sure you are in FAX mode . b c . Remote Deactivation Code 6 The preset Remote Activation Code is l51. The preset Remote Deactivation Code is #51.
7 Dialling and storing numbers How to dial 7 You can dial in any of the following ways. Manual dialling Speed Dialling Press and enter the three digit Speed Dial number. (See Storing Speed Dial numbers uu page 36.) 7 Use the dial pad to enter all the digits of the telephone or fax number. Three-digit number Note One Touch dialling Press the One Touch key that stores the number you want to call. (See Storing One Touch Dial numbers uu page 35.) To dial One Touch numbers 12 to 22, hold down key.
Dialling and storing numbers Search 7 You can search alphabetically for names you have stored in the One Touch and Speed Dial locations. (See Storing One Touch Dial numbers uu page 35 and Storing Speed Dial numbers uu page 36.) a b c d Press twice. If you lose electrical power, the quick dial numbers stored in the memory will not be lost. Storing a pause Press Press a or b to scroll until you find the name you are looking for. Press OK. to insert a 2.
Chapter 7 c Changing One Touch and Speed Dial numbers Do one of the following: Enter the name using the dial pad (up to 15 characters). See Entering text uu page 102. If you try to change a One Touch or Speed Dial number, the LCD will show the name or number already stored there. If the One Touch or Speed Dial number you are trying to change has a scheduled job or has been set to a fax forwarding number, the LCD will ask you if you want to change the name or number. Press OK.
Dialling and storing numbers Deleting One Touch and Speed Dial numbers 7 If you try to delete a One Touch or Speed Dial number, the LCD will show the name or number already stored there. If the One Touch or Speed Dial number you are trying to delete has a scheduled job or has been set to a fax forwarding number, the LCD will ask you if you want to change the name or number. a Do one of the following: To delete a stored One Touch number, press , 2, 3, 1. Address Book 1.
8 Making copies How to copy 8 The following steps show the basic copy operation. For details about each option, see Advanced User’s Guide on the CD-ROM. a 8 Copy settings Press the COPY key to temporarily change a copy setting. For details about changing the following copy settings and how to make two-sided copies, see Advanced User’s Guide: Copy settings. When you want to make a copy, press (COPY) to illuminate it in green. Make sure you are in COPY mode.
A Routine maintenance A Replacing the consumable items A The machine will indicate when it is time to replace the consumable items. (See Replacing the toner cartridge uu page 40 and Replacing the drum unit uu page 45.) Toner Cartridge Type 1195E (for Europe) Toner Cartridge Type 1195S (for Asia) Drum Unit 1195 See Replacing the toner cartridge uu page 40. See Replacing the drum unit uu page 45.
Replacing the toner cartridge The toner cartridge can print approximately 2,600 pages 1. Actual page count will vary depending on your average type of document. When a toner cartridge is running low, the LCD shows Toner Low. The toner cartridge that comes supplied with the machine will need to be replaced after approximately 1,000 pages 1. 1 Approx. cartridge yield is declared in accordance with ISO/IEC 19752.
Routine maintenance Replacing the toner cartridge a Open the front cover, and then leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. b After the machine has cooled down, turn off the machine’s power switch. A c Take out the drum unit and toner cartridge assembly. WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot.
• To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration. d DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the machine. Doing so could cause a fire. Instead, use only a dry, lint-free cloth. (See Product Safety Guide: General precautions.) Push down the green lock lever and take the toner cartridge out of the drum unit.
Routine maintenance Important • Unpack the toner cartridge just before you put it in the machine. If a toner cartridge is left unpacked for a long time, the toner life will be shortened. • If an unpacked drum unit is put in direct sunlight or room light, the unit may be damaged. Note • Be sure to seal up the toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge.
Important Put the toner cartridge in the drum unit immediately after you have removed the protective cover. To prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the illustration. g Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in correctly, the green lock lever will lift automatically. Note Make sure that you put in the toner cartridge correctly or it may separate from the drum unit.
Routine maintenance h Clean the corona wire inside the drum unit by gently sliding the blue tab from left to right and right to left several times. Note After replacing the toner cartridge, DO NOT turn off the machine’s power switch or open the front cover until the LCD clears the Please Wait message and returns to Ready mode. Replacing the drum unit A A new drum unit can print approximately 12,000 A4 or Letter size single-sided pages. 1 Note Be sure to return the tab to the home position (a) (1).
Drum Stop A WARNING Drum Stop HOT SURFACE We cannot guarantee the print quality. Please replace the drum unit with a new one. We recommend a genuine our branded drum unit be installed at this time. After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine. After replacing, reset the drum counter by following the instructions included with the new drum unit.
Routine maintenance c Take out the drum unit and toner cartridge assembly. d Push down the green lock lever and take the toner cartridge out of the drum unit. Important • We recommend that you place the drum unit and/or the toner cartridge on a clean, flat, level, stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. • Handle the toner cartridge carefully.
DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the machine. Doing so could cause a fire. Instead, use only a dry, lint-free cloth. (See Product Safety Guide: General precautions.) Note • Be sure to seal up the used drum unit tightly in a bag so that toner powder does not spill out of the unit. Be careful not to inhale toner.
Routine maintenance f Put the toner cartridge firmly into the new drum unit until it locks into place. If you put the cartridge in correctly, the green lock lever will lift automatically. Cleaning the machine A Clean the outside and inside of the machine regularly with a dry, lint-free cloth. When you replace the toner cartridge or the drum unit, make sure that you clean the inside of the machine. If printed pages are stained with toner, clean the inside of the machine with a dry, lint-free cloth.
Cleaning the outside of the machine a Turn off the machine. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket. b Pull the paper tray completely out of the machine. e Wipe the inside and the outside of the paper tray with a dry, lint-free soft cloth to remove dust. f Re-load the paper and put the paper tray firmly back in the machine.
Routine maintenance 1 Cleaning the document feed a Turn off the machine’s power switch. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the AC power outlet. b Lift the control panel cover (1). Carefully remove dirt from the document feed (2) with a soft lint-free cloth. 3 1 2 c A Close the control panel cover.
Cleaning the corona wire A If you have print quality problems, clean the corona wire as follows: a Open the front cover, and then leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. c b Slowly take out the drum unit and toner cartridge assembly. After the machine has cooled down, turn off the machine’s power switch. WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot.
Routine maintenance • To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration. d e Put the drum unit and toner cartridge assembly back into the machine. Close the front cover. Clean the corona wire inside the drum unit by gently sliding the blue tab from right to left and left to right several times.
d Open the manual feed slot cover. e Press and at the same time. The Drum Cleaning message will appear on the LCD. f Using both hands, slide the manual feed paper guides to the width of the paper that you are going to use. g Using both hands, put one piece of A4 or Letter size paper in the manual feed slot until the top edge of the paper touches the paper feed roller. When you feel the machine pull in the paper, let go. The machine will start the Drum Cleaning process.
Routine maintenance i Repeat steps e to h two more times using a new blank sheet of paper each time. Upon completion please discard the used paper. j Close the back cover (face-up output tray) and the manual feed slot cover. If the problem has not been solved, follow the steps below: a Open the front cover, and then leave the machine turned on for 10 minutes for the internal fan to cool the internal parts of the machine that are extremely hot.
• To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration. d Important To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. Push down the green lock lever and take the toner cartridge out of the drum unit. e 56 Put the print sample in front of the drum unit, and find the exact position of the poor print.
Routine maintenance f Turn the drum unit gear by hand while looking at the surface of the drum roller (1). h Put the toner cartridge back into the drum unit until it locks into place. If you put the cartridge in correctly, the green lock lever will lift automatically. 1 g A When you have found the mark on the drum that matches the print sample, wipe the surface of the drum roller with a dry cotton swab until the dust or glue on the surface comes off.
i c Put the drum unit and toner cartridge assembly back in the machine. 1 j Close the front cover. Cleaning the paper pick-up rollers If you have paper feed problems, clean the pick-up rollers as follows: a Turn off the machine. Unplug the power cord from the electrical socket. b Pull the paper tray completely out of the machine. 58 A Tightly wring out a lint-free cloth soaked in lukewarm water, and then wipe the separator pad (1) on the paper tray to remove dust.
Routine maintenance d Wipe the two pick-up rollers (1) inside of the machine to remove dust. Checking the machine Checking the Page Counters A A You can see the machine’s Page Counters for copies, printed pages, reports, lists and faxes or a summary total. a b c Press , 5, 2. Press a or b to see Total, Fax/List, Copy or Print. Press . Checking the remaining life of parts A You can see the machine’s parts life on the LCD. a b Press , 5, 3. Press .
B Troubleshooting B If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. Identifying your problem First, check the following: The machine’s power cord is connected correctly and the machine’s power switch is turned on. If the machine does not turn on after connecting the power cord, see Other difficulties uu page 79. All of the protective parts have been removed. Paper is inserted correctly in the paper tray.
Troubleshooting Error and maintenance messages B As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below. Error Message Cause Action BT Call Sign On BT Call Sign is set to On. You cannot change the Receive Mode from Manual to another mode. Set BT Call Sign to Off.
Error Message Cause Action Document Jam The document was not inserted or fed correctly, or the document scanned from the ADF was too long. See Document was not inserted or fed properly, or was too long uu page 66 or Using the automatic document feeder (ADF) uu page 18. Drum Error The corona wire on the drum unit needs to be cleaned. Clean the corona wire on the drum unit. (See Cleaning the corona wire uu page 52.) Drum Stop It is time to replace the drum unit. Replace the drum unit.
Troubleshooting Error Message Cause Action No Toner The toner cartridge is not installed correctly. Pull out the drum unit. Take out the toner cartridge and then put it back into the drum unit. Out of Memory The machine’s memory is full. Fax sending or copy operation in process Do one of the following: Press pages. to send or copy the scanned Press and wait until the other operations in progress finish, and then try again. Clear the faxes from the memory.
Error Message Cause Action Size mismatch The paper in the tray is not a correct size. Load an appropriate size of paper in the It is time to replace the toner cartridge. Replace the toner cartridge with a new one. (See Replacing the toner cartridge uu page 40.) Toner Ended While memory is available, faxes will be stored in the memory. Toner Low 64 If the LCD shows Toner Low you can still print; however, the machine is telling you that the toner cartridge is near the end of its life.
Troubleshooting Transferring your faxes or Fax Journal report Transferring Fax Journal report to another fax machine B B If you have not set up your Station ID, you cannot enter fax transfer mode. (See Quick Setup Guide: Enter personal information (Station ID).) If the LCD shows: Init Unable XX Print Unable XX Scan Unable XX We recommend transferring your faxes to another fax machine. (See Transferring faxes to another fax machine uu page 65.
Document Jams Document was not inserted or fed properly, or was too long a Open the control panel cover. B B Paper Jams Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the machine at the same time and prevents paper jams. Paper is jammed in the standard paper tray If the LCD shows Jam Tray, follow these steps: a b Carefully pull the jammed document toward the front of the machine.
Troubleshooting b Use both hands to slowly pull out the jammed paper. c Make sure the paper is below the maximum paper mark (b b) (1) of the paper tray. While pressing the paperguide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots. (See Loading paper in the standard paper tray uu page 6.) 1 Note Pulling out the jammed paper downwards allows you to remove the paper more easily. d Put the paper tray firmly back in the machine.
b After the machine has cooled down, turn off the machine’s power switch. WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine. 68 c Slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out from inside of the machine.
Troubleshooting Important • We recommend that you place the drum unit and the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. e Pull down the blue labeled tabs at the left and right hand sides to open the fuser cover (1). • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.
f Using both hands, gently pull the jammed paper out of the fuser unit. Paper is jammed inside the machine If the LCD shows Jam Inside, follow these steps: g Close the fuser cover and the back cover (face-up output tray). h Put the drum unit and toner cartridge assembly back into the machine. i Close the front cover. If the machine does not start printing automatically, press 70 .
Troubleshooting WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine. c Slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out from inside of the machine.
• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. d 72 Push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit. Important To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.
Troubleshooting e Put the toner cartridge back into the drum unit until it clicks into place. If you put the cartridge in correctly, the green lock lever will lift automatically. f If you could not pull the jammed paper out of the inside of the machine, take the paper tray completely out of the machine. g Pull the jammed paper out of the paper tray opening. B Note Pulling the jammed paper downward allows you to remove the paper easier. h Put the paper tray back in the machine.
i Put the drum unit and toner cartridge assembly back in the machine. j Close the front cover of the machine. If the machine does not start printing automatically, press 74 .
Troubleshooting If you are having difficulty with your machine B Important • If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can solve most problems by yourself. • If you think there is a problem with the way your faxes look, make a copy first. If the copy looks good, the problem may not be your machine. Check the chart below and follow the troubleshooting tips.
Receiving Faxes Difficulties Suggestions Cannot receive a fax. Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall socket and the LINE socket of the machine. If you subscribe to DSL or VoIP services, please contact your service provider for connection instructions. Make sure the machine is in the correct Receive Mode. This is determined by the external devices and telephone subscriber services you have on the same line as your machine.
Troubleshooting Receiving Faxes (continued) Difficulties Suggestions Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the same line as your machine, make sure your answering machine is set up correctly. (See Connecting an external TAD uu page 28.) (continued) 1 Connect the external TAD as shown in the illustration on page 28. 2 Set your answering machine to answer in one or two rings. 3 Record the outgoing message on your answering machine.
Handling incoming calls (continued) Difficulties Suggestions Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an answering machine, an alarm system or other custom feature on a single telephone line with your machine, it may create a problem sending or receiving faxes.
Troubleshooting Print quality difficulties Difficulties Printed pages are curled. Suggestions Low quality thin or thick paper or not printing on the recommended side of the paper could cause this problem. Try turning over the stack of paper in the paper tray. Make sure that you choose the Paper Type that suits the print media type you are using. (See Acceptable paper and other print media uu page 13.) Too little or too much humidity or extreme temperatures can cause the paper to curl.
Setting Dial Tone detection When you send a fax automatically, by default your machine will wait for a fixed amount of time before it starts to dial the number. By changing the Dial Tone setting to Detection you can make your machine dial as soon as it detects a dial tone. This setting can save a small amount of time when sending a fax to many different numbers. If you change the setting and start having problems with dialling you should change back to the default No Detection setting.
Troubleshooting Improving the print quality B If the printout has a quality problem, make a copy. If the copy looks good, the problem is probably not the machine. Check the interface cable connections and the following steps first. And then, if you still have a print quality problem, check the chart below and follow the recommendations. Note We do not recommend the use of cartridges other than genuine our branded cartridges or the refilling of used cartridges with toner from other sources.
Examples of poor print quality Recommendation Make sure that you use paper that meets our specifications. (See Acceptable paper and other print media uu page 13.) ABCDEFGH abcdefghijk ABCD abcde 01234 Gray background Check the machine’s environment. Conditions such as high temperatures and high humidity can increase the amount of background shading. (See Product Safety Guide: Choose a safe location for your product.) Clean the drum surface. (See Cleaning the drum unit uu page 53.
Troubleshooting Examples of poor print quality Recommendation Make sure that you use paper that meets our specifications. Rough-surfaced paper may cause the problem. (See Acceptable paper and other print media uu page 13.) Choose Thick in the machine’s Paper Type menu setting or use thinner paper than you are currently using. (See Paper Type uu page 13.) Check the machine’s environment. Conditions such as high humidity can cause hollow print.
Examples of poor print quality Recommendation Check the machine’s environment. Conditions such as high humidity and high temperatures may cause this print quality problem. (See Product Safety Guide: Choose a safe location for your product.) Clean the drum surface. (See Cleaning the drum unit uu page 53.) If the problem is not solved after printing a few pages, put in a new drum unit. (See Replacing the drum unit uu page 45.
Troubleshooting Examples of poor print quality Recommendation Clean the corona wire inside the drum unit by sliding the blue tab. (See Cleaning the corona wire uu page 52.) ABCDEFGH abcdefghijk Make sure the blue tab of the corona wire is at the home position (a). ABCD abcde 01234 The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit uu page 45.) Black lines down the page Printed pages have toner stains down the page. The toner cartridge may be damaged.
Examples of poor print quality Recommendation Check the paper type and quality. High temperatures and high humidity will cause paper to curl. (See Acceptable paper and other print media uu page 13.) If you do not use the machine often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and then rotate the paper 180° in the paper tray.
Troubleshooting Examples of poor print quality Recommendation Make sure that the two green envelope levers inside the back cover are pulled down when you are printing on envelopes. Envelope creases Note When you have finished printing, open the back cover and reset the two green levers back to their original position.
Examples of poor print quality ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Poor fixing 88 Recommendation Open the back cover and make sure that the two green envelope levers on the left and right hand sides are in the up position.
Troubleshooting Examples of poor print quality Recommendation Turn the paper over in the paper tray, and print again. (Excluding letterhead paper) If the problems remains, switch the Anti-Curl Levers as follows: a b Open the back cover. Lift the levers (1) and slide the two grey levers (2) in the direction of the arrow.
Machine Information Checking the Serial Number You can see the machine’s Serial Number on the LCD. a b Press c Press , 5, 1. The machine will display the machine’s Serial Number on the LCD. .
Troubleshooting How to reset the machine a b Press c Press a or b to choose the type of reset function - Address & Fax or All Settings. Press OK. d Do one of the following: B , 0. Press a or b to display Reset. Press OK. To reset the settings, press 1 and go to step e. To exit without making changes, press 2 and go to step f. e You will be asked to confirm you want to reboot the machine. Do one of the following: To reboot the machine press 1. The machine will begin the reset.
C Menu and features On-screen programming How to access the menu mode C a b Your machine has been designed to be easy to use. The LCD provides on-screen programming using the menu keys. Press . Choose an option. Press 1 for General Setup menu. We have created step by step on-screen instructions to help you program your machine. Simply follow the steps as they guide you through the menu selections and programming options. Menu table C Press 2 for Fax menu. Press 3 for Copy menu.
Menu and features Menu table C The default settings are shown in Bold with an asterisk. Choose & OK Choose & OK To accept To exit Level 1 Level 2 Level 3 Level 4 Options Descriptions Page 1.General Setup 1.Mode Timer — — 0 Sec Sets the time to return to Fax mode. See 30 Secs . 1 Min 2 Mins* 5 Mins Off 2.Paper 1.Paper Type — Thin Plain* Sets the type of paper in the paper tray. 13 Thick Thicker Recycled Paper C Label 2.
Level 1 Level 2 Level 3 Level 4 Options Descriptions 1.General Setup 3.Volume 1.Ring — Off Adjusts the ring volume. 5 Adjusts the volume level of the beeper. 5 Adjusts the speaker volume. 5 Increases the page yield of the toner cartridge. See Low (Continued) Page Med* High 2.Beeper — Off Low Med* High 3.Speaker — Off Low Med* High 4.Ecology 5.LCD Contrast 1.Toner Save — 2.Sleep Time — — — On Off* 00 - 60Min Conserves power.
Menu and features Level 1 Level 2 Level 3 Options Descriptions 2.Fax 1.Setup Receive 1.Ring Delay (00 - 08) Sets the number of rings before the machine answers in Fax Only or Fax/Tel mode. 24 Sets the fast/doublering time in Fax/Tel mode. 24 Receives fax messages without 25 02* (In Fax mode only) (Example for the UK) 2.F/T Ring Time 20 Secs 30 Secs* Page 40 Secs 70 Secs 3.Fax Detect On* Off pressing 4.Remote Codes On (l51, #51) Off* 5.Auto Reduction On* 6.
Level 1 Level 2 Level 3 Options Descriptions Page 2.Fax 2.Setup Send 1.Contrast Auto* See (Continued) (In Fax mode only) Changes the lightness or darkness of faxes you send. Light Dark 2.Fax Resolution Standard* Fine Sets the default resolution for outgoing faxes. S.Fine Photo 3.Delayed Fax Set Time=00:00 Sets the time of day in 24 hour format that the delayed faxes will be sent. 4.
Menu and features Level 1 Level 2 Level 3 Options Descriptions 2.Fax 3.Address Book 1.One Touch Dial — Stores up to 22 One Touch Dial numbers, so you can dial by pressing one key (Continued) (and 2.Speed Dial — Stores up to 200 Speed Dial numbers, so you can dial by pressing only a few — Sets up to 8 Group numbers for Broadcasting. 1.XMIT Report On Turns the Transmission Verification Report On or Off. Off* 34 .) 3.Setup Groups On+Image 34 .) keys (and 4.
Level 1 Level 2 Level 3 Options Descriptions Page 2.Fax 6.Dial Restrict. 1.Dial Pad Enter # twice You can set the machine to restrict dialling when using the dial pad. See (Continued) On Off* 2.One Touch Dial Enter # twice On Off* 3.Speed Dial Enter # twice On Off* You can set the machine to restrict the dialling of One Touch numbers. You can set the machine to restrict the dialling of Speed Dial numbers. 7.
Menu and features Level 1 Level 2 Level 3 Options Descriptions Page 3.Copy 1.Quality — Auto* You can choose the Copy resolution for your type of document. See Text Photo . Graph 2.Brightness — -nnnno+ -nnnon+ Adjust the brightness for copies. -nnonn+* -nonnn+ -onnnn+ 3.Contrast — -nnnno+ -nnnon+ Adjusts the contrast for copies. -nnonn+* -nonnn+ -onnnn+ See Advanced User’s Guide. The default settings are shown in Bold with an asterisk. Level 1 Level 2 4.Print Reports 1.
Level 1 Level 2 Level 3 Options Descriptions 5.Machine Info. 1.Serial No. — — You can check the serial number of your machine. 2.Page Counter — Total You can check the number of total pages the machine has printed during its life. Fax/List Copy Print 3.Drum Life — — Page 90 See . You can check the percentage of a Drum life that remains available. See Advanced User’s Guide. The default settings are shown in Bold with an asterisk. Level 1 Level 2 Level 3 Options Descriptions 0.
Menu and features Level 1 Level 2 Level 3 Options Descriptions 0.Initial Setup 7.Reset 1.Address & Fax 1.Reset Restores all stored phone numbers and fax settings. 2.All Settings 1.Reset 2.Exit (Continued) 0.Local Language — 2.Exit English*/ Français/ Deutsch/ Italiano/ Español/ Português/ Nederlands/ Dansk/Norsk/ Svenska/Suomi/ POLSKI/Magyar/ Cesky Page 90 Restores all the machine’s settings to factory default. Select the language displayed on LCD.
Entering text C When setting certain menu selections, such as the Station ID, you will need to type text characters. The dial pad keys have letters printed on them. The keys: 0, # and l do not have printed letters because they are used for special characters. Press the appropriate dial pad key the number of times shown in this reference table to access the character you want.
D Specifications D General D Item Specification Printer Type Laser Print Method Electrophotographic Laser Printer Memory Capacity 16 MB LCD (liquid crystal display) 16 characters × 2 lines Power Source 220 - 240 V AC 50/60Hz Power Consumption (Average) Peak Copying Approx. 1080 W at 25 °C 1 Approx. 360 W at 25 °C Ready Approx. 55 W at 25 °C Deep Sleep Approx. 1.5 W Dimensions 311 mm 368 mm Weights (with consumables) 8.
Item Specification ADF (automatic document feeder) Up to 20 pages (80 g/m2) Up to 30 pages (staggered) Recommended Environment: Temperature: 20°C - 30°C Humidity: 50% - 70% Paper: 80 g/m2 104
Specifications Document Size Item Document Size (Single-sided) D Specification Width 147.3 to 215.9 mm Length 147.3 to 355.
Print media Item Paper Input D Specification Paper Tray Manual Feed Slot (Manual) Paper Type Plain paper, Thin paper or Recycled paper Paper Size Letter, A4, B5 (ISO/JIS), A5, A5 (Long Edge), B6 (ISO), A6, Executive Paper Weight 60 to 105 g/m2 Maximum Paper Tray Capacity Up to 250 sheets of 80 g/m2 Plain paper Paper Type Envelope, Labels 1, Thin paper, Thick paper, Recycled paper, Bond paper or Plain paper Paper Size Width: 76.2 to 216 mm Length: 116 to 406.
Specifications Fax D Item Specification Compatibility ITU-T Super Group 3 Modem Speed 33,600 bps (with Automatic Fallback) Scanning Width Max. 208 mm Printing Width Max. 208 mm Greyscale Resolution 8 bit/256 levels Horizontal 8 dot/mm Vertical Standard: 3.85 line/mm Fine: 7.7 line/mm Photo: 7.7 line/mm Superfine: 15.
Interfaces D Item Specification USB Hi-Speed USB 2.0 1 2 Use a USB 2.0 cable (Type A/B) that is no longer than 6 feet (2.0 meters) long. 1 Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface. 2 Third party USB ports are not supported.
Specifications Consumable items Item Toner Cartridge Drum Unit D Specification Inbox Approx. 1,000 pages (A4) 1 Supply Approx. 2,600 pages (A4) 1 Approx. 12,000 pages (A4) 2 1 Approx. cartridge yield is declared in accordance with ISO/IEC 19752. 2 Drum yield is approximate, and may vary by type of use.
E Index A E Address Book .............................................3 ADF (automatic document feeder) using .....................................................18 Answering machine (TAD) connecting .............................................28 Automatic fax receive .............................................23 Fax Detect ..........................................25 fax redial ...............................................35 Envelopes ............................... 9, 13, 14, 16 Equalization ..
H P HELP LCD messages .....................................92 Menu Table ...........................................93 Paper ....................................................... 13 how to load ......................................... 6, 8 in manual feed slot .............................. 8 in paper tray ........................................ 6 recommended ................................ 13, 14 size ....................................................... 14 tray capacity ..........................
S Speed dial changing ...............................................36 setting up ..............................................36 using .....................................................34 T TAD (telephone answering device), external ....................................................23 connecting .............................................28 recording OGM .....................................29 Tel/R ..........................................................4 Telephone line connections ...........
This machine is approved for use in the country of purchase only.