Operating Instructions Troubleshooting 1 When the Machine Does Not Operate As Wanted 2 Troubleshooting When Using the Copy Function 3 Troubleshooting When Using the Facsimile Function 4 Troubleshooting When Using the Printer Function 5 Troubleshooting When Using the Scanner Function 6 Adding Paper, Toner and Staples 7 Clearing Misfeeds 8 Remarks Read this manual carefully before you use this machine and keep it handy for future reference.
Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference. Important Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.
Manuals for This Machine Refer to the manuals that are relevant to what you want to do with the machine. Important ❒ Media differ according to manual. ❒ The printed and electronic versions of a manual have the same contents. ❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files. ❒ Depending on which country you are in, there may also be html manuals. To view these manuals, a Web browser must be installed.
❖ Network Guide Explains how to configure and operate the machine in a network environment, and use the software provided. This manual covers all models, and includes descriptions of functions and settings that might not be available on this machine. Images, illustrations, and information about operating systems that are supported might also differ slightly from those of this machine.
TABLE OF CONTENTS Manuals for This Machine ......................................................................................i How to Read This Manual .....................................................................................1 Symbols .....................................................................................................................1 1. When the Machine Does Not Operate As Wanted Indicators.....................................................................................
5. Troubleshooting When Using the Scanner Function When Scan Results Are Not As Expected .........................................................59 When You Cannot Send Scanned Files .............................................................60 When Stored Files Cannot Be Accessed .................................................................60 When You Cannot Browse the Network to Send a Scan File ..................................60 When the TWAIN Driver Cannot Be Started ...........................
8. Remarks Where to Put Your Machine ................................................................................97 Machine Environment ..............................................................................................97 Moving......................................................................................................................98 Power Connection....................................................................................................99 Access to the Machine .......
vi
How to Read This Manual Symbols This manual uses the following symbols: Indicates important safety notes. Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine. Indicates important safety notes. Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes.
2
1. When the Machine Does Not Operate As Wanted This chapter describes basic troubleshooting procedures. Indicators This section describes the indicators that light when the machine requires the user to remove misfed paper, or add paper, toner, or staples. d: Add Staple indicator Appears when staples run out. See p.84 “Adding Staples”. D: Add Toner indicator Appears when toner runs out. See p.81 “Adding Toner”. B: Load Paper indicator Appears when paper runs out. See p.73 “Loading Paper”.
When the Machine Does Not Operate As Wanted When the Function Status Indicator Lights Up in Red 1 When the function status indicator lights up in red, press the corresponding function key, and then refer to the following table. Problem Cause Solution Documents and reports do not print out. The paper output tray is full. Remove the prints from the tray. Documents and reports do not print out. There is no paper left. Add more paper. See p.73 “Loading Paper”. An error has occurred.
When You Have Problems Operating the Machine When You Have Problems Operating the Machine 1 This section describes common problems and messages. If other messages appear, follow the instructions displayed. Important ❒ If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use recommended paper. See “Copy Paper”, About This Machine. Problem Cause Solution “Please wait.” appears. This message appears Wait for the machine to get ready.
When the Machine Does Not Operate As Wanted Problem The main power indicator continues blinking and does not turn off when pressed. 1 Cause Solution This occurs in the follow- Close the exposure glass cover or ADF, and check if the machine is communicating cases: ing with a computer. • The exposure glass cover or ADF is open. • The machine is communicating with external equipment. • The hard disk is active. Original images are printed on the reverse side of the paper.
When You Have Problems Operating the Machine Problem Cannot print in duplex mode. Cause Solution Duplex printing cannot Select a paper type that allows duplex be done with thick paprinting. See “Paper Type: Tray 1-4”, per, OHP transparencies, General Settings Guide. or labels selected as the paper type. The user code entry display appears. Users are restricted by user management. Enter the user code (up to eight digits), and then press [q]. The Authentication display appears.
When the Machine Does Not Operate As Wanted ❖ Document Server Problem “Scanned pages exceeded max. number. Do you want to store the scanned pages as a file?” appears. 1 Cause The number of scanned pages exceeds the capacity per file of the Document Server. You forgot your password. You cannot access a protected file without entering the password. Solution To store scanned pages as a file, press [Store File]. Scanned data is stored as a file in the Document Server.
When You Have Problems Operating the Machine Note ❒ Using curled paper often causes misfeeds, soiled paper edges, or slipped positions while performing staple or stack printing. When using curled paper, take the stiffness out of the paper with your hands to straighten out the curl, or load the paper up side down. Also, to prevent paper from curling, lay paper on a flat surface, and do not lean it against the wall.
When the Machine Does Not Operate As Wanted When a Job Is Not Performed If you are not able to carry out your job, it may be that the machine is being used by another function. Wait until the current job is completed before trying again. In certain cases, you can carry out another job using a different function while the current job is being performed. Performing multiple functions simultaneously like this is called “Multi-accessing”.
Print Reception Transmission Mode before you select Interrupt Operations Copying for Copying Copying Printer Scanner Stapling Operations for scanning Scanning Facsimile Transmission Operation/ Manual Reception Operation Scanning an × original for Memory Transmission Memory Transmission Immediate × Transmission Interrupt Copying × × × × × × × *3 × × × × × × Memory Reception *3 Printing Received Data *7 × × × × × × × × × × × × × × × × × × × × *3 *3 *3 Data Reception Sort Print → × *3
*1 *2 *3 *4 *5 *6 *7 12 Printing DeskTopBinder Professional/Lite Sending a Facsimile from Document Server Printing from Document Server Printing from Document Server Scanning a Document to Store in Document Server Operations for Document Server Scanner Scanning Operations for Scanning Stapling Printing Data Reception Printing Received Data Print Reception Memory Reception Immediate Transmission Memory Transmission Document Server Printer Transmission Scanning an Original for Memory Tran
When a Job Is Not Performed Note ❒ Stapling cannot be used at the same time for multiple functions. ❒ A machine with the 500–sheet finisher installed cannot accept other jobs while printing with the stapling operation. ❒ A machine with the 1000–sheet finisher installed, that is printing with the stapling operation on paper larger than A4 size, starts the subsequent job (for which Shift Sort Tray is specified as the output tray) only after the current print job finishes.
When the Machine Does Not Operate As Wanted 1 14
2. Troubleshooting When Using the Copy Function This chapter describes likely causes of and possible solutions for copier function problems. When a Message Is Displayed This section describes the machine's main messages. If other messages appear, follow the instructions they contain. Important ❒ For messages that are not listed here, see p.5 “When You Have Problems Operating the Machine”. Message Cause Solution Cannot detect original size. An irregular original is placed.
Troubleshooting When Using the Copy Function 2 Message Cause Solution Scanned pages exceeded max. number. Do you want to store the scanned pages as a file? The number of scanned pages exceeds the capacity per file of the Document Server. If you want to store scanned originals as a file, press [Store File]. The originals are stored as a file in the Document Server. If you do not want to store any scanned originals, press [No]. Scanned data will be cleared.
When a Message Is Displayed Message Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared. Cause Solution The destination list is be- Wait until the message disappears. Do ing updated from the not switch off the power while this mesnetwork using SmartDe- sage is displayed. viceMonitor for Admin. Depending on the number of destinations to be updated, there may be some delay before you can resume operation.
Troubleshooting When Using the Copy Function When You Cannot Make Clear Copies This section describes likely causes of and possible solutions for unclear copies. Problem Cause Solution Copies appear dirty. Image density is too high. Adjust the image density. See “Adjusting Copy Image Density”, Copy/Document Server Reference. Copies appear dirty. Auto Image Density is not selected. Select Auto Image Density. See “Adjusting Copy Image Density”, Copy/Document Server Reference.
When You Cannot Make Clear Copies Problem Parts of images are not copied. Cause The correct paper size is not selected. Solution Select the proper paper size. Images appear only partially. The paper is damp. Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine. Black lines appear. The exposure glass or scanning glass is dirty. Clean them. See p.101 “Maintaining Your Machine”. White lines appear.
Troubleshooting When Using the Copy Function When You Cannot Make Copies As Wanted This section describes likely causes of and possible solutions for unclear copies. ❖ Basic 2 Problem 20 Cause Solution Misfeeds occur frequently. The number of sheets loaded exceeds the capacity of the machine. Load paper only as high as the upper limit mark on the paper tray or bypass tray. See p.73 “Loading Paper” and “Copying from the Bypass Tray”, Copy/Document Server Reference. Misfeeds occur frequently.
When You Cannot Make Copies As Wanted Problem Cause When sorting, the pages are divided into two blocks. The memory became full in the middle of sorting and the pages were delivered in two blocks. Solution You can interrupt copying when the memory becomes full. See “Memory Full Auto Scan Restart”, General Settings Guide. Paper does not output dur- When you stop printing ing printing with stapling. while using the staple function, paper not stapled during printing may be left in the staple unit.
Troubleshooting When Using the Copy Function Problem 2 Cause Solution When using the Margin Adjustment function, parts of the original image are not copied. There is a lack of margin space on the opposite side of the binding position. Set a narrower margin with User Tools. You can set the width between 0 - 30 mm (0" - 1.2"). When using the Image Repeat function, the original image is not copied repeatedly.
When You Cannot Make Copies As Wanted Problem Cause Solution Copies are not in correct order. You placed the originals in the incorrect order. When placing a stack of originals in the ADF, the last page should be on the bottom. If you place an original on the exposure glass, start with the first page to be copied. When using Duplex, copy is made Top to Bottom even though [Top to Top] is selected. You placed the originals Place the original in the correct orientain the wrong orientation. tion.
Troubleshooting When Using the Copy Function When Memory Is Full This section describes likely causes of and possible solutions for problems related to full memory. 2 Message Cause Solution Memory is full. nn originals have been scanned. Press [Print] to copy scanned originals. Do not remove remaining originals. The scanned originals exceeds the number of pages that can be stored in memory. Press [Print] to copy scanned originals and cancel the scanning data.
3. Troubleshooting When Using the Facsimile Function This chapter describes likely causes of and possible solutions for facsimile function problems. Adjusting the Volume This section describes how to adjust the volume. You can change the volume of the following sounds that the machine makes. ❖ On Hook Mode Heard when the {On Hook Dial} key is pressed. ❖ At Transmission Heard when the machine sends a document. ❖ At Reception Heard when the machine receives a document.
Troubleshooting When Using the Facsimile Function D Press [Adjust Sound Volume]. E Press [Lower] or [Louder] to adjust the volume, and then press [OK]. 3 You can hear the actual volume by pressing [Check]. If you press [Cancel], the volume setting is canceled. The display returns to that of step D. You can set the volume level to between 0 and 7. F Press the {User Tools/Counter} key. The standby display appears. Note ❒ You can adjust the On Hook volume when you press the {On Hook Dial} key.
When a Message Is Displayed When a Message Is Displayed This section describes the machine's main messages. If other messages appear, follow their instructions. Message Cause Solution Put original back, check it and press [Start]. Original jammed during Memo- Place originals that have not been ry Transmission. scanned on the exposure glass or ADF again. Error occurred, and transmission was cancelled. A document jam or an error occurred during Immediate Transmission.
Troubleshooting When Using the Facsimile Function Message Cannot scan to send fax message as scanner is in use for other function. Cause The Copy or Document Server function is in use. Solution To cancel the job in process, do the following, and then try faxing again. Press [Exit], and then press the {Copy} or {Document Server} key. Next press the {Clear/Stop} key. When the message “[Stop] key was pressed. Stop copying?” or “[Stop] key was pressed. Stop storing?” 3 appears, press [Stop].
When a Message Is Displayed Message Check whether there are any network problems. [13-10] Cause Solution The alias telephone number you • Check that the alias telephone entered is already registered on number is correctly prothe gatekeeper by another device. grammed in IP-Fax Settings under Facsimile Features. See “IPFax Settings”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. • Consult your network administrator.
Troubleshooting When Using the Facsimile Function Message Check whether there are any network problems. [14-01] Cause Cannot find the DNS server, SMTP Server or folder for forwarding. Solution • Check that the DNS server IPv4 address is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help. • Check that the DNS server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.
When a Message Is Displayed Message Check whether there are any network problems. [14-09] Cause Solution E-mail transmission was re• Check that the user name and fused by SMTP authentication, password for SMTP authenticaPOP before SMTP authentication or POP before SMTP aution or login authentication of thentication are correctly the computer in which the foldprogrammed from File Transfer er for transfer is specified. under System Settings. See “File Transfer”, General Settings Guide.
Troubleshooting When Using the Facsimile Function Message Check whether there are any network problems. [15-01] Cause No POP3/IMAP4 server address is programmed. Solution • Check that the host name or IPv4 address of the POP3/IMAP4 server is correctly programmed using the Web Image Monitor. See the Web Image Monitor's Help. • Consult your network administrator. Check whether there are any network problems. [15-02] 3 Cannot log on to the POP3/IMAP4 server.
When a Message Is Displayed Message Check whether there are any network problems. [15-11] Cause Cannot find the DNS server or POP3/IMAP4 server. Solution • Check that the DNS server IPv4 address is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help. • Check that the DNS server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help. • Check that the host name or IPv4 address of the POP3/IMAP4 server is correctly programmed using Web Image Monitor.
Troubleshooting When Using the Facsimile Function Message Cause Solution Memory is full. Cannot scan more. Transmission will be stopped. Memory became full during Parallel Memory Transmission. Check the pages that have not been sent using the Communication Result Report, and then resend those pages. Note ❒ If the “Check whether there are any network problems.” message appears, the machine is not correctly connected to the network or the settings of the machine are not correct.
When You Cannot Send or Receive Fax Messages As Wanted When You Cannot Send or Receive Fax Messages As Wanted This section describes likely causes of and possible solutions for transmission and reception-related problems. ❖ Transmission/Reception Problem Cause Solution Both transmission and The modular cord is disconnected. Make sure that the modular cord reception are impossible. is correctly connected. See “Connecting the Telephone Line”, General Settings Guide.
Troubleshooting When Using the Facsimile Function Problem LAN-Fax Driver does not work. 3 Cause A high security level is set by the extended security function. Solution Contact the administrator. Transmission is impos- The setting of the terminal adapsible, but reception is tor used for ISDN connection is possible. incorrect. Check the setting. Transmission is impos- There are regions and telephone sible, but reception is exchanges where a dial tone can possible. not be detected.
When You Cannot Send or Receive Fax Messages As Wanted ❖ Printing Problem Cause Background of received Image density is too high. images appears dirty. Images from the back of the page appear. Solution Adjust scan density. See “Image Density (Contrast)”, Facsimile Reference. Received image is too light. When using moist, rough, or pro- Only use recommended paper. cessed paper, areas of print may See “Copy Paper”, About This not be fully reproduced. Machine. Received image is too light.
Troubleshooting When Using the Facsimile Function Problem Cause Solution The following functions This function is made unavailare not available: Trans- able by the enhanced security fer Box, Forwarding, function. Store File in the Information Box, routing e-mail received via SMTP, and Polling Transmission. Contact the administrator.
When an Error Report Is Printed When an Error Report Is Printed An Error Report is printed if a document cannot be successfully sent or received. Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the original. If an error occurs during reception, ask the sender to resend the document. Note ❒ If an error happens frequently, contact your service representative. ❒ The “Page” column gives the total number of pages.
Troubleshooting When Using the Facsimile Function Turning Off the Main Power / In the Event of Power Failure The following notes concern power failure and turning off the machine. R CAUTION: • When you disconnect the power plug from the wall outlet, always pull the plug (not the cable). Important ❒ Do not turn off the main power switch while the power indicator is lit or blinking. If you do, the hard disk and memory may be damaged and failure could result.
When an Error Occurs Using Internet Fax When an Error Occurs Using Internet Fax This section describes reports that the machine sends if an Internet Fax error occurs. Error Mail Notification The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e-mail message. A “cc” of this notification is also sent to the administrator's e-mail address when one is specified.
Troubleshooting When Using the Facsimile Function 3 42
4. Troubleshooting When Using the Printer Function This chapter describes likely causes of and possible solutions for printer function problems. When You Cannot Connect to the USB Interface This section describes how to troubleshoot a problem related to USB connections. Problem The machine is not automatically recognized. Cause Solution The USB cable is not con- Turn off the power of the machine, renected properly. connect the USB cable, and then turn it on again.
Troubleshooting When Using the Printer Function When a Message Is Displayed during Installation This section describes what to do when a message appears during installation of the printer driver. Message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run. Install the printer driver using [Add Printer] or [Install Printer]. For Windows 95 / 98 / Me, Windows 2000 and Windows NT 4.0 This section describes the procedure under Windows 95/98/Me, Windows 2000 or Windows NT 4.0.
When a Message Is Displayed during Installation For Windows XP Home Edition This section describes the procedure under Windows XP Home Edition. A On the [Start] menu, click [Control Panel]. B Click [Printers and Other Hardware]. C Click [Printers and Faxes]. D Click [Add a Printer]. E Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit.
Troubleshooting When Using the Printer Function When a Message Is Displayed This section describes the principal messages that appear on the panel display. If a message not described here appears, act according to the message. Reference Before turning the main power off, see “Turning Off the Main Power”, About This Machine. Status Messages This section describes the machine status messages. 4 Message 46 Problem Ready This is the default ready message. The machine is ready for use.
When a Message Is Displayed Alert Messages This section describes the machine Alert messages. Message IEEE 802.11b (Wireless LAN) has a problem. Cause Solution • IEEE 802.11b interface unit was not inserted when the machine was turned on, or it was pulled out after the machine turned on. Turn off the machine and check that the IEEE 802.11b interface unit is inserted correctly. Then, turn the machine on again. If the message appears again, contact your service representative.
Troubleshooting When Using the Printer Function Message 4 Cause Solution The selected file(s) which you do not have access privileges to could not be deleted. You have tried to delete Files can be deleted by the person who files without the authori- created the file. To delete a file which ty to do so. you are not authorized to delete, contact the person who created the file. Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared.
When a Message Is Displayed Checking the Error Log If files could not be stored due to printing errors, identify the cause of the errors by checking the error log on the control panel. Important ❒ The most recent 30 errors are stored in the error log. If a new error is added when there are 30 errors already stored, the oldest error is deleted. However, if the earliest error is a Sample Print, Locked Print, Hold Print, or Stored print error, it is not deleted.
Troubleshooting When Using the Printer Function When You Cannot Print This section describes what to do if printing does not start even after performing [Print]. Problem Cause Solution Printing does not start. The power is off. Check that the cable is securely plugged into the power outlet and the machine. Turn on the main power switch. Printing does not start. The machine is set to “Offline”. Press [fOnline] on the display panel. Printing does not start.
When You Cannot Print Problem Cause Solution Printing does not start. If the machine is using wireless LAN, the receiver's MAC address may be preventing communication with the access point. Check access point settings when in the infrastructure mode. Depending on the access point, client access may be limited by MAC address. Also, check there are no transmission problems between the access point and wired clients, and between the access point and wireless clients. Printing does not start.
Troubleshooting When Using the Printer Function When the Data In Indicator Does Not Light Up or Flash When the Data In indicator does not light up or flash after starting a print job, data is not being sent to the machine. When the machine is connected to the computer using the interface cable This section describes how to check the print port when the Data In indicator does not light up or blink. Check if the print port setting is correct.
Other Printing Problems Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printing from a computer. Problem Cause Solution The printed image is smudged. Settings for thick paper have not been made when printing on thick paper in the bypass tray. • PCL 6/5e and PostScript 3 Select [Thick] in the [Type:] list on the [Paper] tab. • RPCS Select [Thick] in the [Paper type:] list on the [Print Settings] tab.
Troubleshooting When Using the Printer Function Problem Cause It takes a long time to complete a print job. The data is so large or complex that it takes time to process. If the Data In indicator is blinking, data is being processed. Wait for a while. It takes a long time to complete a print job. If “Warming Up...” appears on the display panel, the machine is warming up. Wait for a while. It takes too much time The data is so large or to resume printing. complex that it takes time to process.
Other Printing Problems Problem Cause Solution It takes a long time to complete a print job. Photographs and other data intensive pages take a long time for the machine to process, so simply wait when printing such data. If the Data In indicator is blinking, data has been received by the printer. Wait for a moment.
Troubleshooting When Using the Printer Function Problem Cause It takes a long time to complete a print job. Photographs and other data intensive pages take a long time for the machine to process, so simply wait when printing such data. Solution ❖ RPCS Select the lower value for [Resolution:] on the [Print Quality] tab in the printer driver's dialog box. Select [Fast] for the [Document type] list on the [Print Quality] tab in the printer driver's dialog box. To enable [Change User Settings...
Other Printing Problems Problem Cause Solution Duplex printing is malfunctioning. Duplex printing cannot be done with thick paper, OHP transparencies, or labels selected as the paper type. Specify another paper type. Duplex printing is malfunctioning. Duplex printing cannot be done with a tray for which [1 Sided Copy] has been specified as Paper Type on the System Settings menu. Change the Paper Type setting for the tray to [2 Sided Copy] on the System Settings menu.
Troubleshooting When Using the Printer Function 4 58
5. Troubleshooting When Using the Scanner Function This chapter describes likely causes of and possible solutions for scanner function problems. When Scan Results Are Not As Expected This section describes causes and remedies when scan results are not as expected. Problem Cause Solution The scanned image is dirty. The exposure glass or the exposure glass cover is dirty. Clean these parts. See p.101 “Maintaining Your Machine”. The image is distorted or out of position.
Troubleshooting When Using the Scanner Function When You Cannot Send Scanned Files This section describes likely causes of and solutions for problems related to network delivery and sending e-mail. When Stored Files Cannot Be Accessed This section describes likely causes of and possible solutions for job access-related problems. Problem The stored file is locked and is not accessible. 5 Cause Solution The file, which is password pro- Contact the administrator.
When You Cannot Send Scanned Files When Stored Files Cannot Be Edited This section describes likely causes of and possible solutions for stored files being unable to be edited. Problem Cause Stored files cannot be deleted. File names and passwords cannot be changed. Files cannot be redelivered. Limits have been imposed using the available extended security function. Solution Contact the administrator.
Troubleshooting When Using the Scanner Function When a Message Is Displayed This section describes likely causes of and possible solutions for error messages that might appear on the machine's control panel. When a Message Is Displayed on the Control Panel This section describes causes and remedies if an error message appears on the display of the control panel. Important ❒ If a message not described here appears, act according to the message.
When a Message Is Displayed Message Exceeded max. number of files which can be sent at the same time. Reduce the number of the selected files. Cause The number of files exceeded the maximum number possible. An irregular original is Cannot detect placed. original size. Select scan size. Solution Reduce the number of files and send them again. • Place the original correctly. • Specify the scan size.
Troubleshooting When Using the Scanner Function Message Cause Solution Exceeded max. number of alphanumeric characters for the path. The maximum number of specifiable alphanumeric characters in a path has been exceeded. The maximum number of characters which can be entered for the path is 128. Check the number of characters you entered, and then enter the path again. See “Folder transmission”, Scanner Reference. The selected file(s) which you do not have access privileges to could not be deleted.
When a Message Is Displayed Message Connection with the destination has failed. Check the status and connection. To check the current status, press [Scanned Files Status]. Cause Solution The correct Network set- • Check the network settings of the clitings are not made. ent computer. • Check that components such as the LAN cable are connected properly. • Check that the server settings are correct and the server is working properly.
Troubleshooting When Using the Scanner Function Message 5 Cause Solution Transmission has failed. Insufficient memory in the destination hard disk. To check the current status, press [Scanned Files Status]. Transmission has failed. Allocate sufficient space. There was not enough free space on the hard disk of the SMTP server, FTP server, or client computer at the destination. Output buffer is full. Sending the data has been cancelled. Please try again later.
When a Message Is Displayed Message Cause Solution Entered protection code for destination is incorrect. Please re-enter. The correct protect destina- Check that the protection code is correct, tion code was not entered. and then enter it again. See “Registering a Protection Code”, General Settings Guide. Exceeded max. number of alphanumeric characters. The maximum enterable Check the maximum number of characnumber of alphanumeric ters which can be entered, and then encharacters has been exceeded.
Troubleshooting When Using the Scanner Function Message Cause Memory is full. Cannot scan. The scanned data will be deleted. Because of insufficient hard disk space, the first page could not be scanned. Solution Try one of the following measures: • Wait for a while, and then retry the scan operation. • Reduce the scan area or scanning resolution. See “Items for Specifying Scan Settings”, Scanner Reference. • Delete unneeded stored files. See “Deleting a Stored File”, Scanner Reference. Memory is full.
When a Message Is Displayed Reference “Turning Off the Main Power”, About This Machine “System Settings”, General Settings Guide “Send Settings”, General Settings Guide “Registering a Protection Code”, General Settings Guide “Placing Originals”, Copy/Document Server Reference “Using the Document Server”, Copy/Document Server Reference “Storing Files Using the Scanner Function”, Scanner Reference “Deleting a Stored File”, Scanner Reference “Items for Specifying Scan Settings”, Scanner Reference “Values of
Troubleshooting When Using the Scanner Function Message Solution Cannot add any more scanning mode. The maximum number of The maximum number of modes that registerable scan modes can be stored is 99. Delete unneeded has been exceeded. modes. Cannot specify any more scanning area. The maximum number of registerable scan areas has been exceeded. The maximum number of scanning areas that can be stored is 99. Delete unneeded scanning area.
When a Message Is Displayed Message Cause Solution Fatal error has occurred in the scanner. An unrecoverable error has Contact your service representative. occurred on the machine. Cannot connect to the scanner. Check the network Access Mask settings in User Tools. An access mask is set. Contact the network or scanner administrator. Scanner is not ready. Check the scanner and the options. The ADF cover is open. Check whether the ADF cover is closed.
Troubleshooting When Using the Scanner Function Message Error has occurred in the scanner driver. Cause Solution An error has occurred in the driver. • Check whether the network cable is connected correctly to the client computer. • Check whether the Ethernet board of the client computer is recognized correctly by Windows. • Check whether the client computer can use the TCP/IP protocol.
6. Adding Paper, Toner and Staples This chapter describes troubleshooting procedures that are applicable to all the machine's functions. Loading Paper This section describes what to do when paper runs out and needs reloading. Note ❒ Fan the paper before loading. ❒ Straighten curled or warped paper before loading. ❒ For paper types and sizes, see “Copy Paper”, About This Machine.
Adding Paper, Toner and Staples Setting special paper in paper tray 2 This section describes how to load special paper into paper tray 2. A Pull out the paper tray until it stops. B Load the special paper below the limit mark of the tray. ZEWY110E C Push the paper tray in until it stops.
Loading Paper Loading Paper into the Large Capacity Tray (Optional) This section describes how to load paper into the large capacity tray (LCT). Important ❒ Load copy paper of the same size and orientation in both left and right side trays. ❒ The tray can hold up to 2,000 sheets. ❒ Align the right edge of the right copy paper stack with the right edge of the tray. ❒ Align the left edge of the left copy paper stack with the left edge of the tray. ❒ Do not stack paper over the limit mark.
Adding Paper, Toner and Staples Orientation-fixed paper or two-sided paper This section describes loading paper that has a specified orientation and printing side (such as letterhead paper). Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or copied paper) might not print correctly, depending on how the originals and paper are placed.
Changing the Paper Size Changing the Paper Size This section describes how to change the paper size. Important ❒ If you want to change the paper size set in the LCT, contact your service representative. Note ❒ Be sure to select the paper size with User Tools and the paper size selector. If you do not, misfeeds might occur. ❒ Fan the paper before loading. ❒ Straighten curled or warped paper before loading. ❒ For details about paper sizes and types, see “Copy Paper”, About This Machine.
Adding Paper, Toner and Staples D Release the side lever. ZEWY160E E While pressing the release lever, adjust the side guides. 6 ZEWY170E F Square the paper, and then load it in the tray with the copying face up. ZEWY180E G While pressing the release lever, adjust the side guides to the new paper size.
Changing the Paper Size H Lock the side lever. ZEWY200E I While pressing the release lever, adjust the back guide to the new paper size. 6 ZEWY210E J Adjust the paper size selector to the new paper size. ZEWY220E K Gently push the paper tray in until it stops. L Check the paper size shown on the display panel. Reference p.
Adding Paper, Toner and Staples Changing to a size that is not indicated on the paper size selector If you load a paper size that is not indicated on the paper size selector, you need to specify the paper size with the control panel. This section describes how to load such paper. A Set the paper size selector to the p mark. B Press the {User Tools/Counter} key. C Press [System Settings]. 6 D Press [Tray Paper Settings].
Adding Toner Adding Toner This section describes how to add and store toner. R WARNING: • Do not incinerate used toner or toner containers. Toner dust might ignite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations. R CAUTION: • Keep toner (used or unused) and toner containers out of reach of children. R CAUTION: • If toner or used toner is inhaled, gargle with plenty of water and move into a fresh air environment. Consult a doctor if necessary.
Adding Paper, Toner and Staples Removing Toner This section describes how to remove toner. ARU001S Inserting Toner 6 This section describes how to insert toner.
Adding Toner Sending Fax Messages When Toner Has Run Out When the machine has run out of toner, the indicator on the display lights. Note that even if there is no toner left, you can still send fax documents. Important ❒ If number of communications executed after the toner has run out and not listed in the automatically output Journal exceeds 200, communication is not possible. A Make sure that the machine is in facsimile mode. B Press [Exit], and then perform transmission operation.
Adding Paper, Toner and Staples Adding Staples This section describes what to do when staples need replacing. Important ❒ Stapling failures or jams may occur if you use a staple cartridge other than that recommended. 500-Sheet Finisher This section describes how to add staples to the 500-Sheet Finisher.
Adding Staples 1000-Sheet Finisher This section describes how to add staples to the 1000-Sheet Finisher.
Adding Paper, Toner and Staples Replacing the Stamp Cartridge When the stamp becomes faint, replace the cartridge. ❒ ❒ ❒ ❒ Important This stamp cartridge is used for facsimile and scanner functions. Do not attempt to put ink into the cartridge. Doing so will result in leakage. Be sure not to dirty your fingers with ink from the cartridge. Use the cartridge specified for this machine. A Open the ADF unit. 6 ZEXH070J B Open the stamp cover.
Replacing the Stamp Cartridge C Pull out the old stamp cartridge. Tap the cartridge lock lever several times. The cartridge will eject. Then remove the cartridge, while pushing the lock lever. ZEXH080J D Insert the new stamp cartridge. Insert the cartridge until the metal parts are no longer visible. 6 ARU016S E Press the stamp cover back in until it clicks. ZEXH100J F Close the ADF unit.
Adding Paper, Toner and Staples 6 88
7. Clearing Misfeeds This chapter describes what to do when paper or originals misfeed (become jammed inside the machine). Removing Jammed Paper This section describes how to locate and remove jammed paper. R CAUTION: • The inside of the machine could be very hot. Do not touch any parts other than specified in this document when removing misfed paper. Otherwise, it may cause burn injury. R CAUTION: • The fusing section of this machine might be very hot. Caution should be taken when removing misfed paper.
Clearing Misfeeds Locating Jammed Paper If a misfeed happens, remove the misfed paper or original following the procedures shown on the sticker inside the finisher or front cover. Lit indicators show you the location of the misfeed. 7 ARU005S Note ❒ More than one misfed area may be indicated. When this happens, check all the areas indicated. Reference p.91 “When A Is Lit” p.91 “When B Is Lit” p.91 “When C Is Lit” p.92 “When D Is Lit” p.92 “When P Is Lit” p.93 “When R Is Lit” p.93 “When Y Is Lit” p.
Removing Jammed Paper When A Is Lit This section describes how to remove jammed paper when A is lit. ARU006S When B Is Lit This section describes how to remove jammed paper when B is lit. 7 ARU007S When C Is Lit This section describes how to remove jammed paper when C is lit.
Clearing Misfeeds When D Is Lit This section describes how to remove jammed paper when D is lit. ARU009S When P Is Lit 7 This section describes how to remove jammed paper when P is lit.
Removing Jammed Paper When R Is Lit This section describes how to remove jammed paper when R is lit. 7 ARU011S When Y Is Lit This section describes how to remove jammed paper when Y is lit.
Clearing Misfeeds When Z Is Lit This section describes how to remove jammed paper when Z is lit.
Removing Jammed Staples Removing Jammed Staples This section describes how to remove jammed staples. Important ❒ Curled paper may cause staples to jam. To avoid this, turn copy paper over in the tray. ❒ When the finisher is installed, after removing jammed staples, staples will not be ejected the first few times you try to use the stapler. 500-Sheet Finisher This section describes how to remove jammed staples from the 500-Sheet Finisher.
Clearing Misfeeds 1000-Sheet Finisher This section describes how to remove jammed staples from the 1000-Sheet Finisher.
8. Remarks This chapter describes how to maintain and operate the machine. Where to Put Your Machine This section describes precautions for installation, relocation, and disposal. Machine Environment Choose your machine's location carefully. Environmental conditions greatly affect its performance. Optimum environmental conditions This section describes precautions when locating the machine. R CAUTION: • Keep the machine away from humidity and dust. Otherwise a fire or an electric shock might occur.
Remarks Environments to avoid • Locations exposed to direct sunlight or other sources of strong light (more than 1,500 lux). • Locations directly exposed to cool air from an air conditioner or heated air from a heater. (Sudden temperature changes can cause condensation to form inside the machine.) • Locations close to machines generating ammonia, such as a diazo copy machine. • Places where the machine will be subject to frequent strong vibration. • Dusty areas. • Areas with corrosive gases.
Where to Put Your Machine Power Connection This section describes the power supply. R WARNING: • Connect the machine only to the power source described on the inside front cover of this manual. Connect the power cord directly into a wall outlet and do not use an extension cord. • Do not damage, break or make any modifications to the power cord. Do not place heavy objects on it. Do not pull it hard nor bend it more than necessary. These actions could cause an electric shock or fire.
Remarks Access to the Machine Place the machine near the power source, providing the clearance areas shown. CP999EE 1. Rear: more than 1 cm (0.4") 2. Right: more than 1 cm (0.4") 3. Front: more than 75 cm (29.6") 4. Left: more than 1 cm (0.4") Note ❒ For the required space when options are installed, contact your service representative.
Maintaining Your Machine Maintaining Your Machine If the exposure glass, exposure glass cover, or ADF belt is dirty, copy clarity may be reduced. Clean these parts if they are dirty. Important ❒ Do not use chemical cleaners or organic solvents, such as thinner or benzene. If such substances get inside the machine or melt plastic parts, a failure might occur. ❒ Do not clean parts other than those explicitly specified in this manual. Other parts should only be cleaned by your service representative.
Remarks Cleaning the Exposure Glass Cover This section describes how to clean the exposure glass cover. ZGJS826E Cleaning the Auto Document Feeder This section describes how to clean the ADF. 8 GDSH130J Clean 1 and 2.
INDEX A Add Staple indicator, 3 Add Toner indicator, 3 ADF belt is dirty, 101 Authentication failure, 5 C Changing the paper size, 77 Combine, 20 Copies appear dirty, 18 Copies are too light, 18 D Data In indicator does not light up, 52 Display is off, 5 Duplex, 20 E Edit, 20 Environments to avoid, 98 Error log, 49 Error Mail Notification, 41 Error Report (E-Mail), 41 Exposure glass cover is dirty, 101 Exposure glass is dirty, 101 F Fax error report, 39 Fax reception is impossible, 35 Fax transmission i
S Scanned image contains white spaces, Scanned image is dirty, 59 Scanned image is distorted, 59 Scanned image is out of position, 59 Scanned image is upside down, 59 Scanner Properties dialog box not displayed, Server-generated error e-mail, 41 Shadow appears on copies, 18 Stamp, 20 Stamp cartridge replacement, 86 Staple, 84 Staple jam, 95 Staple replacement for 1000-Sheet Finisher, Staple replacement for 500-Sheet Finisher, Staples jammed in 1000-Sheet Finisher, Staples jammed in 500-Sheet Finisher, Store
In accordance with IEC 60417, this machine uses the following symbols for the main power switch: a means POWER ON. c means STAND BY. Trademarks Microsoft®, Windows® and Windows NT® are registered trademarks of Microsoft Corporation in the United States and/or other countries. TrueType is registered trademarks of Apple Computer, Inc. PostScript® and Acrobat® are registered trademarks of Adobe Systems, Incorporated. PCL is a registered trademark of Hewlett-Packard Company.
Operating Instructions Troubleshooting Type for 8025e/DSm725e/LD325/Aficio MP 2510 Type for 8030e/DSm730e/LD330/Aficio MP 3010 EN USA D008-6802