Owner's Manual

Problem Causes Solutions
"Authentication has failed."
appears.
The entered login user name
or login password is not
correct.
For details about the correct login user
name and login password, see
Security Guide .
"Authentication has failed."
appears.
The machine cannot perform
authentication.
For details about authentication, see
Security Guide .
"You do not have the
privileges to use this
function." continues to be
displayed even though you
have entered a valid user
name.
The logged in user name
does not have permission for
the selected function.
For details about how to set
permissions, see Security Guide .
An error message remains,
even if misfed paper is
removed.
• When a misfeed
message appears, it
remains until you open
and close the cover as
required.
• Paper is still jammed in
the tray.
Remove misfed paper, and then open
and close the cover. For details about
removing jammed paper, see
"Removing Jammed Paper",
Troubleshooting .
Original images are printed
on the reverse side of the
paper.
You may have loaded the
paper incorrectly.
Load paper into the paper tray with the
print side down. Load paper into the
Large capacity tray (LCT), or bypass
tray with the print side up.
Misfeeds occur frequently. The tray's side or end fences
may not be set properly.
• Remove misfed paper. For details
about removing jammed paper,
see "Removing Jammed Paper",
Troubleshooting .
• Check that the side or end fences
are set properly. Also, check that
the side fences are locked. For
details about setting the side and
end fences, see "Changing the
Paper Size", Paper Specifications
and Adding Paper .
10. Troubleshooting
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