Owner's Manual

Message Causes Solutions
"Remote fax is not available
because [User Code
Authentication] is active."
The remote fax function does
not support User Code
Authentication.
When using the remote fax function,
disable User Code Authentication. For
details about user code authentication,
see Security Guide .
"Transfer error has occured.
Check the status of the
remote machine."
A network error occurred
during transfer.
• Check that the correct IP address
or host name is set for the remote
machine in [System Settings]. For
details about these settings,
contact your administrator.
• Check that the remote machine is
working correctly.
• Check that the LAN cable is
correctly connected to the
machine.
• For details about transmission,
contact your administrator.
"The HDD of the remote
machine is full."
The hard disk became full
after using the remote fax
function to scan an original.
Delete unnecessary files.
"Specified operation cannot
be performed. The file is in
use or the file transmission
has completed."
When you attempt to check
the status of a job on the
remote machine from your
machine, the job had already
been sent.
Press [TX/RX Status / Print], and then
press [Check / Stop Transmission File].
Check the details of a job on the
[Check / Stop Transmission File]
screen.
"The destination cannot be
selected because its
certificate is not currently
valid."
The user certificate
(destination certificate) has
expired.
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .
"The group destination
cannot be selected because
it contains a destination with
a certificate that is not
currently valid."
The user certificate
(destination certificate) has
expired.
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .
10. Troubleshooting
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