Operating Instructions User Guide For safe and correct use, be sure to read "Safety Information" before using the machine.
TABLE OF CONTENTS 1. Guide to the Machine How to Read This Manual.................................................................................................................................5 Introduction.....................................................................................................................................................5 Legal Prohibition........................................................................................................................................
Canceling a Copy.......................................................................................................................................32 Making Enlarged or Reduced Copies............................................................................................................33 Specifying Reduce/Enlarge.......................................................................................................................33 Copying Both Sides of an ID Card onto One Side of Paper............
Scanner Problems.............................................................................................................................................60 Error and Status Indicate on the Control Panel..............................................................................................61 Codes on the Screen...................................................................................................................................
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1. Guide to the Machine How to Read This Manual Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference. Legal Prohibition Do not copy or print any item for which reproduction is prohibited by law.
1. Guide to the Machine Model-Specific Information This section explains how you can identify the region your machine belongs to. There is a label on the rear of the machine, located in the position shown below. The label contains details that identify the region your machine belongs to. Read the label. CHZ966 The following information is region-specific. Read the information under the symbol that corresponds to the region of your machine.
Guide to Components Guide to Components This section introduces the names of the various parts on the front and rear side of the machine and outlines their functions. Exterior 1 6 2 7 3 4 8 9 5 10 11 CHZ968 1. Control Panel Contains a screen and keys for machine control. 2. Exposure Glass Cover Open this cover to place originals on the exposure glass. 3. Input Tray This tray can hold up to 50 sheets of plain paper. 4. Exposure Glass Place originals here sheet by sheet. 5.
1. Guide to the Machine 8. Maintenance Cover Lift up this cover to replace consumables or clear a paper jam. 9. USB Port Use this port to connect the machine to a computer using a USB cable. 10. Power Connector Connect the power cord to the machine here. Insert the other end of the cable into a nearby wall outlet. 11. Power Switch Use this switch to turn the power on or off. Interior 1 CHZ004 1. Print Cartridge A replacement consumable that is required to make prints on paper.
Guide to Components 1 2 3 4 5 6 7 8 9 CHZ951 1. Screen Shows the number of copies and the error code. 2. [Number of copies] Key Use this button to change the number of copies. 3. Density Screen Displays the copy density in three levels. The print density is indicated by which segment is lit on this indicator. • Left: Lighter than normal • Middle: Normal density • Right: Darker than normal 4. [Density] Key Use this button to adjust the copy density. 5.
1. Guide to the Machine 7. [Start] Key Use this button to start copying. 8. Power Indicator This indicator lights up blue when the machine is turned on. It flashes when a print job is received and while printing or scanning is in progress. 9. Alert Indicator This indicator lights up red when the machine runs out of paper or consumables, when the paper settings do not match the settings specified by the driver, or when other abnormalities occur. It flashes slowly when the machine is almost out of toner.
Installing the Driver and Software Installing the Driver and Software You can install the necessary driver for this machine using the included CD-ROM. The operating systems compatible with the drivers and software for this machine are: Windows XP/ Vista/7 and Windows Server 2003/2003 R2/2008/2008 R2. The procedure in this section is an example based on Windows 7. The actual procedure may vary depending on the operating system you are using.
1. Guide to the Machine 11. Restart the computer. Deleting the printer driver 1. On the [Start] menu, click [Devices and Printers]. 2. Right-click the icon of the printer you want to delete, and then click [Remove device]. 3. Click [Yes]. 4. Click any printer icon, and then click [Print server properties]. 5. Click the [Drivers] tab. 6. Click the [Change Driver Settings] button if it is displayed. 7. Click [Remove...]. 8. Select [Remove driver and driver package.], and then click [OK]. 9. Click [Yes]. 10.
What is Smart Organizing Monitor? What is Smart Organizing Monitor? Install this utility on your computer from the included CD-ROM before using it. Smart Organizing Monitor provides the following functions: • Displays the status of the machine Displays paper jam messages and other error messages. • Paper size and type settings Displays the settings for paper sizes or types available on this machine.
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2. Loading Paper Supported Paper Paper Size • A4 • 8 1/2 " × 11 " (Letter) • B5 • 5 1/2 " × 8 1/2 " (Half Letter) • 7 1/4 " × 10 1/2 " (Executive) • A5 • A6 • B6 • 16K (197 × 273 mm) • 16K (195 × 270 mm) • 16K (184 × 260 mm) • Custom Paper Size The following paper sizes are supported as custom paper sizes: • Approximately 90-216 mm (3.6-8.5 inches) in width • Approximately 148-297 mm (5.8-11.7 inches) in length Paper Type • Plain Paper (65-104 g/m2 (20-24 lb.)) • Recycled Paper (65-104 g/m2 (20-24 lb.
2. Loading Paper Non-Recommended Paper Types Do not use the following types of paper: • Ink-jet printer paper • GelJet special paper • Bent, folded, or creased paper • Curled or twisted paper • Wrinkled paper • Damp paper • Dirty or damaged paper • Paper that is dry enough to emit static electricity • Paper that has already been printed onto, except a preprinted letterhead paper. Malfunctions are especially likely when using paper printed on by other than a laser printer (e.g.
Print Area Print Area The diagram below shows the area of the paper that the machine can print on. From the printer driver 4 4 3 1 3 2 CHZ904 1. Print area 2. Feed direction 3. Approx. 4.2 mm (0.2 inches) 4. Approx. 4.2 mm (0.2 inches) • The print area may vary depending on the paper size and printer driver settings.
2. Loading Paper Copier function 4 4 3 1 3 2 CHZ904 1. Print area 2. Feed direction 3. Approx. 4 mm (0.2 inches) 4. Approx. 3 mm (0.1 inches) • The print area may vary depending on the paper size.
Loading Paper Loading Paper Load a stack of paper for printing in the input tray on the back of the machine. • When loading paper, be sure to configure the size and type of paper. When printing a document, specify the paper size and type in the printer driver so that the settings configured when paper is loaded can be used for printing. 1. Open the input tray cover and pull out the tray. 2 1 CHZ005 2.
2. Loading Paper 3. Fan the paper before loading it in the tray. CBK254 4. Slide the paper guide on both sides outward, and then load the paper print side up until it stops. 2 1 1 CHZ007 5. Adjust the paper guide on both sides to fit the paper width.
Loading Paper 6. Open the front cover and tray extension. CHZ027 Specifying Paper Type and Paper Size Using Smart Organizing Monitor The procedure in this section is an example based on Windows 7. The actual procedure may vary depending on the operating system you are using. Specifying the paper type and paper size 1. On the [Start] menu, click [All Programs]. 2. Click [Smart Organizing Monitor for SP 100 Series]. 3. Click [Smart Organizing Monitor for SP 100 Series Status]. 4.
2. Loading Paper Placing Originals This section describes the types of originals you can set and how to place them. About Originals Recommended size of originals Exposure glass • Up to 216 mm (8.5 ") in width, up to 297 mm (11.7 ") in length Unscannable image area Even if you correctly place originals, margins of a few millimeters on all four sides of the original may not be scanned. Margins when using exposure glass CHZ916 1. Approx. 4.1 mm (0.2 inches) 2. Approx. 3 mm (0.1 inches) 3. Approx. 4 mm (0.
Placing Originals 1. Lift the exposure glass cover. 2. Place the original face down on the exposure glass. The original should be aligned to the rear left corner. CHZ009 3. Lower the exposure glass cover. Hold down the cover with your hands when using thick, folded, or bound originals and when the cover cannot be lowered completely.
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3. Printing Documents Basic Operation Use the printer driver to print a document from your computer. 1. After creating a document, open the [Printing Preferences] dialog box in the document's native application. 2. Change any print settings if necessary.
3. Printing Documents 3. When setting changes are completed, click [OK]. 4. Print the document using the print function in the document's native application. • If a paper jam occurs, printing stops when the current page has printed. Open the maintenance cover to remove the jammed paper. Printing will resume automatically after the maintenance cover is closed. If the maintenance cover is not opened to remove jammed paper, press the [Start] key to resume printing. Printing on Both Sides of Sheets 1.
Basic Operation Landscape CHZ922 6. Press the [Start] key. Canceling a Print Job You can cancel print jobs using either the machine's control panel or your computer, depending on the status of the job. Canceling a print job before printing has started 1. Double-click the printer icon on the task tray of your computer. 2. Select the print job you want to cancel, click the [Document] menu, and then click [Cancel].
3. Printing Documents Canceling a print job while printing 1. Press the [Clear/Stop] key.
If a Paper Mismatch Occurs If a Paper Mismatch Occurs If the paper size or type does not match the print job's settings, the machine reports an error. There are two ways to resolve this error: Continue printing using mismatched paper Use the form-feed function to ignore the error and print using mismatched paper. Reset the print job Cancel printing. Continuing Printing Using Mismatched Paper If the paper is too small for the print job, the printed image will be cropped. 1.
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4. Copying Originals Basic Operation 1. Place the original on the exposure glass. 2. To print multiple copies, press the [Number of copies] key until the number of copies you want to print is displayed. CHZ952 Holding down the [Number of copies] key increases the number in increments of 10. 3. Press the [Start] key. CHZ956 • If a paper jam occurs, printing stops when the current page has printed. Open the maintenance cover to remove the jammed paper.
4. Copying Originals Canceling a Copy If copying is canceled while the machine is scanning the original, copying is canceled immediately and there is no printout. If copying is canceled during printing, the photocopy process is canceled after the current page has been printed out. 1. Press the [Clear/Stop] key.
Making Enlarged or Reduced Copies Making Enlarged or Reduced Copies There are two ways to set the scaling ratio: using a preset ratio or manually specifying a customized ratio. Preset ratio CES103 (mainly Europe and Asia) 50%, 71%, 82%, 93%, 122%, 141%, 200% (mainly North America) 50%, 65%, 78%, 93%, 129%, 155%, 200% Custom ratio CES106 25% to 400% in 1% increments.
4. Copying Originals 4. On the [User Tool] tab, click [Printer Configuration]. 5. On the [Copy] tab, select the ratio in the [Reduce / Enlarge:] list. If [Zoom: (25 to 400%)] has been selected, enter the ratio. 6. Click [OK]. 7. Click [Close].
Copying Both Sides of an ID Card onto One Side of Paper Copying Both Sides of an ID Card onto One Side of Paper This section describes how to copy the front and back sides of an ID card or other small documents onto either side of a sheet of paper. When copying onto A4 paper, you can copy documents that are smaller than A5. Likewise, when copying onto Letter size paper, you can copy documents that are smaller than Half Letter size.
4. Copying Originals 2. To print multiple copies, press the [Number of copies] key until the number of copies you want is displayed. CHZ952 3. Place the original front side down with the top to the rear of the machine on the exposure glass. Place the original in the center of the A5/Half Letter scan area. CHZ023 4. Press the [Start] key. CHZ956 5. Within 30 seconds, place the original back side down with the top to the rear of the machine on the exposure glass, and then press the [Start] key.
Specifying the Scan Settings Specifying the Scan Settings This section describes how to specify image density and scan quality for the current job. Adjusting Image Density There are three image density levels. The higher the density level, the darker the printout. 1. Press the [Density] key until the density level you want is displayed. CHZ953 The print density is indicated by which segment is lit on this indicator.
4. Copying Originals Specifying the Original Type Use this procedure to specify the original type for the current job from Smart Organizing Monitor. The procedure in this section is an example based on the Windows 7 OS. The actual procedure may vary depending on the operating system you are using. 1. On the [Start] menu, click [All Programs]. 2. Click [Smart Organizing Monitor for SP 100 Series]. 3. Click [Smart Organizing Monitor for SP 100 Series Status]. 4.
5. Scanning from a Computer Basic Operation Scanning from a computer (TWAIN scanning and WIA scanning) allows you to operate the machine from your computer and scan originals into your computer directly. TWAIN Scanning TWAIN scanning is possible if your computer is running a TWAIN-compatible application. 1. Place the original. 2. Open the properties dialog box for this machine using a TWAIN-compatible application. 3. Configure the scan settings as required, and then click [Scan].
5. Scanning from a Computer • [Filing] (Auto change to Text, 200dpi × 200dpi) • [OCR] (Auto change to Text, 400dpi × 400dpi) 2. Original Scan Method Specify the method to scan originals. 3. Image Quality Adjustment You can adjust the image quality. The scan settings that can be adjusted are as follow: Rotation, Curve, Brightness/Contrast, Level, Color Balance, and Hue/Saturation. When [Auto] is selected, the default values will be applied to all settings.
6. Configuring the Machine Using Smart Organizing Monitor Checking the System Information The state and status information of the machine can be checked using Smart Organizing Monitor. Checking the Status Information 1 3 2 CHZ971 1. Image area Displays the status of this machine with an icon. 2. Status area • Paper Size Displays the paper size configured on the machine. • Paper Type Displays the paper type configured on the machine. • Toner The remaining toner level is displayed in ten levels.
6. Configuring the Machine Using Smart Organizing Monitor 3. Message area Displays the status of this machine with a message. For details about error messages, see p.62 "Error and Status Messages Appear on the Smart Organizing Monitor". Printing the Configuration Page 1. On the [Start] menu, click [All Programs]. 2. Click [Smart Organizing Monitor for SP 100 Series]. 3. Click [Smart Organizing Monitor for SP 100 Series Status]. 4.
Configuring the Machine Settings Configuring the Machine Settings Smart Organizing Monitor is used to modify the machine’s settings. 1. On the [Start] menu, click [All Programs]. 2. Click [Smart Organizing Monitor for SP 100 Series]. 3. Click [Smart Organizing Monitor for SP 100 Series Status]. 4. On the [User Tool] tab, click [Printer Configuration]. 5. Change the settings if necessary. 6. Click [OK]. 7. Click [Close].
6. Configuring the Machine Using Smart Organizing Monitor Updating the Firmware • In no event shall the company be held liable to customers for damages of any kind resulting from use or loss of use of this software. • The company shall also not be held liable for any disputes between the customer and third parties resulting from any use or loss of use of this software. • To make sure that a firmware update has successfully completed, print the configuration page before and after the update.
7. Maintaining the Machine Replacing the Print Cartridge • If "E7" is displayed in the control panel, replace the print cartridge by following the procedure described below. • Store print cartridges in a cool dark place. • Actual printable numbers vary depending on image volume and density, number of pages printed at a time, paper type and size, and environmental conditions such as temperature and humidity. Toner quality degrades over time.
7. Maintaining the Machine 5. Hold the grips of the print cartridge, and then insert it into the machine until it stops. CHZ017 6. Close the maintenance cover.
Cautions When Cleaning Cautions When Cleaning Clean the machine periodically to maintain high print quality. Dry wipe the exterior with a soft cloth. If dry wiping is not sufficient, wipe with a soft, damp cloth that has been wrung out thoroughly. If you still cannot remove the stain or grime, use a neutral detergent, wipe over the area with a thoroughly-wrung damp cloth, and then dry wipe the area and allow it to dry.
7. Maintaining the Machine Cleaning the Inside of the Machine 1. Open the maintenance cover. 2. Hold the grips of the print cartridge, and then pull it out of the machine. CHZ013 3. Using a cloth, wipe the inside of the machine. CHZ028 4. Hold the grips of the print cartridge, and then insert it into the machine until it stops. CHZ017 5. Close the maintenance cover.
Cleaning the Exposure Glass Cleaning the Exposure Glass 1. Lift the exposure glass cover. Be careful not to hold the input tray when lifting the exposure glass cover, for the tray might be damaged. 2. Clean the parts indicated with arrows with a soft damp cloth and then wipe the same parts with a dry cloth to remove any remaining moisture.
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8. Troubleshooting Common Problems This section describes how to troubleshoot common problems that may occur while operating the machine. Problem The machine does not turn on. Pages are not printed. Possible cause The power cord is not connected properly. • The USB cable is not connected correctly. • Front cover is closed. Strange noise is heard. The consumable is not properly installed. Solution • Make sure that the power plug is firmly inserted into the wall outlet.
8. Troubleshooting Paper Feed Problems If the machine is operating but paper will not feed or paper jams occur frequently, check the condition of the machine and paper. Problem Solution • Use supported types of paper. See p.15 "Supported Paper". Paper does not feed smoothly. • Load paper correctly, making sure that the paper guides are properly adjusted. See p.19 "Loading Paper". • If the paper is curled, straighten the paper. • Take out the paper from tray and fan it well.
Paper Feed Problems Problem Solution • Paper is damp. Use paper that has been stored properly. See p.15 "Supported Paper". Paper gets wrinkles. • Paper is too thin. See p.15 "Supported Paper". • If there are gaps between the paper and the paper guides, adjust the paper guides to remove the gaps. • Load the paper upside down in the paper tray. The printed paper is curled. • Paper is damp. Use paper that has been stored properly. See p.15 "Supported Paper". Images are printed diagonally to the pages.
8. Troubleshooting 1. Pull out the jammed paper carefully. CHZ024 If you cannot find the misfed paper, look inside the machine. 2. Open the maintenance cover. 3. Hold the grips of the print cartridge, and then pull it out of the machine. CHZ013 4. Pull out the misfed paper by holding both sides of paper. Be careful not to get toner dust on your hands or clothes.
Paper Feed Problems CHZ025 5. If it is difficult to remove the jammed paper out of the main unit, remove the jammed paper from the output tray side. CHZ026 6. Hold the grips of the print cartridge, and then insert it into the machine until it stops. CHZ017 7. Close the maintenance cover.
8. Troubleshooting Print Quality Problems Checking the Condition of the Machine If there is a problem with the quality of printing, first check the condition of the machine. Possible Cause 56 Solution There is a problem with the machine's location. Make sure that the machine is on a level surface. Place the machine where it will not be subject to vibration or shock. Unsupported types of paper is used. Make sure that the paper being used is supported by the machine. See p.15 "Supported Paper".
Printer Problems Printer Problems Problem Solution If an error occurs when printing, change the computer or printer driver settings. • Check the printer icon name does not exceed 32 alphanumeric characters. If it does, shorten it. An error occurs. • Check whether other applications are operating. Close any other applications, as they may be interfering with printing. If the problem is not resolved, close unneeded processes too. • Check that the latest printer driver is being used.
8. Troubleshooting Print Positions Do Not Match Display Positions If the position of items on the printed page differs from the position displayed on the computer screen, the cause may be one of the following. Possible Cause 58 Solution Page layout settings have not been configured. Check that the page layout settings are properly configured in the application. The paper size setting does not match the paper loaded.
Copier Problems Copier Problems Problem Photocopied paper is blank. Solution The original was placed with the front and back reversed. See p.22 "Placing Originals". Copied pages are too dark or too light. Adjust the image density. Copied pages do not look the same as the originals. Select the correct scan mode according to the type of original. Black spots appear when photocopying a photographic print. A moire pattern is produced.
8. Troubleshooting Scanner Problems Problem Solution • The scanning part is dirty. The scanned image is dirty. 60 • Before placing originals on the exposure glass, make sure that toner or correction fluid is dry. The scanned image is distorted or out of position. The original was moved during scanning. Do not move the original during scanning. The scanned image is upside down. The original was placed upside down. Place the original in the correct orientation. See p.22 "Placing Originals".
Error and Status Indicate on the Control Panel Error and Status Indicate on the Control Panel Codes on the Screen Code Causes E0 Paper has been jammed in the machine. E1 Paper has been jammed in the paper tray. The input tray has run out of paper. Solutions • Remove the jammed paper. See p.52 "Paper Feed Problems". • Remove the jammed paper. See p.52 "Paper Feed Problems". • Load paper to the input tray. See p.19 "Loading Paper".
8. Troubleshooting Error and Status Messages Appear on the Smart Organizing Monitor Message Printer Power Off (Communication Error) 62 Causes • The power cable of the machine is not plugged in. • The power of the machine is not turned ON. • The USB cable is not connected. Solutions • Check the printer power cord. • Check the printer power switch is on. • Check the USB cable is properly connected. If paper is not loaded, load paper in the input tray. For details about loading paper, see p.
9. Appendix Notes About the Toner • Proper operation cannot be guaranteed if any third-party toner is used. • Depending on printing conditions, there are cases where the printer cannot print the number of sheets indicated in the specifications.
9. Appendix Moving and Transporting the Printer This section provides cautions that you must follow when moving the machine both short and long distances. Repack the machine in its original packing materials when moving it a long distance. • Be sure to disconnect all cables from the machine before transporting it. • The machine is a precision piece of machinery. Be sure to handle it carefully when moving it. • Make sure to move the machine horizontally.
Consumables Consumables Print Cartridge Print cartridge Black Average printable number of pages per cartridge *1 2,000 pages *1 The printable number of pages is based on pages that are compliant with ISO/IEC 19752 with the image density set as the factory default. ISO/IEC 19752 is an international standard for measurement of printable pages, set by the International Organization for Standardization. • Unless a print cartridges is replaced before toner runs out, printing will become impossible.
9. Appendix Specifications of the Machine This section lists the machine's specifications. General Function Specifications Configuration Desktop Print process Laser electrostatic transfer Maximum paper size for scanning of exposure glass 216 mm × 297 mm (8.5 × 11.7 inches) Maximum paper size for printing 216 mm × 297 mm (8.5 × 11.7 inches) Warm-up time Less than 25 seconds (23 °C, 71.
Specifications of the Machine 220-240 V, 4 A, 50/60 Hz (mainly North America) 120 V, 8 A, 60 Hz Power consumption • Maximum power consumption 70 W • Energy Saver mode 1 60 W or less • Energy Saver mode 2 5 W or less Machine dimensions (Width × Depth × Height) 402 × 368.5 × 163 mm (15.8 × 14.5 × 6.4 inches) Weight (machine body with consumables) Approximately 8.0 kg (17.7 lb.
9. Appendix First copy speed (A4/Letter, at 23 °C, 71.6 °F) 32 seconds or less Multiple copy speed 13 pages per minute Reproduction ratio • Fixed ratio: (mainly Europe and Asia) 50%, 71%, 82%, 93%, 122%, 141%, 200% (mainly North America) 50%, 65%, 78%, 93%, 129%, 155%, 200% • Zoom ratio: 25% to 400% Copy quantity 99 Scanner Function Specifications Maximum scanning area (horizontal × vertical) 216 × 297 mm (8.5 × 11.
Trademarks Trademarks Microsoft®, Windows®, Windows Server®, and Windows Vista® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Other product names used herein are for identification purposes only and might be trademarks of their respective companies. We disclaim any and all rights to those marks.
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INDEX B M Basic operation...............................................25, 31 Machine settings.................................................... 43 Models.....................................................................6 Moving...................................................................64 C Canceling a copy..................................................32 Changing the custom paper size.........................21 Cleaning....................................................
T Toner.......................................................................63 Trademarks............................................................69 Troubleshooting..............51, 52, 56, 57, 58, 59, 60 TWAIN...................................................................39 U Unscannable image area.....................................22 Upgrade.................................................................11 W WIA........................................................................
EN GB EN US EN AU M102-8651 © 2011
