User Guide Getting Started Loading Paper Troubleshooting For information not in this manual, refer to the HTML/PDF files on the supplied CD-ROM. Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information in "Read This First" before using the machine.
TABLE OF CONTENTS Manuals for This Machine................................................................................................................................. 3 Manuals List.........................................................................................................................................................5 1. Getting Started Before You Start.......................................................................................................................................
When the Printed Color Changes...................................................................................................................49 Setting the Gradation Correction Value.................................................................................................... 49 Gradation Correction Sheet....................................................................................................................... 50 Resetting the Gradation Correction Value to the Default Value............
Manuals for This Machine Read this manual carefully before using this machine. Refer to the manuals that are relevant to what you want to do with the machine. • The method for viewing the manual depends on the manual. • Adobe® Acrobat® Reader®/Adobe Reader must be installed in order to view the manuals as PDF files. • A Web browser must be installed in order to view the HTML manuals.
• Enable SSL (Secure Sockets Layer) Encryption. • Change the user name and password of the administrator using Web Image Monitor. For details, see "Before Using This Machine", Security Guide. Be sure to read this manual when setting the enhanced security functions or user and administrator authentication. Driver Installation Guide Describes how to install and configure the drivers.
Manuals List Printed Manual Provided PDF Manual Provided HTML Manual Provided User Guide No Yes No Read This First Yes No No Quick Installation Guide Yes No No Operating Instructions No No Yes VM Card Extended Feature Settings Web Reference No No Yes Security Guide No Yes No Driver Installation Guide No Yes No Manual Name • Driver Installation Guide and HTML manuals are available in English, German, French, Italian, Spanish, Dutch, and Russian.
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1. Getting Started This section describes the symbols used in the manuals supplied with the printer, names and functions of components and how to display the configuration screen of the printer. Before You Start How to Read the Manuals Symbols used in the manuals This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.
1. Getting Started Disclaimer Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine. Notes The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office products.
Before You Start Model-Specific Information This section explains how to identify the region to which your printer belongs. There is a label on the rear of the printer, located in the position shown below. The label contains details that identify the region to which your printer belongs. Read the label. CSJ306 The following information is region-specific. Read the information under the symbol that corresponds to the region of your printer.
1. Getting Started Guide to Names and Functions of Components Guide to Components • Do not obstruct the ventilation holes by placing objects near or against them. If the printer overheats, a malfunction might occur. Front view 1 2 3 9 10 11 4 5 6 7 8 12 13 14 CSJ100 1. Top cover Open this cover to replace the toner or black drum unit/color drum units. 2. Standard tray Output is stacked here with the print side down. 3. Control panel You can set the display up with your hands.
Guide to Names and Functions of Components CSJ250 See p.16 "Guide to the Names and Functions of the Printer's Control Panel". 4. Front cover Open this cover when replacing the waste toner bottle, etc., or removing jammed paper. Pull the right side lever to open the front cover. 5. Bypass tray Up to 100 sheets of plain paper can be loaded. For details about the sizes and types of paper that can be used, see p.23 "Paper Specifications". 6. Main power switch Use this switch to turn the power on and off.
1. Getting Started 12. Vents To prevent overheating, heat from internal components is released through these vents. Malfunctions and failure can result if these vents are blocked or obstructed. 13. Front cover open lever Pull this lever to open the front cover. 14. Paper size dial Use this dial to specify the paper size. To use a paper size that is not indicated on the paper size dial, set the dial to " ". If this is the case, set the paper size using the control panel.
Guide to Names and Functions of Components 8. Optional interface board slot Optional interface boards can be inserted. Insert an optional wireless LAN interface board or IEEE 1284 interface board. 9. USB port B Use a USB cable to connect the printer to a computer. 10. Ethernet port Use a network interface cable to connect the printer to a network. Interior 1 2 3 4 5 6 7 9 8 10 CSJ230 1. Toner Loads from the printer rear, in the order of black (K), cyan (C), magenta (M), and yellow (Y).
1. Getting Started 5. Intermediate transfer unit If the following message appears on the control panel, replace the intermediate transfer unit: • "Replacemnt Requird:IntTrans" 6. Waste toner bottle Collects toner that is wasted during printing. If a message prompting you to replace it appears on the display, replace the waste toner bottle. • " Waste Toner Bottle full" 7.
Guide to Names and Functions of Components Guide to functions of the printer's internal options 1 4 3 2 CSJ312 1. SD memory card options • Camera direct print card Allows you to directly print images taken with a PictBridge-compatible digital camera. • VM card With this card, you can install embedded software applications. • NetWare card This card is needed when using a NetWare server. To attach this option, see "Installing SD Card Options", Operating Instructions. 2.
1. Getting Started • If you want to use two or more SD cards that can be inserted in the same slot, contact your sales or service representative. Guide to the Names and Functions of the Printer's Control Panel This illustration shows the control panel of the printer. 1 2 7 8 3 9 10 4 5 6 11 12 13 CSJ221 1. [Job Reset] key When the printer is online, press this key to cancel an ongoing print job. 2.
Guide to Names and Functions of Components 7. [Suspend/Resume] key Press this to suspend the print job currently being processed. The indicator remains lit as long as the job is suspended. To resume the job, press this key again. Resumption of a suspended job will occur automatically when the time specified in [Auto Reset Timer] elapses (default: 60 seconds). For details about the [Auto Reset Timer] setting, see "Making Printer Settings Using the Control Panel", Operating Instructions. 8.
1. Getting Started Turning On/Off the Power This section describes how to turn on/off the printer. Turing On the Power 1. Make sure the power cord is firmly plugged into the wall outlet. 2. Push the main power switch. CSJ313 The power indicator turns on. • The printer may make a noise while initializing. This noise does not indicate a malfunction. Turning Off the Power • When disconnecting the power cord from the wall outlet, always pull the plug, not the cord.
Turning On/Off the Power 1. Push the main power switch. CSJ313 The main power is turned off automatically when the shutdown process is complete. If the shutdown display does not disappear, contact your service representative. Saving Energy This printer has the following energy saving functions. Energy Saver mode (Fusing Unit Off Mode) If you do not use the printer for a certain period after an operation, the display will turn off and the printer goes into Energy Saver mode.
1. Getting Started Power Off with ECO Night Sensor The printer detects the low ambient light level and turning off the power at night automatically. For details about setting [ECO Night Sensor], see "System", Operating Instructions.
Displaying the Printer Configuration Screens Displaying the Printer Configuration Screens This section describes how to display the configuration screen of the printer. Displaying the Printer Configuration Screens Using the Control Panel This section explains how to access the configuration screens. The configuration screens allow you to change or set defaults. • If Administrator Authentication Management is specified, contact your administrator. 1. Press the [Menu] key. CSJ318 2.
1. Getting Started In the guest mode, the printer status, settings, and print job status can be viewed, but the printer settings cannot be changed. Administrator mode This mode requires an administrator login to enter. In the administrator mode, you can configure various printer settings. • When entering an IPv4 address, do not begin segments with zeros. For example: If the address is "192.168.001.010", you must enter it as "192.168.1.10". 1. Start your Web browser. 2.
2. Loading Paper This chapter describes available trays for each paper size and type, and explains how to load paper in paper trays. Paper Specifications To achieve the print results you expect, it is important to select an appropriate input tray according to the size, type, and weight of the paper you want to use for printing. You also need to specify the paper size and type properly using the control panel or Web Image Monitor, and/or the paper size dial on the tray. Paper Loading Procedure 1.
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Paper Specifications Bypass tray Paper size Tray 1 Tray 2–4 81/2 × 11 8.5" × 11" A 81/4 × 14 8.25" × 14" A C - 81/4 × 13 8.25" × 13" A B C 8 × 13 8" × 13" A 8 × 10 8" × 10" A C - 71/4 × 101/2 7.25" × 10.5" A B C 71/4 × 101/2 7.25" × 10.5" A C 51/2 × 81/2 5.5" × 8.5" A C 51/2 × 81/2 5.5" × 8.5" A - 41/8 × 91/2 4.125" × 9.5" A C - 37/8 × 71/2 3.875" × 7.5" A C - 11 × 15 11" × 15" A C - 10 × 14 10" × 14" A C - 81/2 × 12 8.
2. Loading Paper Imperial sizes Tray Horizontal size Vertical size Bypass tray 2.52” to 11.69” 5.00” to 49.60” Tray 1* 3.55” to 11.69” 5.83” to 17.00” Tray 2 - 4 5.50” to 11.69” 7.17” to 17.00” * You cannot load paper which is 279.4 mm (11.0 inches) or wider and longer than 420 mm (16.6 inches) into Tray 1. Paper Type Specifications The following table show the paper types that can be loaded in each tray.
Paper Specifications Paper type Paper weight No. Bypass tray Tray 1 Letterhead Paper 1 to 7*1 A Preprinted Paper 1 to 7*1 A Bond Paper 1 to 7*1 A Cardstock Paper 1 to 7*1 A Label Paper 1 to 7*1 A Glossy Paper -*2 A Envelope 5, 6 Coated Paper A 5 to 7*1 Tray 2–4 A Paper weight No. Paper weight 1 56–65 g/m2 (15–18 lb. BOND) 2 66–74 g/m2 (18–20 lb. BOND) 3 75–90 g/m2 (20–24 lb. BOND) 4 91–128 g/m2(24–34 lb. BOND) 5 129–163 g/m2(34 lb. BOND–90 lb.
2. Loading Paper Paper Precautions • Do not attempt to print on stapled sheets, aluminum foil, carbon paper, or any kind of conductive paper. Doing so risks fire. Precautions • To prevent multiple sheets from being fed at once, fan the paper before loading it. • If you load paper when only a few sheets of paper remain in the tray, multiple sheet feeding may occur. Remove any remaining paper, stack them with the new sheets of paper, and then fan the entire stack before loading it into the tray.
Paper Precautions • Once opened, store paper in plastic bags. Print Area The following shows the recommended print area for paper printed with this printer. 2 4 4 3 1 3 CEC244 1. Print area 2. Feed direction 3. 4.2 mm (0.2 inches) 4. 4.2 mm (0.2 inches) • The print area may vary depending on the paper size, printer language and printer driver settings. • Depending on the printer driver settings, you may be able to print outside the recommended print area.
2. Loading Paper Loading Paper into Paper Trays In the following example procedure, paper is loaded into Tray 1. • When loading paper, take care not to trap or injure your fingers. • For details about trays that can be loaded for each paper size and type, see p.23 "Paper Specifications". • Be sure to select the correct paper size and feed direction using the paper size dial on the tray. Otherwise, the printer might be damaged, or printing problems might occur.
Loading Paper into Paper Trays CSJ252 2. Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the printer. CSH054 Place the tray on a flat surface. 3. Pinch the clip on the side paper guide and slide it to match the paper size.
2. Loading Paper 4. Pinch the end guide and slide it inward to match the standard size. CSJ253 5. When loading paper into Trays 2 to 4, slide the two switches at the bottom of the tray according to the thickness of the paper. CSJ168 If the paper is 164 g/m2 (44 lb.) or thicker, slide both switches into the rear (thick) position. If the paper is lighter than 163 g/m2 (43 lb.), slide both switches into the forward (thin) position. 6. Fan the paper before loading it in the tray. CBK254 7.
Loading Paper into Paper Trays CSJ121 8. Adjust the paper guides to close any gaps. Do not move paper loaded in the tray more than a few millimeters. Moving the loaded paper excessively can cause damage to paper edges on the openings of the tray's lifting plate, resulting in sheets being folded or becoming jammed. 9. Lift the front side of the tray, and then slide it into the printer carefully until it stops. CSJ310 To avoid paper jams, make sure the tray is securely inserted.
2. Loading Paper Extending Tray 1 When loading paper larger than A4 or 81/2 × 11 into Tray 1, extend the tray and attach the paper tray cover. 1. Pull the tray out of the printer. For details, see steps 1 and 2 on p.30 "Loading Paper into Paper Trays". 2. Slide the catches inwards to unlock the tray, and then slide the tray until it stops. 1 2 1 2 CSJ122 3. Return the catches to their original positions.
Loading Paper into Paper Trays 4. After inserting the tray into the printer, attach the paper tray cover. Lift the rear cover, hold it horizontally, and then attach the paper tray cover by pushing the protrusions on both sides of the cover into the holes on the printer. CSJ232 • When loading A4 , 81/2 × 11 , or smaller paper, do not extend the tray. Otherwise, a paper jam may occur.
2. Loading Paper Loading Paper into the Bypass Tray • For details about trays that can be loaded for each paper size and type, see p.23 "Paper Specifications". • Make sure the paper stack does not exceed the upper limit mark. Excessive stacking can cause paper jams. • Do not mix different types of paper. • After loading paper, specify the paper size and type using the control panel. When printing a document, specify the same paper size and type in the printer driver as specified on the printer.
Loading Paper into the Bypass Tray 2. Slide both sides of the paper guide outward, and then load paper print side down until it stops. 1 2 1 CSJ126 3. Adjust both sides of the paper guide to match the paper width. CSJ127 • When using the bypass tray, it is recommended that you set the paper direction to . • Before loading Postcard or 148 × 200 mm paper, straighten any curls within 2 mm (0.1 inch) upward and 0 mm (0 inches) downward on the tray.
2. Loading Paper Loading Orientation-Fixed Paper or Two-Sided Paper Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or copied paper) might not print correctly, depending on how the paper is placed. Settings using the control panel Specify [Auto Detect] or [On (Always)] for [Letterhead Setting] in [Machine Modes] under [Print Settings], and then place the paper as shown below.
Loading Orientation-Fixed Paper or Two-Sided Paper • To print on letterhead paper when [Letterhead Setting] is set to [Auto Detect], you must specify [Letterhead] for the paper type in the printer driver's settings. • If a print job is changed partway through printing from one-sided to two-sided printing, one-sided output after the first copy may be printed facing a different direction.
2. Loading Paper Loading Envelopes This section gives you various details about and recommendations concerning envelopes. Specifications of Envelopes • Do not use window envelopes. • Envelopes, especially those with glue on their flaps, may stick together. Fan the envelopes to separate them before loading. If the envelopes still stick together, load them one by one. For the envelope types that can be used with this printer, see p.23 "Paper Specifications".
Loading Envelopes Orientation Paper tray 1 Bypass tray Envelopes • Flaps: open • Flaps: open • Bottom side of envelopes: toward the front of the printer • Side to be printed: face up • Bottom side of envelopes: toward the back of the printer • Side to be printed: face down When loading envelopes, use both the control panel and the printer driver to select "Envelope" for the paper type and specify the thickness of the envelopes.
2. Loading Paper • Certain types of envelopes might be output creased, dirtied, or misprinted. If you are printing a solid color on an envelope, lines may appear where the overlapped edges of the envelope make it thicker. Printing on Envelopes with Windows (PCL 6/PostScript 3) 1. After creating a document, open the [Printing Preferences] dialog box in the document's native application. 2. Click the [Detailed Settings] tab. 3.
Loading Envelopes 2. Click the [Paper] tab, and then configure the following settings: • Input Tray: Select the paper tray where the envelopes are loaded. • Document Size: Select the envelope size. • Type: Select [Envelope]. Change any other print settings as necessary. For details, see the printer driver Help. 3. Click [OK]. 4. Start printing from the application's [Print] dialog box. • Configure the paper settings appropriately using both the printer driver and the control panel.
2. Loading Paper 6. Switch the "Feature Sets:" menu to configure the following settings: • Paper Type: Select [Envelope]. 7. Change any other print settings as necessary. 8. Start printing from the application's [Print] dialog box. • Configure the paper settings appropriately using both the printer driver and the control panel. For details about settings using the control panel, see "Configuring Envelope Settings Using the Control Panel", Operating Instructions.
3. Troubleshooting This chapter provides solutions to common problems and it also explains how to correct unwanted print results. When a Panel Tone Beeps The following table describes various beep patterns that the printer produces to alert users about printer conditions and the meaning of each beep pattern. Beep pattern Meaning Causes Single short beep Panel/screen input accepted. A control panel key was pressed. Two long beeps Printer has warmed up.
3. Troubleshooting When You Have Problems Operating the Printer This section describes common problems and messages. If other messages appear, follow the instructions displayed. Problem Causes The display is off. The printer is in Sleep Mode. Press any key to recover to the normal mode. "Please wait." appears. This message appears when the printer is warming up. Wait until the message disappears. Do not turn off the main power switch while the message is displayed. "Please wait." appears.
When You Have Problems Operating the Printer Problem Causes Print images are printed on the reverse side of the paper. You may have loaded the paper incorrectly. Misfeeds occur frequently. The tray's side or end fences may not be set properly. Solutions • Load paper into the paper tray with the print side up. • Load paper into the bypass tray with the print side down. • Remove misfed paper. For details about removing jammed paper, see p.80 "Removing Jammed Paper".
3. Troubleshooting When the Color Registration Shifts After moving the printer, printing on thick paper, or printing repeatedly for some time, color degradation may occur. By performing automatic color adjustment, you can restore optimum print quality. Press the [Menu] key, and then select the setting items using the [ ] or [ ] key. 1. Select [Maintenance] Press [OK] 2. Select [Quality Maintenance] 3. Select [Color Registration] 4. Select [Auto Adjust] Press [OK] Press [OK] Press [OK] 5.
When the Printed Color Changes When the Printed Color Changes Color gradation during color printing can change slightly, depending on a number of factors. If you print the same file repeatedly or toner was recently replaced, changes may occur in color tones. In such cases, you can obtain optimal print results by correcting the color gradation. Two methods are available for color gradation correction: automatic correction and manual correction by printing a gradation correction sheet.
3. Troubleshooting 3. Select [Color Calibration] Press [OK] 4. Select [Adjust Auto Density] Press [OK] A confirmation message appears. Press [OK] to adjust Auto Density. A confirmation message appears when complete. Press [Exit]. The display returns to the [Color Calibration] screen. 5. Select [Print Test Pattern 1] Press [OK] 6. Press [Print] 7. Compare the colors printed on gradation correction sheet 1 with the colors you want to reproduce.
When the Printed Color Changes BFL359S 1. K (black) correction value Used to adjust the color printed when only black toner is used. The currently set correction value is printed in red. 2. M (magenta) correction value Used to adjust the color printed when only magenta toner is used. The currently set correction value is printed in red. 3. C (cyan)/Y (yellow) correction value Used to correct the colors printed when cyan and yellow are used.
3. Troubleshooting When the Printing Position Changes You can adjust the printing position. Normally you do not need to update the printing position. However, updating is useful in some cases when the optional paper feed unit is installed. "Horizontal" means perpendicular to the feed direction. "Vertical" means it's parallel to the paper feed direction. Press the [Menu] key, and then select the setting items using the [ ] or [ ] key. 1. Select [Maintenance] Press [OK] 2. Select [Quality Maintenance] 3.
When the Printing Position Changes CQT692 : Print Area : Paper Feed Direction 11. Print the test sheet to confirm the adjustment result.
3. Troubleshooting If USB Connection Fails Problem 54 Causes Solutions The printer is not automatically recognized. The USB cable is not connected properly. Disconnect the USB cable, and then turn off the main power switch. Turn on the main power switch again. When the printer has fully booted up, reconnect the USB cable. Windows has already configured the USB settings. Check whether the computer has identified the printer as an unsupported device.
When Messages Are Displayed When Messages Are Displayed This section describes the principal messages that appear on the display panel, error logs or reports. If other messages appear, follow their instructions. Status Messages Updating Certificate... The printer is updating the @Remote certificate. Turn the power off and then back on. Calibrating... The printer is calibrating the color. Wait a while. Energy Saver Mode The printer is in Energy Saver mode. Press any key to recover to the normal mode.
3. Troubleshooting Resetting Job... The printer is resetting the print job. Wait a while. Setting change... The printer is applying the changes made to its settings. Wait a while. Waiting for print data... The printer is waiting for the next data to print. Wait a while. • Before turning the main power switch off, see p.18 "Turning On/Off the Power". Alert Messages (Displayed on the Control Panel) (A) Open Front Cover and remove the paper.
When Messages Are Displayed Add Toner: (Color) The toner has run out. Replace the toner cartridge. For details, see "Adding Toner", Operating Instructions. Out of toner The color toner has run out. Replace the toner cartridge. For details, see "Adding Toner", Operating Instructions. Waste Toner almost full The waste toner bottle is almost full. Contact your sales or service representative to obtain a new waste toner bottle. Waste Toner Bottle full Replace the waste toner bottle.
3. Troubleshooting Connect failed:WirelessCard Turn power off, check card. Check that a wireless LAN board is installed. Check that it is a supported board. If it is, check that it is installed correctly. Install the correct board properly. For details, see "Installing the Wireless LAN interface board", Operating Instructions. Cover Open. Please close the indicated cover. Close the cover indicated on the control panel.
When Messages Are Displayed Load paper in (tray name) or [Cancel] to FormFeed. There is no paper in the specified tray. Load the specified paper in the tray, press [JobReset] to reset the job. Option RAM Error The printer cannot detect an optional SDRAM module. It may be incorrectly installed. Check that it is installed properly. For details about installing the unit, see "Installing the SDRAM module", Operating Instructions. Output tray is full. The output trays are full. Remove the paper.
3. Troubleshooting Replacmnt Requird:PCU:Black You need to replace the black drum unit. For details, see "Replacing Other Consumables", Operating Instructions. Replacmnt Requird:PCU:Color You need to replace the color drum unit. For details, see "Replacing Other Consumables", Operating Instructions. Replcmnt Rqrd Soon:IntTrans You will need to replace the intermediate transfer unit soon. Contact your sales or service representative to obtain a new unit.
When Messages Are Displayed Set the Drum Unit correctly. The drum unit may not be installed correctly. Turn the printer off and re-install the drum unit. Using a dry cloth, carefully wipe the interface area on the drum unit. If the message is still displayed after re-installation and cleaning the interface area, contact your sales or service representative. For details, see "Replacing Other Consumables", Operating Instructions for drum unit installation. Set the Toner Cartridge correctly.
3. Troubleshooting • The contents of errors may be printed on the Configuration Page. Check the Configuration Page in conjunction with the error log. For details about how to print the Configuration Page, see "Test Printing", Operating Instructions. Alert Messages (Printed on Error Logs and Reports) This section describes the likely causes of and possible solutions for the error messages that are printed on the error logs or reports. 84: Error There is no work area available for image processing.
When Messages Are Displayed Classification Code Error The classification code is not specified with the printer driver. For details about how to specify classification code settings, see "Specifying the classification code for a print job", Operating Instructions. Collate cancelled. Collate was canceled. Turn off the main power switch and then back on again. If the message appears again, contact your service representative. Collate: Page max. The amount of free memory is insufficient to perform collating.
3. Troubleshooting File System Full. The PDF file does not print out because the capacity of the file system is full. Delete all unnecessary files from the hard disk, or decrease the file size sent to the printer. Function use denied. The print job was cancelled because of one of the following: • The user does not have privileges to print. • No privileges to print are assigned to the entered user name or user code, or • A wrong password was specified for the user name.
When Messages Are Displayed Memory Retrieval Error. A memory allocation error occurred. Turn off the main power switch and then back on again. If the message appears again, replace the SDRAM. For details about replacing the SDRAM, "Installing the SDRAM module", Operating Instructions. No response from server. A timeout occurred while connecting to the server for LDAP Authentication or Windows Authentication. Check the status of the server.
3. Troubleshooting Checking the Error Log If files could not be stored due to printing errors, identify the cause of the errors by checking the error log on the control panel. • The most recent 30 errors are stored in the error log. If a new error is added when there are 30 errors already stored, the oldest error is deleted. However, if the oldest error is a Sample Print, Locked Print, Hold Print, or Stored Print error, it is not deleted.
When You Cannot Print When You Cannot Print Is the power on? Confirm that the cable is securely plugged into both the power outlet and the printer. Turn on the power. Does the Alert indicator stay red? If so, check the error message on the display and take the required action. For details, see p.55 "When Messages Are Displayed". Is paper loaded? Load paper into the paper tray or onto the bypass tray. For details, see p.23 "Loading Paper".
3. Troubleshooting Check the signal status in the [Wireless LAN] menu on the control panel. If the signal is poor, either move to a location where it is good, or remove obstructions. Is the printer installed in a location where radio waves might interfere? If the printer is using wireless LAN (IEEE802.
Other Printing Problems Other Printing Problems This section describes the likely causes of and possible solutions for problems that can occur when printing from a computer. When You Cannot Print Properly Toner smears appear on the print side of the page. • The paper setting may not be correct. For example, you are using thick paper but the setting for thick paper might not be set. • Check the paper settings. • Check the printer driver's paper settings. See the printer driver Help.
3. Troubleshooting Color shift occurs. • If the colors are different from what you expect, perform [Color Registration]. For details, see p.48 "When the Color Registration Shifts". Speckling occurs in areas of solid black print. • Select [CMY + K] for [Gray Reproduction:] in the printer driver's dialog box. For details, see the printer driver Help. White streaks or color streaks appear. • Toner is almost depleted. When the "Toner is almost empty.
Other Printing Problems • Adjust the end guide and both side paper guides to match the paper size. See p.30 "Loading Paper into Paper Trays". White/Black lines appear. CEC224 • Clean the LED head. For details, see "Cleaning the LED Heads", Operating Instructions. • The intermediate transfer unit is dirty. Follow the procedure below to clean the unit: 1. Press the [Menu] key. 2. Select [Maintenance] Press [OK] 3. Select [Quality Maintenance] 4.
3. Troubleshooting • The fusing unit is deteriorated or damaged. Replace the unit. For details, see "Replacing Other Consumables", Operating Instructions. When printing on plain paper, white dots are obvious. • The registration roller or the paper tray is dirty. Clean the registration roller or the paper tray. For details, see "Maintaining Your Printer", Operating Instructions. Partial dropouts of printed images occur.
Other Printing Problems The Printed Image Is Different from the Image on the Computer The printed image is different from the image on the computer's display. • When you use some functions, such as enlargement or reduction, the layout of the image might be different from that displayed on the computer display. Images are cut off, or excess pages are printed. • If you are using paper smaller than the paper size selected in the application, use the same size paper as that selected in the application.
3. Troubleshooting using PDF Direct Print and Letter size paper is loaded in the paper tray, or vice versa, the file will be printed out. The color of the printout is different from the color on the computer's display. • The colors created using color toner are different from the ones displayed on the display. • If you select [On] for [Economy Color:] on the [Print Quality] menu in the printer driver's dialog box, the color gradation may appear differently. For details, see the printer driver Help.
Other Printing Problems • Toner cartridge is almost depleted. When the "Toner is almost empty." message appears on the display panel, or the toner indicator on the initial screen seems empty, replace the toner cartridge of the displayed color. For details, see "Adding Toner", Operating Instructions. • Condensation may have collected. If there were sudden changes in temperature or humidity, restart the printer when it is acclimatized.
3. Troubleshooting • If "Waiting for print data..." appears on the display, the printer is now warming up. Wait for a while. • The printer is adjusting the color registration. Wait for a while. Attached options are not detected in the printer properties. • The computer and printer are not in bidirectional communication. You must configure attached options in the printer properties. For details, see the printer driver Help. If the problem cannot be solved, contact your sales or service representative.
Other Printing Problems • Access the printer using a Web browser, log in as an Administrator on Web Image Monitor, and then confirm the following settings in [Auto Email Notification]: • Device Email Address • Groups to Notify • Select Groups/Items to Notify For details about the settings, see Web Image Monitor Help. • Access the printer using a Web browser, log in as an Administrator on the Web Image Monitor, and then confirm the settings of the SMTP server in [E-mail].
3. Troubleshooting • If the printer is still not operating satisfactorily, contact your sales or service representative. Contact the store where the printer was purchased for information about the location of sales or service representatives.
When PictBridge Printing Does Not Work When PictBridge Printing Does Not Work Problem PictBridge is not available. Causes There is a problem with the USB connection or the PictBridge settings. Solutions Use the following procedure to check the connection and settings: 1. Disconnect, and then reconnect the USB cable. 2. Check that the PictBridge settings are enabled. 3. Disconnect the USB cable, and then turn off the printer. Turn the printer back on.
3. Troubleshooting Removing Jammed Paper An error message appears if a paper misfeed occurs. The error message gives the location of the misfeed. Check the location and remove the paper. • The inside of the machine could be very hot. Do not touch the parts with a label indicating the "hot surface." Otherwise, an injury might occur. • Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper. Not doing so could result in burns.
Removing Jammed Paper Misfeed Tray 1 1. Pull the front cover open lever, and then open the front cover with both hands carefully. 1 2 CSJ128 2. Carefully pull the jammed paper upward and out. CSJ129 3. If you cannot see the jammed paper inside the printer, close the front cover to the position just before it is locked as shown in the illustration below.
3. Troubleshooting 4. Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the printer. CSJ131 5. Pull out the jammed paper carefully. CSJ132 6. Lift the front side of the tray, and then slide it into the printer carefully until it stops.
Removing Jammed Paper 7. Close the front cover with both hands carefully. CSJ134 • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error is cleared. Misfeed Bypass Tray 1. Remove paper loaded in the bypass tray. CSJ135 2. Pull out the jammed paper carefully.
3. Troubleshooting 3. Close the bypass tray. CSJ322 4. Pull the front cover open lever, and then open the front cover with both hands carefully. 1 2 CSJ128 5. Pull out the jammed paper carefully.
Removing Jammed Paper 6. Close the front cover with both hands carefully. CSJ134 • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error is cleared. Paper Misfeed Message (B) The " (B) Open Front Cover and remove the paper." error message appears when a paper misfeed occurs in the internal paper feed path. • The inside of this printer becomes very hot.
3. Troubleshooting 2. Pull out the jammed paper carefully. CSJ139 3. Close the front cover with both hands carefully. CSJ134 • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error has cleared. Paper Misfeed Message (C) The " (C) Open Front Cover and remove the paper." error message appears when a paper misfeed occurs in the internal paper feed path. • The inside of this printer becomes very hot.
Removing Jammed Paper 1. Pull the front cover open lever, and then open the front cover with both hands carefully. 1 2 CSJ128 2. Pull out the jammed paper carefully. CSJ141 3. If the paper is jammed in the upper side of the fusing unit, pull it upward.
3. Troubleshooting 4. If you cannot see the jammed paper, pull the tabs on the fusing unit to open the cover, and then check if the paper is jammed. CSH015 5. If you can see the jammed paper in the output tray, keep the front cover opened and remove the paper. CSJ143 6. Close the front cover with both hands carefully. CSJ134 • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error has cleared.
Removing Jammed Paper Paper Misfeed Message (Y) The following messages are displayed according to the tray where the paper is jammed: • " (Y1) Open the part as shown and remove paper.": Tray 2 • " (Y2) Open the part as shown and remove paper.": Tray 3 • " (Y3) Open the part as shown and remove paper.": Tray 4 The procedure for removing jammed paper is the same for all trays. In the following procedure, a paper jam that occurs in Tray 2 (with the (Y1) message displayed) is explained as an example. 1.
3. Troubleshooting 3. If you cannot see the jammed paper or remove it, lift the front side of the tray, and then pull it out of the printer. CSJ146 4. Pull out the jammed paper carefully. CSJ147 If the paper is jammed in multiple trays, pull out all trays in which it is caught, and then remove the paper.
Removing Jammed Paper CSJ265 5. Hold the tray with both hands, slide it along the rails of the paper feed unit, and then push it straight in. CSJ269 Paper Misfeed Message (Z) The " (Z) Open Front Cover and remove the paper." error message appears when a paper misfeed occurs inside the paper transfer unit. 1. Pull the front cover open lever, and then open the front cover with both hands carefully.
3. Troubleshooting 2. Carefully remove jammed paper under the paper transfer unit. CSJ148 3.
Removing Jammed Paper 4. If paper is jammed in the upper side of the transfer unit, pull it upward. CSJ140 5. Close the front cover with both hands carefully. CSJ134 • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error has cleared.
3. Troubleshooting Trademarks Adobe, Acrobat, PostScript, and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Macintosh and Mac OS are trademarks of Apple Inc., registered in the United States and other countries. Microsoft®, Windows® Windows Server®, and Windows Vista® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Trademarks Microsoft® Windows Server® 2003 R2 Enterprise Edition • The product names of Windows Server 2008 are as follows: Microsoft® Windows Server® 2008 Standard Microsoft® Windows Server® 2008 Enterprise • The product names of Windows Server 2008 R2 are as follows: Microsoft® Windows Server® 2008 R2 Standard Microsoft® Windows Server® 2008 R2 Enterprise Other product names used herein are for identification purposes only and might be trademarks of their respective companies.
MEMO 96 EN GB EN US M109-8604
© 2012
EN GB EN US M109-8604
