User`s guide

C - 1
C
C
Troubleshooting
Error messages
As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the problem and displays an error message. The most common error messages are shown below.
Troubleshooting and routine
maintenance
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION
BT Call Sign On The machine is set BT Call Sign
to On. You cannot change the Receive
Mode from Manual to another mode.
Set BT Call Sign to Off.
See BT Call Sign on page 7-6.
Calibrate
Calibration
Failed
The toner is getting low. Check that the toner cartridges are not low and try
again.
Check Tray#1
Check Tray#2
The indicated tray is not completely
closed.
Close the indicated tray properly.
Comm.Error Poor phone line quality caused a
communication error.
Try sending the fax again or try connecting the
machine to another telephone line. If the problem
continues, call the telephone company and ask them
to check your phone line.
Connection Fail You tried to poll a fax machine that is
not in Polled Waiting mode.
Check the other fax machine’s polling setup.
Cover Open
Close the back
cover(3)
The back cover is not completely
closed.
Close the back cover of the machine.
Cover Open
Close the front
cover(2)
The front cover is not completely
closed.
Close the front cover of the machine.
Cover Open
Close the inside
cover(1)
The inside cover is not completely
closed.
Close the inside cover of the machine.
Data Remaining Print data is left in the machine’s
memory.
Re-start printing from your computer.
Print data is left in the machine’s
memory. The interface cable was
unplugged while the computer was
sending the data to the machine.
Press Job Cancel. The machine will cancel the job
and clear it from the memory. Try to print again.
Disconnected The other person or other person’s fax
machine stopped the call.
Try to send or receive again.
Document Jam The document was not inserted or fed
properly, or the document scanned
from the ADF was too long.
See Document jams on page C-5.
See Using the ADF (automatic document feeder) on
page 2-10.
Near Waste Toner The waste toner pack is nearly full. Replace the waste toner pack. (See Replacing the
waste toner pack on page C-32.)