User`s guide

Chapter C
C - 10
If you are having difficulty with your machine
If you think there is a problem with the way your faxes look, make a copy first. If the copy looks
good, the problem is probably not your machine. Check the chart below and follow the
troubleshooting tips.
DIFFICULTY SUGGESTIONS
Printing or Receiving Faxes
• Condensed print
• Horizontal streaks
• Top and bottom sentences are
cut off
• Missing lines
Usually this is caused by a poor telephone connection. If your copy looks good,
you probably had a bad connection, with static or interference on the telephone
line. Ask other party to send the fax again.
Poor print quality See Improving the print quality on page C-15.
Received faxes appear as split or
blank pages.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, turn on the Auto Reduction menu setting. (See Printing a reduced
incoming fax (Auto Reduction) on page 6-4.)
Phone Line or Connections
Dialling does not work. Check for a dial tone. Change Tone/Pulse setting. Check all line cord
connections. Check power cord connection. If an external phone is connected to
the machine, send a manual faxby lifting the handset of the external phone and
dialling the number. Wait to hear fax receiving tones before pressing Mono Start.
The machine does not answer
when called.
Make sure the machine is in the correct receiving mode for your setup. (See
Receive Mode on page 6-1.) Check for a dial tone. If possible, call your machine
to hear it answer. If there is still no answer, check the telephone line cord
connection. If there is no ringing when you call your machine, ask your telephone
company to check the line.