Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide January 2013 Omtool, Ltd. 6 Riverside Drive Andover, MA 01810 Phone: +1/1 978 327 5700 Toll-free in the US: +1/1 800 886 7845 Fax: +1/1 978 659 1300 Omtool Europe 25 Southampton Buildings London WC2A 1AL United Kingdom Phone: +44/0 20 3043 8580 Toll-free in the UK: +44/0 80 0011 2981 Fax: +44/0 20 3043 8581 Web: http://www.omtool.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide © 2013 by Omtool, Ltd. All rights reserved. Omtool, AccuRoute and the Company logo are trademarks of the Company. Trade names and trademarks of other companies appearing in this document are the property of their respective owners. Omtool product documentation is provided as part of the licensed product. As such, the documentation is subject to the terms outlined in the End User License Agreement.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide CON-1 Contents Contents Section 1: Introduction Ricoh Embedded Software Architecture (ESA) Device Client...................................................................................................1-1 Main components of the environment .............................................................................................................................................1-3 Installation components...
CON-2 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Contents Section 6: Optional configuration Configuring the auto reset option.....................................................................................................................................................6-1 Configuring the User PIN Identification...........................................................................................................................................
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 1-1 Section 1: Introduction Section 1: Introduction This guide contains instructions on deploying Ricoh Embedded Software Architecture (ESA) Device Client to multifunction devices in a LAN. It is written for systems administrators with detailed knowledge of the Omtool Server and the device.
1-2 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 1: Introduction In the main menu, Embedded AccuRoute for Ricoh presents the device user with several AccuRoute scanning features. The display panel shows the AccuRoute scanning features. Figure 1-1: AccuRoute scanning features on the Ricoh device running Embedded AccuRoute for Ricoh Each feature has a unique function described in the following table.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 1-3 Section 1: Introduction Table 1-1: AccuRoute scanning features in Ricoh ESA Device Client Login required Feature Description My AccuRoute The user selects My AccuRoute and logs in to the device. The device scans the document and it is distributed using the My AccuRoute preferences of the user. Yes Scan to Folder The device scans and delivers the document to the AccuRoute Server.
1-4 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 1: Introduction Installation components The Embedded AccuRoute for Ricoh setup includes multiple components that are detailed in the following table. Table 1-2: Description of installation components with locations and functions Component Setup location Function Embedded AccuRoute for Ricoh Network folder where you downloaded the setup files. The setup contains the setup.exe file.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 1-5 Section 1: Introduction Document workflows The workflow that moves a document from the device to its final destination involves the user, the Omtool Xlet, Embedded AccuRoute for Intelligent Devices (Omtool ISAPI web server extension), and the AccuRoute server. An understanding of this workflow can be helpful in troubleshooting an Embedded AccuRoute integration.
1-6 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 1: Introduction For all other scanning features, the Omtool Xlet makes requests during the scan session to authenticate users, retrieve Embedded Directives, and/or retrieve the user’s My AccuRoute settings.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 1-7 Section 1: Introduction Deployment summary To deploy Ricoh ESA Device Client: 1 Complete the installation requirements. (Section 2: Requirements) 2 Complete the installation. (Section 3: Installation) 3 Complete the required configurations such as adding the Ricoh device using the AccuRoute Server Administrator and pushing out the AccuRoute buttons to the device.
1-8 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 1: Introduction Customizing Ricoh ESA Device Client Ricoh ESA Device Client can be customized to: Run a unique configuration on each device or groups of devices. Use custom options for the Fax feature, such as cover pages, additional recipients, default sender name, default subject, delivery confirmation settings, etc. Override native settings on the device.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 2-1 Section 2: Requirements Section 2: Requirements This section includes: Supported devices (2-1) Server requirements (2-4) Installation requirements (2-4) Deployment requirements (2-4) Supported devices Omtool qualified Ricoh ESA Device Client with the Ricoh Aficio 2051. Ricoh Corporation certified the following devices with the SDK/J platform versions listed in the table below.
2-2 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 2: Requirements Table 2-1: List of Ricoh devices and the minimum SDK/J platform versions supported by Ricoh as well as SDK/J platform versions included in the Ricoh ESA Device Client kit. Minimum SDK/J platform version supported SDK/J platform version included in the Ricoh ESA Device Client kit 5.0x 5.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 2-3 Section 2: Requirements Table 2-1: List of Ricoh devices and the minimum SDK/J platform versions supported by Ricoh as well as SDK/J platform versions included in the Ricoh ESA Device Client kit. Minimum SDK/J platform version supported SDK/J platform version included in the Ricoh ESA Device Client kit 2.x 2.
2-4 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 2: Requirements Server requirements Ricoh ESA Device Client requires: AccuRoute server running AccuRoute v3.01(must be fax-enabled to support fax-based features) AccuRoute v3.01 Patch Roll up 1 Installation requirements The installation requires: Unique e-mail address for the Public Distributions feature.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 3-1 Section 3: Installation Section 3: Installation This section includes: Downloading Ricoh Embedded Software Architecture (ESA) Device Client Update (3-1) Installing Ricoh Embedded Software Architecture (ESA) Device Client Update (3-2) Installing Ricoh ESA Device Client v1.
3-2 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 3: Installation Installing Ricoh Embedded Software Architecture (ESA) Device Client Update 1 Log on to the system running the AccuRoute server using an account that belongs to the Administrators group. 2 Navigate to the folder where you saved the module and run omARSRicoh1.4.exe The InstallShield wizard opens the Ricoh Update page prompting you to extract and install the files.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 3-3 Section 3: Installation 4 Click Next. The End-User License Agreement page opens. 5 Read the agreement and if you agree to the terms, check the box beside I have read and accept the license terms option. Click Next. The Detect Components page lists the components that will be updated. 6 Click Next to apply the update. When complete, you will see the Installation Completed message.
3-4 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 3: Installation Installing Ricoh ESA Device Client v1.4 1 Logon to the system running the AccuRoute Server using an account that belongs to the local Administrators group. 2 Navigate to the folder: C:\Program Files\omtool\Omtool Server\Clients\Ricoh 3 Run setup.exe. The InstallShield wizard configures your system for installation and shows the Welcome message. 4 Click Next.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 3-5 Section 3: Installation If you choose PIN with Password, the device displays the PIN and the Password text boxes. Device users have to enter a PIN and the corresponding password as defined in Active Directory. If you choose Login with Password, the device displays text boxes for a username and password as defined in the Active Directory.
3-6 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 3: Installation 13 Click Next. The Ready to Install the Program page opens. 14 Click Install to begin installation. The setup installs Ricoh Embedded Software Architecture (ESA) Device Client. When installation is complete, the InstallShield Wizard shows a message indicating that the installation is complete. 15 Click Finish to close the wizard. 16 Continue to Section 4: Required configuration.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 3-7 Section 3: Installation Installing Ricoh ESA Device Client on a remote system 1 Logon to the system where you want to install Ricoh ESA Device Client using an account that belongs to the local Administrators group. Note 2 The system must be running Windows 2008, 2003 64 bit and must have Embedded AccuRoute for Intelligent Devices (Omtool ISAPI Web Server Extension) installed.
3-8 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 3: Installation Required DCOM permissions on the AccuRoute Server When you install Ricoh ESA Device Client on a remote system, you must configure the following DCOM permissions on the AccuRoute Server. Without this configuration, the AccuRoute Server cannot communicate with the remote clients.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 4-1 Section 4: Required configuration Section 4: Required configuration This section includes: Configuring IIS to run 32-bit applications (4-1) Modifying the DeviceLoader.xml (4-1) Installing Ricoh ESA Device Client on the device (4-2) Configuring IIS to run 32-bit applications 1 Open a command prompt, and enter: cscript.exe C:\InetPub\adminscripts\adsutil.
4-2 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 4: Required configuration 3 Under the Model node add the appropriate information for Ricohmodel and GroupnumberX into a new Model type as follows: GroupnumberX For example: For a list of supported devices, see the Supported devices (2-1) section. 4 Save your changes and close the file.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 4-3 Section 4: Required configuration The Properties for the device page opens. 5 In the Name text box, enter a name for the device. 6 Optionally, in the Description text box, enter a description of the device. 7 In the Network Address text box, enter the IP address of the Ricoh device. 8 Verify the Group is listed as Default. © 2013 by Omtool, Ltd. All rights reserved.
4-4 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 4: Required configuration 9 Click the Device Configuration tab. 10 In the Device Admin Password text box, enter the device administrator password. If no password is set for the administrator, leave it empty. Note In the Source Path text box, the physical path to the location where Ricoh ESA Device Client is installed is listed. 11 Click OK to add the device.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 4-5 Section 4: Required configuration 4 In the details pane, select the device on which you want to install Ricoh ESA Device Client. 5 Right click and select Install from the drop down options. The AccuRoute buttons and configurations are now pushed out to the device. When installation is complete, walk up to the device and verify that the AccuRoute buttons are visible on the screen.
4-6 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 4: Required configuration © 2013 by Omtool, Ltd. All rights reserved. Omtool, AccuRoute and the Company logo are trademarks of the Company. Trade names and trademarks of other companies appearing in this document are the property of their respective owners.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 5-1 Section 5: Required configuration on the server Section 5: Required configuration on the server This section includes: Creating a rule for Scan to Folder feature (5-1) When a message arrives on the AccuRoute server, the Dispatch component applies rules to the message. The rules determine how the server processes the message.
5-2 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 5: Required configuration on the server To create a rule for scans using Scan to Folder: 1 Click Start > All Programs > Omtool > AccuRoute Server > AccuRoute Server Administrator. 2 In the console tree, expand the AccuRoute Server Administrator. 3 Expand Rules, right-click Outbound and select New > Rule. The Create New Rule wizard appears.
Ricoh Embedded Software Architecture (ESA) Device Client v1.
6-2 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 6: Optional configuration Configuring the User PIN Identification You must configure the Configuration.Ricoh.xml using the instructions below before device users can use the User PIN Identification feature. To configure the user PIN identification: 1 Navigate to: C:\Program Files\omtool\Omtool Server\WebAPI\OmtoolWebAPI\Scripts\ 2 Open Configuration.Ricoh.xml for editing.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 6-3 Section 6: Optional configuration Configuring User PIN with password By default, the PIN authentication is validated against the employeeID in Active Directory. To configure validation against any other Active Directory field other than employeeID, you need to configure the node as shown in the following procedure.
6-4 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 6: Optional configuration Enabling logging Device logging 1 Open a command prompt. 2 Run the following command: rsh mmesg_auto 125 Where IPAddress is the IP address of the device that you are trouble shooting. Embedded AccuRoute for Intelligent Devices (Omtool ISAPI web server extension) logging 1 Open the Registry Editor.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 6-5 Section 6: Optional configuration Modifying memory sizes of Heap, Stack and System Memory 1 Walk up to the Ricoh device and click User Tools > Counters. 2 Select Extended Feature Settings. 3 In the Extended Feature Settings Menu select Extending Feature Setting. 4 Select the Administrator Tools tab. 5 Select Heap/Stack Size Settings. A dialog open displaying heap, stack and total memory sizes.
6-6 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 6: Optional configuration Configuring nested buttons By default, Omtool feature buttons are displayed at the top level of the control panel of a device. You can, if needed, configure the top level button to be a group button under which there can be multiple buttons. For example, the top level button could be AccuRoute under which feature buttons like MyAccuRoute, Scan to Folder etc.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 6-7 Section 6: Optional configuration Configuring custom button images You can configure custom button images for dynamic retrieval via a URL. These custom button images should all be stored in the \Scripts directory in order for them to be dynamically retrieved. Note If custom images are not configured, the device displays the default AccuRoute button images.
6-8 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 6: Optional configuration 3 Add a new node under the node. 4 Enter the following code using the following example as a guideline. In this example, the DMSDocumentName prompt is being set up.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 6-9 Section 6: Optional configuration Now when a user goes to the device and scans a document using the AccuRoute feature for which the prompt was configured, a Wizard opens asking for the DMS Document Name.
6-10 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 6: Optional configuration Configuring print confirmation Note 1 Print confirmation requires that the Ricoh device supports PDF printing. Navigate to: C:\Program Files\omtool\Omtool Server\WebAPI\OmtoolWebAPI\Scripts\ 2 Open Configuration.Ricoh.xml for editing. 3 Locate the node under each AccuRoute feature.
Ricoh Embedded Software Architecture (ESA) Device Client v1.
7-2 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 7: Testing 4 Press Routing Sheet. 5 Load your document. To use the automatic document feeder, load the document into the automatic document feeder. To use the exposure glass, lift the cover, place an original on the exposure glass, close the cover. 6 Press Start on the hard keypad. © 2013 by Omtool, Ltd. All rights reserved.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 7-3 Section 7: Testing 7 The device scans the document. If the job build mode is on (ScanSourceMode is set to SADF in the configuration file or in the Settings screen), you will see the following message. Note 8 Depending on your device configuration, the screens you see after scan is complete may be different. To scan additional pages, load the pages and press Start. © 2013 by Omtool, Ltd.
7-4 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 7: Testing 9 When scanning is complete, press # on the keypad. The device initiates a routing request and shows the following message. 10 Press OK to go back to the main AccuRoute page. 11 Wait a few minutes and check the recipient address or destination to confirm delivery. If the document does not arrive at the recipient address or destination, troubleshoot the setup.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 7-5 Section 7: Testing Testing the Fax feature 1 Choose a working fax number for the test fax. 2 Assemble a test document and go to the device. The main AccuRoute screen looks like this: 3 Press Fax. The display panel shows options for the fax. © 2013 by Omtool, Ltd. All rights reserved. Omtool, AccuRoute and the Company logo are trademarks of the Company.
7-6 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 7: Testing 4 5 Enter the fax number following the instructions below. a Press the keyboard beside the Fax number text box. b Optionally use the hard keypad to enter the fax number. To include a cover page, press Yes under Add Cover Page. a To enter the name of the sender, press the keyboard option beside the Sender Name text box. Use the keypad that opens to enter the name.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 7-7 Section 7: Testing The Omtool Xlet uses the template “OmtoolCoverPage” when a cover page is requested. A template with this filename must exist on the AccuRoute server in …\Omtool\OmtoolServer\Languages\XXX\Templates. For more information, consult the Omtool Server Administrator help. (Go to Related documentation on 1-8.) 6 Press Next. The summary page opens. 7 Load your document.
7-8 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 7: Testing The device scans the document. If the job build mode is on (that is the ScanSourceMode is set to SADF in the configuration file or in the Settings screen), you will see the following message. Note 9 Depending on your device configuration, the screens you see after scan is complete may be different. To scan additional pages, load the pages and press Start. © 2013 by Omtool, Ltd.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 7-9 Section 7: Testing 10 When scanning is complete, press # on the keypad. The device initiates a routing request and shows the following message. 11 Press OK to go back to the main AccuRoute page. 12 Wait a few minutes and check the recipient address or destination to confirm delivery. If the document does not arrive at the recipient address or destination, troubleshoot the setup.
7-10 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 7: Testing Testing the Personal Distributions feature 1 Create at least one Embedded Directive with your user account. Note Applications that can create Embedded Directives include AccuRoute Desktop and the AccuRoute Web Client. 2 Assemble a test document and go to the device.The main AccuRoute screen looks like this: 3 Press Personal Distributions. The device prompts you to log in.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 7-11 Section 7: Testing If you are configured to use non authenticated email for example, you will see the following page. 4 Log in using the credentials you used to create the Embedded Directive by following the steps below: a For Domain text box, verify the correct domain name is filled in automatically. If not, modify it by pressing keyboard and using the electronic keyboard that opens.
7-12 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 7: Testing 5 Select a personal distribution. The display panel shows a summary of this document distribution option. 6 Load the document: 7 To use the automatic document feeder: Load the document into the automatic document feeder. To use the exposure glass: Lift the cover, place an original on the exposure glass, close the cover. Press Start. © 2013 by Omtool, Ltd.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 7-13 Section 7: Testing The device scans the document. If the job build mode is on (that is the ScanSourceMode is set to SADF in the configuration file or in the Settings screen), you will see the following message. Note Depending on your device configuration, the screens you see after scan is complete may be different. 8 To scan additional pages, load the pages and press Start.
7-14 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 7: Testing 10 Press OK to go back to the main AccuRoute page. 11 Wait a few minutes and check the recipient address or destination to confirm delivery. 12 If the document does not arrive at the recipient address or destination, troubleshoot the setup. Go to Section 8: Troubleshooting.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 7-15 Section 7: Testing The device shows the public distribution options. 4 Select a public distribution option. The display panel shows a summary of this document distribution option. 5 Load your document. To use the automatic document feeder, load the document into the automatic document feeder. © 2013 by Omtool, Ltd. All rights reserved.
7-16 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 7: Testing To use the exposure glass, lift the cover, place an original on the exposure glass, close the cover. 6 Press Start. 7 The device scans the document. If the job build mode is on (that is the ScanSourceMode is set to SADF in the configuration file or in the Settings screen), you will see the following message.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 7-17 Section 7: Testing 9 When scanning is complete, press # on the keypad. The device initiates a routing request and shows the following message. 10 Press OK to go back to the main AccuRoute page. 11 Wait a few minutes and check the recipient address or destination to confirm delivery. If the document does not arrive at the recipient address or destination, troubleshoot the setup.
7-18 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 7: Testing Testing the Scan to Folder feature 1 Assemble a test document. Then go to the device. The main screen looks like this: 2 Press Scan to Folder. 3 Load your document. To use the automatic document feeder: Load the document into the automatic document feeder. © 2013 by Omtool, Ltd. All rights reserved. Omtool, AccuRoute and the Company logo are trademarks of the Company.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 7-19 Section 7: Testing To use the exposure glass: Lift the cover, place an original on the exposure glass, close the cover. 4 Press Start on the hard keypad. 5 The device scans the document. If the job build mode is on (that is the ScanSourceMode is set to SADF in the configuration file or in the Settings screen), you will see the following message.
7-20 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 7: Testing 7 When scanning is complete, press # on the keypad. The device initiates a routing request and shows the following message. 8 Press OK to go back to the main AccuRoute page. 9 Wait a few minutes and check the recipient address or destination to confirm delivery. If the document does not arrive at the recipient address or destination, troubleshoot the setup.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 7-21 Section 7: Testing Testing the My AccuRoute feature 1 Verify that MyAccuRoute has been configured for your user account. For more information, consult the AccuRoute Desktop installation guide and AccuRoute Desktop user guide. Go to Related documentation on 1-8. 2 Assemble a test document and go to the device. The main AccuRoute screen looks like this: 3 Press MyAccuRoute.
7-22 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 7: Testing 4 Log in with using the account credentials you used to create the Embedded Directive by following the steps below: a For Domain text box, verify the correct domain name is filled in automatically. If not, modify it by pressing keyboard and using the electronic keyboard that opens.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 7-23 Section 7: Testing 6 Press Start. The device scans the document. If the job build mode is on (that is the ScanSourceMode is set to SADF in the configuration file or in the Settings screen), you will see the following message. Note 7 Depending on your device configuration, the screens you see after scan is complete may be different. To scan additional pages, load the pages and press Start.
7-24 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 7: Testing 8 When scanning is complete, press # on the keypad. The device initiates a routing request and shows the following message. 9 Press OK to go back to the main AccuRoute page. 10 Wait a few minutes and check the recipient address or destination to confirm delivery. If the document does not arrive at the recipient address or destination, troubleshoot the setup.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 8-1 Section 8: Troubleshooting Section 8: Troubleshooting This section includes: Detecting workflow issues (8-1) Troubleshooting the delivery mechanism (8-2) Troubleshooting the message on the AccuRoute server (8-2) Troubleshooting the multifunction device (8-4) Complete these procedures in the order they appear. If you cannot resolve the issue, contact Omtool.
8-2 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 8: Troubleshooting Troubleshooting the delivery mechanism When the AccuRoute server finishes processing a message, an outbound connector routes the message directly to its destination or passes the message onto a delivery agent. If a delivery agent such as a mail server or DMS application is involved in the delivery process, do some basic troubleshooting on the delivery agent.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide 8-3 Section 8: Troubleshooting 4 Look for the message in the History queue: a Click History. b View All Items. c Sort all items by the date submitted. d Look for the message. Message found - View the message journal to determine the cause of the failure. If the message failed, correct the issue and send the message again. Contact Omtool if you are unable to resolve the issue.
8-4 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Section 8: Troubleshooting Troubleshooting the multifunction device After troubleshooting all other components in the workflow, troubleshoot the device using the information in the following table. Table 8-1: Common methods of troubleshooting the multifunction device Issue Resolution The Omtool Xlet is stopped. Start the Omtool Xlet using the Application Manager.
Ricoh Embedded Software Architecture (ESA) Device Client v1.
A-2 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Appendix A: Setting up HTTPS with Windows 2008 Creating a self-signed certificate 1 Open Internet Information Services Manager. 2 Click on the local machine and double click Server Certificates option under IIS to open the Server Certificates dialog. © 2013 by Omtool, Ltd. All rights reserved. Omtool, AccuRoute and the Company logo are trademarks of the Company.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide A-3 Appendix A: Setting up HTTPS with Windows 2008 3 Right click on the Server Certificates dialog and choose Create Self Signed Certificate from the drop down menu options. 4 In the Specify Friendly Name page that opens, go to the Specify a friendly name for the certificate text box and enter an appropriate name. Note The friendly name must match the name of your system.
A-4 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Appendix A: Setting up HTTPS with Windows 2008 Verifying the SSL binding 1 In Internet Information Services Manager, expand the tree view and select OmtoolWebAPI. 2 Click on Browse *:443 (https) under Manage Application/Browse Application (located on top right hand corner of the IIS dialog). 3 A message stating There is a problem with this website's security certificate opens.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide A-5 Appendix A: Setting up HTTPS with Windows 2008 8 Using the Keytool: a Install the Java environment on the system. b Add the following paths to the Path Variable of the systems Environmental Variables: C:\Program Files (x86)\Java\j2re1.4.2_19\bin;C:\Program Files (x86)\Java\j2re1.4.2_19\lib; C:\Program Files (x86)\Java\j2re1.4.
A-6 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Appendix A: Setting up HTTPS with Windows 2008 c Open SSL Settings and check the Require SLL option. d Under client certificates choose Ignore. 12 Change the DNS settings on the device following the instructions below: 13 On the Ricoh device change the following settings under User Tools\System Settings\Interface Settings. 14 Select DNS configuration and enter the DNS IP address.
Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide B-1 Appendix B: Configuring with AccuRoute Server v4.0 Appendix B: Configuring with AccuRoute Server v4.0 Configuring Ricoh ESA Device Client for AccuRoute Server v4.0: 1 Run the Ricoh Server Update for Ricoh v1.4 on the AccuRoute Server v4.0. 2 Go to the Ricoh Clients directory: C:\Program Files (x86)\Omtool\Omtool Server\Clients\Ricoh\ 3 Run setup.exe.
B-2 Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide Appendix B: Configuring with AccuRoute Server v4.0 c Open the OmtoolXlet.dalp file using Notepad and make the following changes: Service Path - Change the service path section to point to the proper directory and DLL. Change to: -servicepath:/WebAPI/scripts/omisapiu.dll Display Mode - Change the display mode to whatever display mode is supported by the device.
