Technical information

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8-3Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide
Section 8: Troubleshooting
4 Look for the message in the History queue:
a Click History.
b View All Items.
c Sort all items by the date submitted.
d Look for the message.
 Message found - View the message journal to determine the cause of the failure.
If the message failed, correct the issue and send the message again. Contact Omtool if you are
unable to resolve the issue. (Go to Omtool support and sales
on the inside front cover.)
If the journal states that AccuRoute server delivered the message but it still has not arrived at
its destination, this indicates that the AccuRoute server transferred the message to the
delivery agent successfully. Do some advanced troubleshooting on the delivery agent to
determine why the message is not being delivered to its destination. Contact Omtool if you
are unable to resolve the issue. (Go to Omtool support and sales
on the inside front cover.)
 Message not found - Continue to Troubleshooting the web server
.
Troubleshooting the web server
The Embedded AccuRoute for Intelligent Devices installation guide has instructions on troubleshooting the web
server. (Go to Related documentation
on 1-8.)
If you cannot identify any issues with the web server, troubleshoot the device. Continue to Troubleshooting the
multifunction device.