Operation Manual

Message Causes Solutions
"Connection with remote
machine failed. Check the
remote machine status."
• User authentication of
the device connected
via the remote fax
function has failed.
• The user does not have
permission to use the
function on the remote
machine.
For details about user authentication
and how to set permissions, see
Security Guide .
"Connection with remote
machine failed. Check the
remote machine status."
A timeout error occurred
while an attempt was made
to connect the device via
remote fax function.
• Check that the LAN cable is
correctly connected to the
machine.
• Check that the remote machine is
working correctly.
• For details about connection with
remote machine, see "Sending/
Receiving Documents Using a
Remote Machine (Remote Fax)",
Fax .
"Remote fax is not available
because [User Code
Authentication] is active."
The remote fax function does
not support User Code
Authentication.
When using the remote fax function,
disable User Code Authentication. For
details about User Code
Authentication, see Security Guide .
"Transfer error has occurred.
Check status of remote
machine."
A network error occurred
during transfer.
• Check that the correct IP address
or host name is set for the remote
machine in [System Settings]. For
details about these settings, see
"Interface Settings", Connecting
the Machine/ System Settings .
• Check that the remote machine is
working correctly.
• Check that the LAN cable is
correctly connected to the
machine.
• For details about transmission,
contact your administrator.
10. Troubleshooting
178