Operation Manual

Problem Cause Solution
The user code entry screen is
displayed.
Users are restricted by User
Code Authentication.
For details about how to log in when
User Code Authentication is enabled,
see "When the Authentication Screen is
Displayed", Getting Started.
The Authentication screen
appears.
Basic Authentication,
Windows Authentication, or
LDAP Authentication is set.
Enter your login user name and user
password. For details about the
Authentication screen, see "When the
Authentication Screen is Displayed",
Getting Started.
The edge of the paper roll
cannot be fed back into the
machine automatically.
The paper roll is set at an
angle.
Insert the edge of the paper roll
squarely under the rollers of the paper
feeding slit. For details about loading
paper, see "Loading Paper", Paper
Specifications and Adding Paper.
The edge of the paper roll
cannot be fed back into the
machine automatically when
it is set in Paper Input
Location 2 in Low Power
mode.
The paper input location
cover is not raised when the
paper roll is set in Paper
Input Location 2.
• Raise the paper input location
cover before setting the paper
roll. For details about loading
paper, see "Loading Paper",
Paper Specifications and Adding
Paper.
• Exit Low Power mode. For details
about exiting Low Power mode,
see "Saving Energy", Getting
Started.
The paper cannot be easily
loaded into the paper
bypass location.
The paper is curled
excessively.
Before loading the paper, flatten out
the paper to remove the curl. For
details about loading paper into the
paper bypass location, see "Loading
Paper into the Paper Bypass Location",
Paper Specifications and Adding
Paper.
Cannot specify the paper
type and thickness when
loading paper.
The [User Tools] screen is
currently displayed.
Switch to the copier screen, the
Document Server screen, or the printer
screen before loading paper. For
details about loading paper, see
"Loading Paper", Paper Specifications
and Adding Paper.
9. Troubleshooting
186