Specifications

ManualsBrandsRicoh ManualsComputer equipmentPro C651EX

Product Support Guide

D075 / D074 / M044

Ver. 1.5 Page 1 of 81 8/8/2013

Subject to change without notice

Introduction

RFG # 048727

Model Type

Color MFP Color MFP Color Printer

Launch Date

8/1/2011

S/N Configuration

V91 V90 S98

Product Code

D075 D074 M044

Speed

75 ppm 65 ppm 75 ppm

Brand/Model Name

Product Code Lanier Ricoh Savin

D075 Pro C751EX Pro C751EX Pro C751EX

D074 Pro C651EX Pro C651EX Pro C651S

M044 Pro C751 Pro C751 Pro C751

Product Concept

Introduction

The D074 and D075 are multi-function copiers, and

the M044 is a printer. These units are Ricoh’s new

flagship light production line-up. They feature

heavy production-class features, such as, an

improved customizable paper library, enhanced

TCRU, and a more powerful Fiery Controller. In

addition, features found on Ricoh’s heavy-

production machines, such as enhanced image

quality with chemical toner, oil less fusing, and

expanded finishing options are also available on

this series

Key Installation Points For the

Pro C751EX / C651EX / C751:

• The Paper Library .mqp file needs to be

loaded at installation.

• A forklift is required to remove the main

frame from the shipping pallet.

• Developer is pre-installed from the factory.

• Toner Sub Hoppers are empty and need to

be primed at installation.

Execute SP3051-1

• Check Installation Section of this PSG for

weight, space and power requirements.

• The Pro C751EX Series requires NEMA 6-

20 receptacle. (208v-240v, 20A)

• Installation requires setting SP5193-001 to

“6” for the external Fiery controller.

• 2 Network connections are required – 1 for

Fiery printing / Fiery Scanning and1 for

@Remote / GW Scanning.

• Controller / Mainframe network connections

– Lower network slot on Controller / Right

network slot on GW Controller.

D075

Summary of content (81 pages)

PAGE 1
Product Support Guide D075 / D074 / M044 Introduction RFG # 048727 Model Type Launch Date S/N Configuration Product Code Speed Color MFP Color MFP 8/1/2011 V90 D074 65 ppm V91 D075 75 ppm Color Printer S98 M044 75 ppm Brand/Model Name Product Code D075 D074 M044 Product Concept Lanier Pro C751EX Pro C651EX Pro C751 Ricoh Pro C751EX Pro C651EX Pro C751 Savin Pro C751EX Pro C651S Pro C751 D075 Introduction The D074 and D075 are multi-function copiers, and the M044 is a printer.
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Product Support Guide D075 / D074 / M044 Order Number Main Frame Item Model Name EDP Code Lanier Ricoh Savin Lanier Ricoh Savin Lanier Ricoh Savin 404448 404448 404448 404447 404447 404447 404385 404385 404385 D075 D074 M044 Note: Order Numbers are provided for reference purposes only. Please use your Pricing Guide for proper order numbers to insure you receive the correct branding emblem.
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Product Support Guide D075 / D074 / M044 Description EDP Code Product Code Common / Unique Remarks DU 5010 404404 DU5010 C Corrects for curl on output prints A3/11"x17" Tray Unit A3/11"x17" Tray Unit TK5010 404195 B331 C ( 901) Converts Tandem tray to 11/17” Cover Interposer Tray Cover Interposer Tray CI5020 404389 D518 U - Ring Binder Ring Binder RB5010 404392 D519 U Produces Ring bound output Ring Opener Ring Opener Type A 404114 D419 C (C901) Option to open finished Ring
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Product Support Guide D075 / D074 / M044 Supplies/Yields Item Ricoh / Savin /Lanier Black Toner Yellow Toner Magenta Toner Cyan Toner Rings (W100) Rings (B100) Rings (W50) Rings (B50) Staple Type U Staple Refill Type U EDP Code/ Product Code/ Lanier ID Name Target Yield 828185 828186 828187 828188 404117 404118 404118 404120 404235 415010 Pro Print Cartridge Black C751 Pro Print Cartridge Yellow C751 Pro Print Cartridge Magenta C751 Pro Print Cartridge Cyan C751 Ring Supply Type A White 100 (5 sets of
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Product Support Guide D075 / D074 / M044 ** Waste Toner Bottle: • A4/LT, 8.75%, 25 Pages/Job • Color ratio : 80% M 2. 13”x19.2” LCT (LCIT RT5060) 3. A3/DLT Tray Unit (TK5010) 4. Cover Interposer Tray (CI5020) 5. Multi-Folding Unit (FD5010) 6. Ring Binder (RB5010) A 7. High Capacity Stacker (SK5020) 8. Finisher (SR5030) 9. Booklet Finisher (SR5040) X X X 10. Punch unit US 2/3 11. Punch unit EU 2/4 1 1 1 1 12. Punch unit SC 4hole 13. Trimmer Unit (TR5040) 1 1 X M 1 1 M X 1 1 14.
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Product Support Guide D075 / D074 / M044 A X X 1 1 11. Punch Unit EU 2/4 (PU5020) 12. Punch Unit SC 4hole (PU5020) 1 1 1 1 13. Trimmer Unit (TR5040) X M 1 1 M X 1 1 A X 15. Decurler Unit DU5010 16. TCRU/ORU Type C751 Set A 17. TCRU/ORU Type C751 Set B 18. Waste Toner Bottle 19. Tab Sheet Unit 20. Optional Counter I/F 21. Plockmatic Booklet Maker 22. GBC Stream Punch 23.
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Product Support Guide D075 / D074 / M044 Ver. 1.
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Product Support Guide D075 / D074 / M044 Branding Information TBA Configuration Main Frame Configuration Pro C 751/751ex/651ex Paper Feed options Large Paper Capacity Standard configuration has a 2,500-sheets input paper capacity. Standard configuration with LCT and Bypass Tray Unit, makes its total capacity to 7,000 sheets. Using Bypass Tray Unit, 330.2mm X 630mm (13”X24.8) size paper is capable which is larger than 901 paper capability.
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Product Support Guide D075 / D074 / M044 Basic Configuration of Mainframe • Main Unit Includes OPC (CMYK) and Developer (CMYK) which is installed as standard configuration. • Main Unit doesn’t include Toner (CMYK) as standard configuration.
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Product Support Guide D075 / D074 / M044 MFP Options MFP Option Board Slot / SD Card Assignments Slot 1 (Upper slot) – Option slot Slot 2 (Lower slot) – Service slot Feature Comparison to Previous version Feature Fusing Auto Duplexing Spec Description Type of Fusing System Paper weight Toner Max DV Finishing Toner Type Max Document Volume Stacker Booklet Finisher w/ Trimmer LCIT Preload Paper Media Settings Fiery Baseline Fiery Up-scale Creo Operation Panel Layout Machine Status Light Paper Input Paper
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Product Support Guide D075 / D074 / M044 Installation Installation Requirements (Environment) Temperature Range: Recommended Temp. 23° C (73.4° F). Allowed Range: 10° C to 32° C (50° F to 89.6° F) Humidity Range: 15% to 80% RH Ambient Illumination: Less than 1,500 lux (do not expose to direct sunlight) Ventilation: 3 times/hr 3 3 Ambient Dust: Less than 0.10 mg/m (2.0 x 10-6oz/yd ) Avoid areas exposed to sudden temperature changes: • Areas directly exposed to cool air from an air conditioner.
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Product Support Guide D075 / D074 / M044 Main Unit • • • • Single Phase The required wall outlet is a NEMA 6-20 (receptacle) 208, 50/60 Hz: More than 20A Single Phase. Power cord length: 12ft. Do not place anything on power cord. Required Breaker The operating area where the machine is to be installed must have a required breaker for the power line. North America: Listed circuit breaker, rating: 208V 20A, Single pole Power filter Recommendations • • Innovolt PM20 208 / 240 ESP Digital QC 208 / 20 Ver.
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Product Support Guide D075 / D074 / M044 Accessories Unit Multi Folder Ring Binder Stacker Buffer Pass Unit Booklet Finisher Trimmer Ver. 1.
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Product Support Guide D075 / D074 / M044 SPACE REQUIREMENTS Main Machine Notes Approximately 670 mm (26.5 in.) clearance Rear required behind Distance the machine with both rear Boxes open. Weight Distribution (When leveling feet are lowered) Less than 1212 lbs Weight ( 550kg ) *The floor and floor surface should support the listed weights. *Use of the leveling bolts is recommended for all installations, even when the machine is level. This prevents the unit from being moved after installation. 1. 2. 3. 4.
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Product Support Guide D075 / D074 / M044 No. 1 2 3 4 5 6 7 8 9 Ver. 1.5 Unit mm A3/DLT LCIT 880 Main machine 1320 330 Buffer Pass Unit 164 Cover Interposer Tray Multi Folding Unit 470 Ring Binder 870 900 High Capacity Stacker Finisher 990 1115 Trimmer Unit in.
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Product Support Guide D075 / D074 / M044 Foot Print Notes: D074 / D075 / M044 includes Main Frame print engine ADF assembly. 8 360mm (14.2”) 360mm (14.2”) 795mm (31.3”) 800mm (31.5”) 1320mm (51.9) 800mm (31.5”) 800mm (31.5”) 800mm (31.5”) 800mm (31.5”) 800mm (31.5”) 1320mm (51.9”) 1320mm (51.9”) 1320mm (51.9”) 1320mm (51.9”) 1320mm (51.9”) 1320mm (51.9”) 1,115mm 990mm (43.9”) (40.0”) 870mm (34.3”) 900mm (35.4”) 900mm (35.4”) 900mm (35.4”) 18 RT5060 1,025mm (40.
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Product Support Guide D075 / D074 / M044 SOUND POWER LEVEL Mainframe itself Less than 52.5dB – 72dB (C1a) Less than 55.5dB – 72dB (C1b/P1) Less than 72dB – 75dB (All models) Stand-by Printing Max. Power Consumption NOTE: Ver. 1.5 Printing Sleep Mode Target Less than 4,000W Less than 30W The above measurements were made in accordance with ISO 7779. The measurements were taken from the normal position of the operator. Page 17 of 81 8/8/2013 Subject to change without notice Full System Less than 52.
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Product Support Guide D075 / D074 / M044 Installation Times Installation Time (Minutes) Unit Mainframe 50 Decurler Unit 15 Cooling Unit (Buffer Pass Unit) 15 Finisher 15 Booklet Finisher 15 Multi-Folder 15 Cover Interposer 15 A3/LT LCT 15 By-pass Tray 10 Ring Binder 15 High Capacity Stacker 15 Trimmer for Booklet Finisher 15 Punch Unit for both Finishers 10 Storage/Transportation Storage Mainframe Temperature Humidity Stack Max.
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Product Support Guide D075 / D074 / M044 Ver. 1.
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Product Support Guide D075 / D074 / M044 Sales Unit / Service Unit Responsibilities (before delivery) 1. Inform the customer of required power requirements (including accessories that require an independent power source). 2. Inform the customer of power source placement, including placement of power sources for accessories. 3. Remove the main unit from pallet if customer cannot provide a forklift. The Pro C751ex / Pro C751 & ProC651ex require a forklift to remove the unit from the shipping pallet. 4.
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Product Support Guide D075 / D074 / M044 iv. If TCRUs are to be rebuilt at the customer location, the customer should provide a location with a flat surface away from the main unit to allow the technician to perform the rebuild of the TCRUs so as to not interfere with the operation of the main unit. Forklift When removing the Pro C751 / 651 from the shipping pallet, refer to the fork positioning labels below. Ver. 1.
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Product Support Guide D075 / D074 / M044 1. Knock down the front edge of the cardboard [A]. 2. Insert the arms of the forklift at [B] and [C]. Ver. 1.
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Product Support Guide D075 / D074 / M044 Parts / Special Tools / Maintenance PM Parts / Yields Mainframe / Accessories Unique/Common U: Unique for this model C:Common with listed model Parts Number Description Q'ty PM Interval Unique or Common 1 1 1 1 4 a 750K / b900K a 750K / b900K a 750K / b900K a 750K / b900K a 750K / b900K PCDU Development Unit D0749680 D0749670 D0749660 D0749640 D0743322 DEVELOPER Y DEVELOPER M DEVELOPER C DEVELOPER K FILTER:DEVELOPMENT U U U U U PDCU Drum Cleaning Unit D
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Product Support Guide D075 / D074 / M044 Parts Number Description Q'ty PM Interval Unique or Common ITB Unit D0746055 D0746158 D0746424 D0746446 D0746450 D0746457 FLAT BELTTRANSFER:SERVICE PARTS:ASS'Y ROLLER:INTERMEDIATE TRANSFER:ASS'Y BLADE:CLEANING:BELT CLEANING:ASS'Y BRUSH:APPLY:BELT CLEANING COATING BAR:ASS'Y BLADE:APPLY:ASS'Y 1 1600K U 4 1800K U 1 600K U 1 600K U 1 1 600K 600K U U 1 300K U 1 a 450K / b 500K C (C900) 1 300K U 1 300K U 1 650K U 1 1 650K 650K U U
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Product Support Guide D075 / D074 / M044 Parts Number AF031080 AF032080 Description Q'ty ROLLER:PICKUP PAPER FEED ROLLER:FEED PAPER FEED ROLLER PM Interval Unique or Common 2 1000K C (D059) 2 1000K C (D059) FILTER:PREVENTFENCE OZONE FILTER 4 1 600K a 1200K / b 1350K U U PAPER FEED ROLLER:PICKUP PAPER FEED ROLLER:FEED PAPER FEED ROLLER:SEPARATE:MAN UAL FEED 3 300K C (RT5050) 3 300K C (RT5050) 3 300K C (RT5050) 1 1000K C (BY5000) 1 1000K C (BY5000) 1 1000K C (BY5000) 1 1 60
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Product Support Guide D075 / D074 / M044 Special Tools & Lubricants Part Number Description 1 2 3 4 5 6 52039502 B1329700 A2579300 D0149800 B6455010 VSSG9002 7 A0069104 SILICON GREASE 501 LUBRICANT POWDER GREASE - BARRIERTA S552R GREASE : KS660 : SHIN-ETSU SD-CARD:ASS'Y FLUOTRIBO MG GREASE : 100G ADJUSTING SCANNER PIN (4PCS/SET) 8 --- 9 C4019503 Ricoh System Information Tool (Support Tool Version 2) - Basic version - Mail version - Rlogtool (for use with GW controller) Loop [20x Magification Scop
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Product Support Guide D075 / D074 / M044 PM KITS Pro C751ex / C751 / C651ex Kit Name PMD0742PCUK Item Description Qty PM cycle D0742150 D0742422 D0742454 D0742466 D0742481 D0742459 D0742424 D0742425 D0742485 D0742486 D0742458 D0742501 D0742502 D0742503 Charge Unit: Taurus Ass’y Blade Cleaning: Ass’y Brush Roller Apply Ass’y Coating Bar: Ass’y Blade: Apply Ass’y Joint: Cleaning Unit Seal: Blade: Cleaning: Front Seal: Blade: Cleaning: Rear Seal: Blade: Apply: Front Seal: Blade: Apply: Rear Gear:19Z: Ri
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Product Support Guide D075 / D074 / M044 Target Reliability Item Pro C651ex Average Document Volume 50K /Month Max. Monthly Volume 180k /Month 70K /Month 180K /Month PM Interval 300K Prints 300K Prints Duty 350K /month 350K /month Pro C751ex / C751 Note: 25 pages / job Note: FC: BK = 8:2% The figures above are calculated based on the following: - PM is regularly performed - Recommended paper types (A4/LT) are used Ver. 1.
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Product Support Guide D075 / D074 / M044 Specifications / Documentation GW Controller Hardware Specification (Common to Printer and Copier version) Items Specification Configuration Console 4-drum dry electrostatic transfer system with internal transfer belt Oil-less Belt-fusing Method New PxP toner (Polymerized oil-less full color toner) Copy Process Fusing Toner Type Engine Speed 65 / 75 ppm FC BK 1st tray 65 / 75 ppm Less than 300 sec. Supported Please refer to “Paper size matrix”.
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Product Support Guide D075 / D074 / M044 Max. Power Consumption Not including DFE and option peripherals with own power supply 4000W Other Specification Printer version Dimension (W x D x H) (*1) 1,320 x 910 x 1,218mm Weight (*1) ADF Paper Capacity Less than 550kg Std Op. Multi Bypass Tray (Option) Max (System) Copier version Remarks 1,320 x 910 x 1,230mm Less than 580kg Std st 1 tray: 1,000 sheets x2 (Tandem) nd 2 tray: 500 sheets Same rd 3 tray: 1,000 sheets Same 13”x19.
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Product Support Guide D075 / D074 / M044 GW Controller Specification CPU Memory LV Dothan Pentium M1.4GHz/14076915 1.5GB (1GB + 512MB) P1 C1 2.5GB (2GB + 512MB) 320 GB 100/BASE-TX / 10BASE-T SD Slot x 2 HDD Interface Network Protocol Note Network Scanning e-mail Scan to Folder USB2.
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Product Support Guide D075 / D074 / M044 EU ver.
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Product Support Guide D075 / D074 / M044 Book / Series Combine Book Series Combine Margin Adjustment Erase 3 edge Inside Outside Center/Border Front Front & Back Slip Cover / Slip sheet Chaptering Paper Designate Image Rotation Electronic Sort Stapling Punch Stamp Image Adjustment Background Numbering Page Numbering Date Stamp User Stamp Preset Stamp Stamp Text Color Adjustment Image Adjustment User Code Interrupt Copy Copy Counter Counterfeit Prevention Ver. 1.
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Product Support Guide D075 / D074 / M044 GW SCANNER FEATURE (Pro C1 only) GENERAL SPECIFICATIONS Specification Original type Resolution Scan Speed (A4, 200dpi) Max Scan Area Original Size Standard Customized File Format Scan Mode Default Support Image Density Auto Density Selection Manual Setting Thin paper mode SADF / Batch Mode Mixed Size Mode Ver. 1.
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Product Support Guide D075 / D074 / M044 SCAN TO E-MAIL Specification Requirement SMTP Gateway and TCP/IP Authentication SMTP POP before SMTP S/MINE Resolution Register E-mail Address in HDD Register Group Address in HDD Maintain E-mail Address in HDD Search E-mail Address in HDD LDAP Max Address Number per Send Address Number per send Attention Subject Body Message via Address Book Direct Input via LDAP Manual Input Manual Input Pre-register by user Preset E-mail Size Restriction With restriction W
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Product Support Guide D075 / D074 / M044 SCAN TO FOLDER Specification Protocol Support Security SMB, FTP, NCP Client folder log-in (log-in name and password) Encryption of log-in name and password during transmission Default: 200dpi 100, 150, 200, 300, 400, 600dpi Max. 2,000 folders Via Operation Panel, Web Image Monitor Max. 50 client folders Max. 100 destinations (To Folder: 50, To e-mail: 100) *1 No Resolution Max. Resisted Client Folder Address in HDD Maintain Client Folder Address in HDD Max.
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Product Support Guide D075 / D074 / M044 DOCUMENT SERVER SPECIFICATION ( C1 only) Data Format Copy* Print* Scan Ricoh Unique Format Ricoh Unique Format TIFF, JPEG, PDF *C1 does not support File Format Converter.
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Product Support Guide D075 / D074 / M044 PERIPHERALS SPECIFICATION The specifications described below are for the peripherals themselves. Specifications for Pro C751ex / 751 / 651ex Series mainframe are put higher priority than the peripherals when they are used together as a system.
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Product Support Guide D075 / D074 / M044 13”x 19.2” Large Capacity Tray Item Dimensions (W x D x H) Weight Configuration Power source Noise (Power level) Paper size Specification 865 x 730 x 1218 mm Less than 185 kg Console Type From mainframe Less than 76 dB LT_LEF, HLT_SEF – 13” x 19.2” Paper weight Paper capacity Air Assist Paper Pickup Width: 100 to 330.2mm (3.94 to 13.00 inch) Length: 139.7 to 487.7mm (5.50 to1 9.20 inch) 52.
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Product Support Guide D075 / D074 / M044 Finisher SR 5030 / Booklet Finisher SR5040 Item Dimensions (W x D x H) Weight Configuration Power Source Power Consumption Output Jogger Proof Tray Stack capacity Specification 996 x 730 x 1125mm *Not includes projections SR5030 Less Than 112kg SR5040 Less Than 130kg Console type 100-240V Less than 250VConsumption Standard 250 sheets (A4, 8 1/2” x 11 or smaller) 50 sheets (B4, 8 1/2” x 14” or larger) 80g/m2,20 lb. Bond Paper size Max up to 330.2 x 487.
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Product Support Guide D075 / D074 / M044 STAPLE SPECIFICATIONS Item Specification Paper size B5-A3 8 1/2” x 11” – 11” x 17” 64.- 80g/m2 ( 17 – 22 lb.
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Product Support Guide D075 / D074 / M044 Ver. 1.
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Product Support Guide D075 / D074 / M044 SADDLE STITCH SPECIFICATIONS Item Paper size Paper weight Staple position Staples Capacity* 64-80g/m2 (18-20lb Bond) 80-90g/m2 (20-24lb Bond) Cover Sheet Staple Replenishment Specification B5-SRA3 8 1/2”x11”-13” x 19.2” 64-90g/m2 (17-24 lb. Bond) Center 2 position 20 sheets 15 sheets One cover sheet (up to 163g/m2) can be included in the above stapling capacity.
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Product Support Guide D075 / D074 / M044 COVER INTERPOSER Item Dimension (W x D x H) Weight Power Source Noise (Power level) Paper Size Paper weight Paper capacity Original set position Original Set Size change Specification Notes 540 x 730 x 1290 (mm) Less than 45kg From mainframe Less than 76dB A3-A5 11”x17” – 5 1/2”x 8 1/2” MAX.13” x 19.2”/ 330mm x 487.
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Product Support Guide D075 / D074 / M044 RING BINDER (RB5010) Item Dimensions (W x D x H) Weight Power consumption Power Supply Paper size Paper weight Specification Binding mode Punching mode Binding mode Punching mode Capacity of ring bind Number of holes Ring Supply 8 1/2” x 11” A4 Type NA EU 870 x 730 x 1,010 mm Less than 140kg Less than 400W 100-240V, 50/60Hz A4_LEF, 8 1/2” x 11”_LEF A4_LEF, 8 1/2” x 11”_LEF 64-216 g/m2 17lb Bond -80 lb Cover 64-216 g/m2 17lb Bond -80 lb Cover 2-100 sheets 21 ho
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Product Support Guide D075 / D074 / M044 HIGH CAPACITY STACKER Item Specification Dimensions (W x D x H) Weight Configuration Power consumption Power Supply Proof tray 900 x 730 x 1000mm Stacker:120kg, Roll-away Cart 15kg Console type Less than 120W NA: 120V, 60Hz EU: 220-240V, 50/60Hz Paper size Paper weight Stack Capacity Paper size Paper weight Stack Capacity Stack tray Output Jogger Roll Away Cart Door Lock *5V, 24V needs to be supplied from the main unit A6T to 331x488mm (13”x19.
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Product Support Guide D075 / D074 / M044 BUFFER PASS UNIT Specification Dimensions (W x H x D) Weight Power consumption Power Supply Paper Size Paper Weight Ver. 1.5 333 x 730 x 1010 mm Less than 90kg Less than 200W NA: 100- 120V, 50/60Hz, 3A EU: 220- 240V, 50/60Hz, 1A 331 x 488mm (13’ x 19.
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Product Support Guide D075 / D074 / M044 MFP Supported Environments See Fiery PSG for E41A Other MFP Support Information Counters  Counter (Operation Panel Button) Display in Developments: [Default is Developments] Color Total xxxxxxx B&W Total xxxxxxx Display in Prints: [Use SP5045 to change to Prints (change from “0” to “1”)] Print Out: Color Total xxxxxxx B&W Total xxxxxxx Color Copies xxxxxxx B&W Copies xxxxxxx Color Prints xxxxxxx B&W Prints xxxxxxx  User Tools  System Settings  Administrator T
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Product Support Guide D075 / D074 / M044 Paper Recommended Throughput Material Refer to MQP Recommended Media List. Ver. 1.
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Product Support Guide D075 / D074 / M044 Non Recommended Throughput Material Refer to pages in the Operators Instructions “About This Machine”. Special Paper TBA Firmware Information Firmware A 2GB SD card is needed to perform Firmware upgrades. Firmware SD Card System Engine Web Support OpePanel Network Support Network DocBox Language WebUapl Scanner Total Size M044 Firmware Type Appx. Size D074 / 75 Firmware Type Appx.
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Product Support Guide D075 / D074 / M044 Contact Information Name Technical Services Call Center (Hotline) Production Printing Support Center (PPSC) Application Help Desk (Software Issues) HyTec Parts and Logistics Control Technology Solutions Center Web Site Configurator Ricoh Web Site Savin iLINC Web Site Headquarter Web Sites Material Safety Data Sheets Ricoh University Contact Ricoh: (800) 537-4264 Savin: (800) 291-6044 Lanier: (800) 333-3147 All: 1-800-53-RICOH Ricoh Phone Card: 2 Call - 000781MIU,
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Product Support Guide D075 / D074 / M044 Training Training type: • Classroom training for untrained technicians. Please refer to the http://www.ricohuniversity.com/ web site for the most up to date training information. Ver. 1.
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Product Support Guide D075 / D074 / M044 TCRU Addendum Pro C751ex / C751 / C651ex @Remote and TCRU Implementation Guide @Remote Concept / Objective The “embedded” @Remote is a key part of the Pro C751ex/751/651ex service strategy. @Remote will be considered a standard service offering. 1. Technician is automatically dispatched for RANK “A” SC codes (Un-resettable SP modes). 2. Proactive PM is scheduled using the PM alarm function of @Remote. 3. Machine information (i.e.
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Product Support Guide D075 / D074 / M044 TCRU (Trained Customer Replaceable Unit) Concept / Objective The design of the Ricoh Pro C751ex (D075) / Pro C651ex (D074) / Pro C751 (M044) mainframe allows trained and skilled Key Operators to replace select mainframe subassemblies (TCRUs) at PM Alarm (“Replace…” message indicated on the Display Panel) and / or EM Call occurrence to ensure maximum uptime.
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Product Support Guide D075 / D074 / M044 TCRU Kit - Order Process, Pricing and Contents Customers have the option of participating in the Shared Service (self maintenance of unit replacement) or Full Service. If Full Service is chosen, the TCRU is used as a FRU (Field Replaceable Unit) by Field Technicians as a tool to reduce service time. TCRU Kit is available to customers as finished goods with EDP Code.
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Product Support Guide D075 / D074 / M044 Fusing Unit - TCRU To minimize the PM or EM service time of the Fusing Unit, it is strongly recommended that TCRU Kit B be ordered. If the customer plans to run heavy weight media and different paper widths (11” / 12” / 13”) an additional Fuser Unit may be required for each paper width. This will eliminate copy quality issues that occur when the paper edge wears lines into the Fust Belt. The Fusing Unit is available as a service part and supply Item.
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Product Support Guide D075 / D074 / M044 guidelines on the key areas that should be demonstrated to and reviewed with the Key Operator(s) when the Kit is deployed. (At machine installation in most cases.) Training Activity Summary 1. Conducted By: Installing Field Service Representative (FSR) or Customer Service Representative (CSR). 2. When: At Machine Installation and also a refresher at the 1st TCRU replacement (at PM Alarm) 3. Critical Documents/Process to Review: a. b. c. d.
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Product Support Guide D075 / D074 / M044 Refurbishment Options Several refurbishment methods have been utilized and evaluated. After reviewing the results and taking into account the logistics and economic requirements or impacts to Service, the following table reflects three options with their advantages and disadvantages. Option #1, is Ricoh’s recommended approach, which was successfully employed during our field test.
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Product Support Guide D075 / D074 / M044 Service Offering Visibility & Management thru Dispatch System TCRU (Shared Service) customers will demand a quicker response time and a higher service level than customers without this type of “mission critical” equipment. The FSR is required to call the customer immediately after an EM call is assigned for this type of customer. Service Items for Ricoh Pro C751ex/C751/C651ex - (GMA) General Maintenance Agreements.
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Product Support Guide D075 / D074 / M044 TCRU Replacement and Service Workflows are critical to the successful implementation and management of the Shared Service Offering. While a PM Workflow is much more straightforward than an EM Workflow, the success of both is a shared responsibility between the Key Operator, your Help Desk, the Call Handling Process (Service Dispatch), and the on-site Field Service Representative. Note: See Suggested Workflows on the following pages. Ver. 1.
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Product Support Guide D075 / D074 / M044 TCRU Workflows - “Shared Service” TCRU Program Ver. 1.
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Product Support Guide D075 / D074 / M044 Ver. 1.
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Product Support Guide D075 / D074 / M044 Ver. 1.
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Product Support Guide D075 / D074 / M044 PM Guideline Optimum machine performance is dependent upon quality service and scheduled maintenance; therefore, proactive and scheduled PMs are required for the Pro C751ex/C751/C651ex. The CVC (Customer Vision Center) @Remote Dispatcher creates a Service Request for a PM Call after receiving one of the following notifications from (see SP Mode Settings that are required on page 12): 1. PM Alarm is communicated via @Remote.
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Product Support Guide D075 / D074 / M044 2. Customer calls CVC for PM request when a PM Alarm is displayed on the monitor > the @Remote feature is not enabled on the machine. Note: PM Counter needs to be reset after performing a PM (SP7804). Ver. 1.
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Product Support Guide D075 / D074 / M044 PM Procedure, PM Alarm Settings, and SP Mode Settings Required for Each Service Type Service Type PM Procedure PM Alarm Settings SP Mode Settings TCRU Service A PM Alarm is sent via @remote to the Send PM alarm via @remote at SP5062-01:ON (Default: OFF) with SP7956-01: 1 (Default: 0) CVC when the main PM Parts counter 380K (95% of PM target) to @Remote dispatch a Technician to (SP7617-01) reaches 380K (95% of SP5514-01: 1 (Default) PM Alarm SP5513-01: 380 (Default: 3
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Product Support Guide D075 / D074 / M044 Appendix 1 Sample Addendum to Maintenance Agreement for Pro C751ex/C751/C651ex The Service Maintenance Agreement between “dealer name” and Customer is hereby amended as follows: 1. Only those Customer employees that have been trained and certified by a service representative of ”dealer name” are authorized to provide the limited services with respect to Trained Customer Replaceable Units pursuant to this Addendum (hereinafter "Key Operators").
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Product Support Guide D075 / D074 / M044 Ver. 1.
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Product Support Guide D075 / D074 / M044 Sample Addendum to Maintenance Agreement – page 2 7. If a TCRU is replaced by the Key Operator and it does not resolve an Emergency Maintenance issue, the Key Operator is required to reinstall the original TCRU and return the replacement TCRU to its original carton. 8.
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Product Support Guide D075 / D074 / M044 Ver. 1.
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Product Support Guide D075 / D074 / M044 Appendix 2 Ricoh Pro C751ex / C751 / C651ex TCRU Replacement Form Please complete this form when replacing TCRU(s). Enclose this form and the Counter Page with the replaced TCRU in the replacement unit carton. 1. Print out the Counter Page (Press the “Counter” key and select “Print Counter List”). 2. When replacing a TCRU, reset the TCRU’s PM counter of each unit using “Reset PM Counter” on TCRU display. 3.
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Product Support Guide D075 / D074 / M044 Appendix 3 How to enable the embedded @Remote Functionality for the Pro C751ex/C751/C651ex (for Ricoh Direct Service) Prior to activating embedded @Remote: 1. Log into the @Remote Center using the following URL: https://rcg.support.ricoh.com/atremotecenter/MainServlet 2. Select New Registration (1) Pre-register the Device in the @Remote Center System after entering the Required and / or Optional Information and selecting "Register" (see 2, 3 4 below).
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Product Support Guide D075 / D074 / M044 3. Record the Request Number provided by the @Remote Center System (selecting Copy in the screen above will save the Request Number(s) to your Clip Board). You will need to input this number into the Device as a part of the Registration process. Request Numbers are valid for a period of Three Months. 4.
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Product Support Guide D075 / D074 / M044 6. Access the Device’s Web Image Monitor (WIM) and select Login 7. Log into the Device Web Image Monitor as Admin Ver. 1.
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Product Support Guide D075 / D074 / M044 8. Scroll down the Left Side Menu and select Configuration, then select RC Gate Ver. 1.
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Product Support Guide D075 / D074 / M044 9. Note: if your Customer uses a Proxy Server to Access the Internet, then Program the RC Gate Proxy Information into the Device prior to selecting Setup RC Gate, otherwise, skip this Step. 10. Select Setup RC Gate, Enter the Request Number obtained in Step 3 above and select Confirm (left upper section of the web page) Ver. 1.
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Product Support Guide D075 / D074 / M044 11. Select OK (right upper section of the web page) Ver. 1.
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Product Support Guide D075 / D074 / M044 12. Select Program (left upper section of the web page) 13. Select OK (right upper section of the web page) 14. Verify that the Web Image Monitor is indicating Status: Registered The @Remote Embedded Device is now Reporting into the @Remote Center and is completely registered (Managed Mode) in the @Remote Center; this is the last step to perform in the Web Image Monitor. Ver. 1.
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Product Support Guide D075 / D074 / M044 15. Check the Device List of the center GUI that the registered device is appeared in the list with “Registered” status as Device Condition. If Device Condition is still “Found”, it will be changed to “Registered” automatically at the time when the device sends next hourly polling. 16. Check and / or change the following SP Modes to ensure that the PM Calls are enabled for this Device.
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Product Support Guide D075 / D074 / M044 Revisions Rev 1.0 – 1st Release nd Rev. 1.1 – 2 Release -- Corrected Power requirements. Add power filter recommendations Pg. 11, 12 / EDP Code Changes Pg 2,4 Rev. 1.2 - 3rd Release-- Rev. 1.3 th 4 Release Rev. 1,4 5 Release Rev. 1.5 6 Release Pm kit part number corrections. Pg 23 / 24 PM kit part number change. Pg. 23 / 24 Plockmatic BK,TR,BF5030 Added. Pg.15 th Drum yield change Pg. 4 th De curl unit added w/ EDP Pg.
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Product Support Guide D075 / D074 / M044 CW Page 81 of 81 8/8/2013