Installation Guide 1 Pre-installation Checks 2 Installation 3 After Installation 4 Uninstallation 5 Appendix Read this manual carefully before you use this product and keep it handy for future reference.
How to Read This Manual Symbols The following set of symbols is used in this manual. Indicates a situation that may result in property damage or malfunction if instructions are not followed. Be sure to read the instructions. Indicates information or preparations required prior to operating. Indicates a function's limitations. Indicates supplementary relevant information. Indicates where you can find further relevant information. [] Indicates the names of keys that appear on the computer screen.
Term Explanation Discovery Discovery refers to the process of automatically detecting devices connected to the network and devices connected to computers via USB, and then registering them to Remote Communication Gate S. Package (Installation Package) A package is an ".exe" file that contains all of the necessary files and settings to install a device driver. Packages are used to distribute device drivers to users. All content registered with a package is installed by running the ".exe" file.
Guides for This Solution The following guides are available for Remote Communication Gate S: Remote Communication Gate S Installation Guide (this manual, HTML/PDF) This guide is intended for the administrator and explains the installation, uninstallation, and initial setup procedures for Remote Communication Gate S. Remote Communication Gate S User's Guide (HTML/PDF) This guide is intended for the end user.
Important • TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: • THE SUPPLIER SHALL NOT BE LIABLE FOR THE RESULT OF OPERATION OF THIS SOFTWARE OR THE USE OF THIS DOCUMENT. • THE SUPPLIER SHALL NOT BE LIABLE TO YOU FOR DAMAGES OR LOSS OF ANY DOCUMENT OR DATA PRODUCED BY USING THIS SOFTWARE.
Trademarks Adobe®, Acrobat®, Acrobat Reader®, and Flash® are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Microsoft®, Windows®, Windows Server®, Windows Vista®, Internet Explorer®, and SQL Server® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Pentium® is a registered trademark of Intel Corporation.
Microsoft® Windows Server® 2003 Standard Edition Microsoft® Windows Server® 2003 Enterprise Edition • The product names of Windows Server 2003 R2 are as follows: Microsoft® Windows Server® 2003 R2 Standard Edition Microsoft® Windows Server® 2003 R2 Enterprise Edition • The product names of Windows Server 2008 are as follows: Microsoft® Windows Server® 2008 Standard Microsoft® Windows Server® 2008 Enterprise • The product names of Windows Server 2008 R2 are as follows: Microsoft® Windows Server® 2008 R2 Stan
TABLE OF CONTENTS How to Read This Manual.................................................................................................................................1 Symbols...........................................................................................................................................................1 Terminology....................................................................................................................................................1 Screens........
Upgrading from Web SmartDeviceMonitor Professional IS/Standard..................................................45 3. After Installation Access Remote Communication Gate S.........................................................................................................47 Access from Server Computer's Start Menu..............................................................................................47 Access from Web Browser........................................................................
1. Pre-installation Checks This chapter explains what you can do with Remote Communication Gate S and details the server and installation/operation requirements for running it. What You Can Do with Remote Communication Gate S 1 Remote Communication Gate S enables you to manage multiple devices in your office easily and reduce their running costs through improved efficiency. • Printer Management You can retrieve the latest information about devices.
1. Pre-installation Checks • Remote Communication Gate S Pro with Remote Communication Gate S Pro @Remote Connector*1 1 See p.12 "Overview of Remote Communication Gate S Pro with Remote Communication Gate S Pro @Remote Connector". *1 Remote Communication Gate S Pro @Remote Connector can be used only on a computer on which Remote Communication Gate S Pro for @Remote Enterprise is already installed.
What You Can Do with Remote Communication Gate S Overview of Remote Communication Gate S Pro for @Remote Enterprise 1 BRW001S 11
1. Pre-installation Checks Overview of Remote Communication Gate S Pro with Remote Communication Gate S Pro @Remote Connector 1 BRW005S To use the @Remote service, Remote Communication Gate S Pro @Remote Connector is required. For details, contact your service representative.
Components Components Following components are provided: 1 Database component Remote Communication Gate S uses Microsoft's SQL Server 2005 database application to manage the logs it collects. • To install Remote Communication Gate S, you must first install SQL Server 2005, and then configure the necessary settings. For details, see p.31 "Step1: Install SQL Server 2005 Express Edition Service Pack 3".
1. Pre-installation Checks Component 1 14 Import LDAP Server Certificate Explanation A tool for importing the LDAP server SSL certificate to the Authentication service of Remote Communication Gate S.
System Requirements System Requirements Check that the server and administrator's computers satisfy the specifications detailed below. 1 Server Requirements To install Remote Communication Gate S, the server computer must meet the following requirements: Item Hardware Requirements • CPU: Pentium 4 compatible 2.8 GHz or higher (with Hyper Threading Technology or equivalent) • Memory: 1 GB or higher (For @Remote service, we recommend at least 2 GB) • Minimum available hard disk space: 800 MB.
1. Pre-installation Checks Item 1 Supported Language Requirements Dutch, English, French, German, Italian, Spanish • Remote Communication Gate S supports only these six languages. If the display language is not one of these languages, Remote Communication Gate S is displayed in English. The priority of the display language can be changed in the Language preference settings in Internet Explorer. Web Browser • Internet Explorer 6.0 Service Pack 1 or later • Internet Explorer 7.0 • Internet Explorer 8.
System Requirements Client Computer Requirements To operate Remote Communication Gate S, the administrator system must meet the following requirements: Administrator's computer requirements 1 Administrators perform device management by accessing Remote Communication Gate S through their computer's Web browser. Administrators also install the Packager tool to create installation packages, and the Authentication Manager to manage users and authentication methods.
1. Pre-installation Checks Item 1 Supported Language Requirements Dutch, English, French, German, Italian, Spanish • Remote Communication Gate S supports only these six languages. If the display language is not one of these languages, Remote Communication Gate S is displayed in English. The priority of the display language can be changed in the Language preference settings in Internet Explorer. Web Browser • Internet Explorer 6.0 Service Pack 1 or later • Internet Explorer 7.0 • Internet Explorer 8.
System Requirements Item Operating System Requirements • Windows 2000 Professional/Server/Advanced Server (i386): Service Pack 4 or later • Windows XP Home Edition/Professional: Service Pack 2 or later 1 • Windows Vista Ultimate/Enterprise/Business/Home Premium/Home Basic • Windows 7 Home Premium/Professional/Ultimate • Windows Server 2003 Standard Edition/Enterprise Edition: Service Pack 2 or later • Windows Server 2003 R2 Standard Edition/Enterprise Edition: Service Pack 2 or later • Windows Server 20
1. Pre-installation Checks • The @Remote service is only available when the server is connected to the Internet. 1 • For details about the settings to be implemented by administrators, see "@Remote Settings", Administrator Operations Guide. Supported Device The product requirements for the devices that you can monitor using Remote Communication Gate S are as follows: Network Devices Item Network Protocol Requirements TCP/IP • Not compatible with IPv6 and only compatible with IPv4.
System Requirements Communication Ports Remote Communication Gate S uses the following ports. Refer to this list when configuring Remote Communication Gate S. 1 • When Remote Communication Gate S is installed on a firewall-protected Windows environment, opening the required ports is necessary. • Set the ports so that they do not conflict with other connections and services running on the computer. 1. Click [Start] > [Control Panel] > [Windows Firewall]. 2. Select [General], and then set it to [On]. 3.
1. Pre-installation Checks *3 This is a sample number. Add all the DCOM ports that were added in the setup of DCOM. Specify a range of unused port numbers that can be secured contiguously (for example: 6000-6010). 1 Available Methods and Required Environments for Authentication The available methods and required environments for Remote Communication Gate S authentication are as follows: Authentication Method Required Environment Basic Authentication Requires no particular environment.
System Requirements Authentication Method Notes Authentication Required Environment Requires a Lotus Domino R5/R6/R6.5/R7 environment. • Set the "LDAP Service" to "enabled" in the Lotus Domino server default settings. 1 • Notes accounts used for authentication require an Internet password to be set. • If Lotus Domino server default settings are already made, enable the LDAP Service by editing the "Notes.ini" file according to the following procedure: 1. Open the "Notes.ini" file. 2.
1. Pre-installation Checks Setup Flow 1 The following diagram represents the flow of Remote Communication Gate S setup. BRW002S • For details about new installation, see p.29 "New Installation". • For details about reinstalling Remote Communication Gate S, see p.42 "Reinstalling Remote Communication Gate S". • For details about Upgrading from an earlier version of Remote Communication Gate S, see p.43 "Upgrading from an Earlier Version of Remote Communication Gate S".
Installation Type Installation Type You can install Remote Communication Gate S using one of the following two procedures: New installation 1 Select this installation type if: • You are installing Remote Communication Gate S on a server that does not have the same or earlier version of this product installed on it. • The server does have the same or earlier version of this product installed on it but you do not want to retain the existing data. For details about new installation, see p.
1. Pre-installation Checks Required Settings 1 Before using Remote Communication Gate S, perform the following settings. Web Server Settings If you want to use IIS as a Web server, perform the following settings beforehand. When you use Apache, the followings are not required. 1. Install the corresponding IIS using the CD-ROM of the server operating system. Operating System IIS version • Windows Server 2003 Standard Edition/Enterprise Edition: Service Pack IIS 6.
Required Settings 3. Click the [Security] tab. 4. Select [Local intranet] and click [Sites...]. 5. Enter the URL below in [Add this Web site to the zone]. http://{Remote Communication Gate S host name or IP address} 1 6. Click [Add]. 7. Click [Close] to close the [Local intranet] dialog box. 8. Click [OK] to close the [Internet Options] dialog box. This completes the settings.
1.
2. Installation This chapter explains the procedure for installing Remote Communication Gate S on a server computer. New Installation Select this installation type if you are installing Remote Communication Gate S on a server that does not have an earlier version of this product installed on it, or has the same or earlier version of this product installed on it but you do not want to retain the existing data, such as network addresses or port numbers.
2. Installation Required Information Description Access information to use the domain or server for user authentication The following domains and servers can be used for user authentication. When you use the following, access information is required 2 When to use • Step3: Set authentication method • Windows NT domain • Windows Active directory domain • LDAP server • Novell server If there are no above environments, use "Basic Authentication" to set the user authentication.
New Installation • During installation, you are asked to log on to Windows again. Log on as the same user who installed Remote Communication Gate S. Step1: Install SQL Server 2005 Express Edition Service Pack 3 1. Double-click RDLaunch.exe. 2. On the initial screen, select "SQL Server 2005 Express Edition for Server Software". 2 3. Read the warning, and then click [OK]. 4. Click [Next>]. 5. Enter the SA password in the [Password] and [Confirm Password] boxes, and then click [Next>].
2. Installation 6. Click [Install] to start the installation of SQL Server 2005. 7. Click [Finish] to close the [InstallShield Wizard Complete] screen. 2 DB instance (RDHWEBSERVICE) is now added. You can confirm it on the [SQL Server 2005 Network Configuration] screen. Step2: Install Remote Communication Gate S 1. On the initial screen, select "Server Software". 2. Read the warning, and then click [OK]. 3. Click [Next>].
New Installation 4. Read the terms of the license agreement, and if you agree, click [Yes]. 5. Enter [User Name] and [Company Name], and then click [Next>]. • For [User Name] and [Company Name], enter the user name and company name registered in the product. 6. Check the folder for the installation is the correct folder, and then click [Next>]. To change the folder, click [Browse...]. Select a different folder, and then click [Next>].
2. Installation • For details about performing regular maintenance of Apache Web server access logs, see "Managing Web Server Log Files", Administrator Operations Guide. • For details about the IIS installation, see p.26 "Web Server Settings". 2 • It may be possible to select IIS depending on the OS in use. See Microsoft's online help Web site for the IIS installation method. 12. Enter each port number for [HTTP] and [HTTPS] that the Web server will use, and then click [Next>].
New Installation Step3: Set authentication method • Decide the authentication method in advance. For details about the authentication method, see p.22 "Available Methods and Required Environments for Authentication". • When authenticating using Windows authentication (NT Compatible or Native), Notes authentication, NDS authentication, or LDAP authentication, it is necessary for the user to be registered as a member of the domain in advance. 2 • Authentication Manager is also installed on the server.
2. Installation Authentication Method Basic Authentication 2 Explanation This is an authentication method for registering and managing unique authentication users. It is possible to develop a user authentication environment even if other authentication environments than basic authentication environment does not exist. No information is required for any of the items in the [Authentication Method Settings] dialog box.
New Installation Authentication Method Notes Authentication Explanation User accounts of Notes domains constructed in the network are used. Enter the following data in the items of the [Authentication Method Settings] dialog box. • [Server name:] Enter Notes server name. 2 • [Domain name:] Enter the name of the domain with which the Notes server is affiliated. • [Login name:] Enter the user name registered in the Notes server. • [Password:] Enter the password for the user name.
2. Installation • If Authentication Manager is already installed and a built-in user password has been set, the authentication method set by the previously installed Authentication Manager will be selected in the [Authentication Method Settings] dialog box. Enter the required information, and then click [OK] to proceed. 2 Step4: Set built-in password 1. In the [Set Built-in User Password] dialog box, enter the password of the administrator with special authority to develop Remote Communication Gate S.
New Installation 1. Click [Start] > [All Programs] > [Remote Communication Gate S] > [Activation Tool]. • If User Access Control (UAC) is enabled on your system, you must run Activation Tool as an administrator. To do this, right-click Activation Tool and select [Run as Administrator]. If UAC is enabled and you do not run Activation Tool as an administrator, the activation function will not run correctly, and you will not be able to Remote Communication Gate S. 2.
2. Installation Step6: Activate @Remote service Activation of the @Remote service can only be performed by a Customer Engineer. For details, contact your service representative. 1. Click [Start] > [All Programs] > [Remote Communication Gate S] > [Activation Tool]. 2 • If User Access Control (UAC) is enabled on your system, you must run Activation Tool as an administrator. To do this, right-click Activation Tool and select [Run as Administrator].
New Installation 9. Copy and paste the License code into the text box on the Activation Tool, and then click [Next>]. This completes activation.
2. Installation Overwrite Installation 2 Select this installation type if you are reinstalling Remote Communication Gate S on a server computer that already has the same or an earlier version installed or if you are upgrading from Web SmartDeviceMonitor Professional IS/Standard, and want to retain the earlier version's data, such as network addresses or port numbers.
Overwrite Installation 5. Check your setup, and then click [Next>]. • If the [Windows Security Alert] dialog box appears, click [Unblock] and continue installation. 6. Make sure you select [Yes, I want to restart my computer now.], and then click [Finish] to restart Windows. 7. On the logon window, log on to Windows with the logon user that performed the Remote Communication Gate S installation. 2 • Installation will not continue if the logon user is different. 8.
2. Installation 2. On the initial screen, select "Server Software". 2 3. Read the warning, and then click [OK]. 4. Click [Yes]. 5. Click [Next>]. 6. Enter the SA password, and then click [Next>]. 7. Check your setup, and then click [Next>]. • If the [Windows Security Alert] dialog box appears, click [Unblock] and continue installation. 8. Make sure you select [Yes, I want to restart my computer now.], and then click [Finish] to restart Windows. 9.
Overwrite Installation Upgrading from Web SmartDeviceMonitor Professional IS/Standard Use the following procedure to install Remote Communication Gate S on a computer on which Web SmartDeviceMonitor Professional IS/Standard is already installed. Performing an upgrade allows you to retain the previous installation's data, such as network addresses and port number settings.
2. Installation 8. Check your setup, and then click [Next>] to start the installation of Remote Communication Gate S. • If the [Windows Security Alert] dialog box appears, click [Unblock] and continue installation. 2 9. Make sure you select [Yes, I want to restart my computer now.], and then click [Finish] to restart Windows. 10. On the logon window, log on to Windows with the logon user that performed the Remote Communication Gate S installation.
3. After Installation This chapter explains the initial setup procedure for Remote Communication Gate S after installation. Access Remote Communication Gate S To access Remote Communication Gate S, use one of the following procedures. 3 Access from Server Computer's Start Menu On the computer where you installed Remote Communication Gate S, you can access the Remote Communication Gate S web interface from the [Start] menu.
3. After Installation http://intra.example.org/mgmt • The page located at "/mgmt" is for redirection purposes only. When you access Remote Communication Gate S at "http://xxxx:xx/mgmt", you are redirected to the actual login page. • The default port numbers differ depending on the type of Web server you are using: For details, see p.21 "Communication Ports". 3 48 • For details about secure connections, see "Encrypting Communication Channels", Administrator Operations Guide.
Login to Remote Communication Gate S Login to Remote Communication Gate S The login screen is displayed when you access Remote Communication Gate S via its URL. 1. Enter the built-in user information. • [User name:] Admin • [Password:] built-in password • [Domain name:] blank 3 • [Domain name:] is not displayed if Basic authentication, NDS authentication, or LDAP authentication is selected as the authentication method. 2. Click [Login].
3. After Installation • If you are using Remote Communication Gate S for the first time, take a moment to read the information that appears when you click the [Readme] icon. This information explains the limitations of Remote Communication Gate S and provides instructions for its use. To close this screen, click [Close]. • For details about operating procedures, see "Contents Help" for the various functions.
Setup Wizard Setup Wizard After the installation, configure the initial settings to use Remote Communication Gate S. Initial Settings Initial Settings Wizard consists of six screens: On the [Settings] screen, click [Initial Settings Wizard] to start the wizard. 1. Group Settings 3 Create new categories and groups for the management of printers. 2. HTTP Proxy Settings Select whether to use a proxy server when connecting to the global server, and then configure the proxy server settings if necessary. 3.
3. After Installation You must create categories to perform group management. You can consolidate groups into preferred categories such as by department, by floor, etc. You can reflect office management structures by creating multiple categories and registering groups and devices to match the categorization. • Group Groups are added to categories. You can also create groups in other groups to create a nested structure. You can manage devices by group by registering them in groups.
Setup Wizard Setting Icon color: Description Select an icon color for a newly created group database. • [Blue] • [Green] • [Yellow] • Default: [Blue] Comment: Enter any relevant comments to append to the newly created category. 3 3. Click [OK]. Creating groups 1. Select the Category in which you want to create a group, and then click [Create] > [New Group]. 2. On the [Group Settings: Create New Group] screen, set each item. Setting Description Group location: Displays the location of the group.
3. After Installation 3. Click [OK]. For details about other settings, batch grouping, or creating a map, see Administrator Operations Guide. 4. Click [Next]. HTTP Proxy Settings 3 Select whether to use a proxy server when connecting to the global server, and then configure the proxy server settings if necessary. 1. On the [HTTP Proxy Settings] screen, set each item. Setting Proxy server: Description Select whether your network uses a proxy server to connect to the Internet.
Setup Wizard Setting Port No.: Description Enter the port number to use for communicating with the proxy server. Setting User authentication: Description Specify whether to perform authentication when connecting to the proxy server. • [On] 3 • [Off] • Default: [Off] User name: Enter the user name for authentication. Password: Enter the password for authentication. Domain name: Enter the domain name for authentication.
3. After Installation 1. On the [Email Settings] screen, set each item. 3 Setting Description SMTP server: Enter the SMTP server host name or IP address. SMTP port No.: Enter the port number used for SMTP. • Default: 25 Server mail address: Enter the mail address of the SMTP server. Setting Authentication type: Description Either POP3 or SMTP is designated for authentication.
Setup Wizard Setting Description Authentication account: Enter the user name for authentication with the POP3 server. Authentication password: Enter the password for authentication with the POP3 server. Setting Description Email address for SMTP server connection test: Enter an e-mail address. A test e-mail will be sent to the address to confirm that the SMTP server settings are correct. SMTP server connection test: Click [Perform].
3. After Installation Setting Interval between polling for status information Description Specify the frequency at which Remote Communication Gate S polls devices for their status. Enter a number and select [min.], [hour(s)], or [day (s)] from the menu. The time you specify here is the time that will elapse between polling.
Setup Wizard Setting Description Starting address: Enter the starting IP address of the IP address range that you want to exclude. Ending address: Enter the ending IP address of the IP address range that you want to exclude. Subnet mask: Enter the subnet mask of the IP address range that you want to exclude. Add Adds an IP address range to the list of IP address ranges that you want to exclude.
3. After Installation 1. On the [Discovery Settings] screen, set each item. 3 Select search target device Setting Select search target device Description Select the discovery target. • [Network device] • [Local device] • Default: [Network device] Authentication information for device access User name: Enter the user name of the account. • Default: admin Password: Enter the password of the account. Search account for local device Setting User name: Description Enter the user name of the account.
Setup Wizard Setting Description Password: Enter the password of the account. Domain name: Enter the name of the domain that you want to search. Protocol Setting Protocol Description Select the protocol to use for discovery. • [SNMPv1/v2] 3 • [SNMPv3] • [SNMPv3 priority] • Default: [SNMPv1/v2] SNMPv1/v2 Read community name: Enter the community name for read access to the printers. • Default: public Write community name: Enter the write community name for write access to the printers.
3. After Installation Setting SNMPv3 Description User name: Enter the user name of a device administrator set in the device. • Default: admin 3 Password: Enter the password for the user name set in the device. Confirm password: Enter the password again. This must be the same as the password entered above. Authentication algorithm: Select the encryption algorithm for SNMPv3. • [MD5] Select when specifying a device using the MD5 authentication algorithm.
Setup Wizard Search range Setting Search method Description Select which method to use for search. • [Network Search] • [Broadcast] • Default: [Network Search] Specify subnet Specify the subnet mask. 3 • [Manual entry] Manually input the IP address ranges or subnets to search within. • [Import CSV file] Specify a CSV file that contains the IP address ranges or subnets to search within.
3. After Installation Specify schedule Setting Schedule: Description Specify the discovery schedule. • [Immediate] Perform discovery immediately after you have finished configuring the discovery settings. • [Perform once on specified schedule] 3 Perform discovery once on the specified day and time. • [Set schedule] Perform discovery periodically. • Default: Immediate Timeout: Enter the number of seconds to wait for a response from printers.
Setup Wizard 4. Click [Next]. Device discovery will be performed according to your settings. Depending on your network environment, discovery may take some time to complete. When discovery has finished, the Remote Communication Gate S initial setup is complete. After initial setup is complete, you can perform other tasks such as adding users and configuring log settings. For details, see "What You Can Do with Remote Communication Gate S", Administrator Operations Guide.
3.
4. Uninstallation This chapter explains the procedures for uninstalling Remote Communication Gate S. Uninstallation For details about making a backup using ManagementTool and Authentication Manager, see "Backing Up Server Data" and "Maintenance of Remote Communication Gate S Server", Administrator Operations Guide. • If any devices are set to log transfers, disable log transfer for those devices before uninstalling Remote Communication Gate S.
4.
5. Appendix Troubleshooting If problems occur during setup of Remote Communication Gate S, take the remedial actions indicated in the following table. Problem Cause and Solutions Remote Communication Gate S has not been installed correctly. To install Remote Communication Gate S, you must log on to Windows as an Administrators group member. Uninstall any earlier versions of Remote Communication Gate S before installing a new version.
5. Appendix Problem Cause and Solutions Remote Communication Gate S has not been uninstalled correctly. Stop the Remote Communication Gate S service before you uninstall. The Remote Communication Gate S login screen does not appear. The port number entered in the client computer is not correct. To uninstall Remote Communication Gate S, you must log on to Windows as an Administrators group member. Enter the correct port number for the Remote Communication Gate S server.
INDEX G @Remote requirements..........................................19 @Remote service......................................................9 A About Remote Communication Gate S..................9 Access Remote Communication Gate S..............47 Activate @Remote service................................................................40 Remote Communication Gate S.......................................38 Activating browser JavaScript..............................27 Activation Tool........................
P Package....................................................................2 Packager..............................................................2, 9 Pre-installation checks.............................................9 Printer management.................................................9 R Required information for installation....................29 Requirements @Remote service................................................................19 Administrator's computer.....................................
© 2008-2010
Installation Guide EN GB EN US M371-8600B
