Service manual

Error Cause
SM 6-29 M085/M086
Trouble –
shooting
Error code A2
Document Jam.
Clear the scanner jam, then press the Stop Key.
The document is too long. (During scanning, 90 cm or longer of a document is detected.)
User Check
 Check if the document is jammed in the ADF. If it is jammed, remove it.
Step Cause Remedy
1 Document rear actuator not
operating smoothly or catching in
some position.
Ensure smooth operation and that
there is no catching of document
rear actuator.
Error code A3
Document Jam.
Clear the scanner jam, then press the Stop Key.
Document rear sensor is not turned on when feeding the document.
User Check
 Check if the document is jammed in the ADF. If it is jammed, remove it.
Step Cause Remedy
1 Document rear actuator not
operating smoothly or catching in
some position.
Ensure smooth operation and that
there is no catching of document
rear actuator.
2 Document rear sensor failure. Replace the document rear sensor.
3 ADF motor failure Replace the ADF motor.