User guide

5. Troubleshooting

Connection Problems

If problems occur even after you configure the connection settings again, check the following:

Are the settings for the wireless LAN access point (router) correctly configured? ■

Check that the WPS function is not set to "inactive" or "Off".•

Functions other than WPS may interfere with the WPS function depending on their set-•

tings. For details, refer to the manuals for the wireless LAN access point (router).

Are the wireless LAN access point (router) placed in an area in which they can receive ■

radio waves?

The area in which the devices can receive radio waves varies depending on the structure •

of the building. If the machine is away from the wireless LAN access point (router), place it

closer to either of them. Then connect the machine to the devices.

Is the button you pressed the WPS button? ■

The WPS button has different names, pressing or holding times depending on the wireless •

LAN access point (router) you are using. For details about which button you need to press

or hold for a specific period of time, refer to the manual.

Is the PIN code configured correctly? ■

Configure the PIN code correctly according to the manuals for the wireless LAN access •

point (router).

Check the PIN code when it is displayed or printed.•

Is the communication mode set to Ad-Hoc Mode? ■

Set the communication mode to Infrastructure Mode.•

SP 212w/SP 212Nw/SP 213w/SP 213Nw (Smart Organizing Monitor)•

[User Tools] tab [Printer Configuration] [Wireless] tab [Communication Mode]

[Infrastructure]

SP 212SNw/SP 212SUw/SP 212SFw/SP 212SFNw/SP 213SNw/SP 213SUw/SP 213SFw/ •

SP 213SFNw

[User Tools] key [Network Settings] [Wi-Fi] [Setup Wizard] [Infrastructure Mode]

Have you entered the SSID and encryption key correctly? ■

Make sure you have entered them correctly. The SSID and encryption key are case-sensi-•

tive.

The encryption key specified for the access point (router) cannot be configured. ■

The machine supports WPS 2.0, lower encryption levels such as WEP and TKIP cannot •

be used.

To connect to an operating environment using a WEP or TKIP encryption, specify the set-•

ting manually as described in "Manual Setup", or configure the access point (router) to use

more secure encryption.