User Guide Getting Started Loading Paper Troubleshooting For information not in this manual, refer to the HTML/PDF files on the supplied CD-ROM. For safe and correct use, be sure to read the Safety Information in "Read This First" before using the machine.
TABLE OF CONTENTS Manuals for This Machine.................................................................................................................................3 List of Manuals....................................................................................................................................................5 1. Getting Started Before You Start..........................................................................................................................................
Printing on Envelopes with Mac OS X........................................................................................................58 Paper Settings...................................................................................................................................................60 Specifying a Paper Size..............................................................................................................................60 Specifying a Paper Type...............................
Manuals for This Machine Read this manual carefully before using this machine. Refer to the manuals that are relevant to what you want to do with the machine. • The method for viewing the manual depends on the manual. • Adobe® Acrobat® Reader®/Adobe Reader must be installed in order to view the manuals as PDF files. • A Web browser must be installed in order to view the HTML manuals.
For details, see "Before Using This Printer", Security Guide. Be sure to read this manual when configuring the enhanced security functions or user and administrator authentication. Driver Installation Guide Explains how to install and configure the drivers.
List of Manuals Printed Manual Provided PDF Manual Provided HTML Manual Provided User Guide No Yes No Read This First Yes No No Quick Installation Guide Yes No No Operating Instructions No No Yes Security Guide No Yes No Driver Installation Guide No Yes No Manual Name • Operating Instructions and Driver Installation Guide are available in English, German, French, Italian, Spanish, Dutch, and Russian.
6
1. Getting Started This section describes the symbols used in the manuals supplied with the printer, available options, and names and functions of components. Before You Start How to Read the Manuals Symbols used in the manuals This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.
1. Getting Started Disclaimer Contents of this manual are subject to change without prior notice. To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or non-use of this product and operation manuals provided with it. Make sure that you always copy or have backups of the data registered in this machine.
Before You Start The following information is region-specific. Read the information under the symbol that corresponds to the region of your printer. (mainly Europe and Asia) If the label contains the following, your printer is a Region A model: • CODE XXXX -27 • 220–240 V (mainly North America) If the label contains the following, your printer is a Region B model: • CODE XXXX -17 • 120–127 V • Dimensions in this manual are given in two measurement units: metric and imperial.
1. Getting Started • The browser unit is available for SP 4520DN only.
Guide to Names and Functions of Components Guide to Names and Functions of Components Guide to Components • Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal components. Exterior: Front view 1 2 3 4 15 14 13 5 12 6 11 10 7 8 9 CYN001 1. Front cover Open to access the inside of the printer and remove jammed paper. Open here to replace the print cartridge and the drum unit.
1. Getting Started 2. Tray Extension Pull this fence to prevent paper from falling off. 3. Standard tray Output is stacked here with the print side down. 4. Control panel For details, see page 16 "Guide to the Names and Functions of the Control Panel". • For SP 4520DN You can adjust the display with your hands. Adjust the angle of it to see clearly. CYN089 5. Ventilation holes Prevent overheating. 6. Memory cover Remove this cover to install the optional SDRAM module and hard disk. 7.
Guide to Names and Functions of Components For details about the sizes and types of paper that can be used, see page 38 "Paper Size Specifications" and page 41 "Paper Type Specifications". 13. Remaining paper indicator Indicates the approximate amount of paper remaining in the tray. 14. Main power switch Use this switch to turn the power on and off. For details about how to shut down the printer, see page 26 "Turning Off the Power". 15. Bypass tray open lever Push this lever to open the bypass tray.
1. Getting Started 7. USB port H (Port for use by customer engineer) Do not use this port. 8. Optional interface board slot Optional interface boards can be inserted. Insert an optional wireless LAN interface board or IEEE 1284 interface board. 9. Expansion card slots Remove the cover to install SD cards. 10. USB port A Connect external devices such as a card authentication device, etc. Interior: Front view 1 2 CYN002 1.
Guide to Names and Functions of Components Interior: Rear view 1 CYN004 1. Fusing unit Messages appear on the screen when the fusing unit needs to be replaced, or a new fusing unit needs to be prepared. For details about the messages that appear on the screen when consumables need to be replaced, see "Replenishing and Replacing Consumables", Operating Instructions. The fusing unit is included in Maintenance Kit. Guide to functions of the printer's internal options 1 4 3 2 CYN088 1.
1. Getting Started This card is needed when using a NetWare server. • XPS card Allows you to print XPS files. • Browser unit (for SP 4520DN) Allows you to display Web pages on the screen of the control panel and print them. To attach this option, "Installing SD Card Options", Operating Instructions. 2. Optional interface units • Wireless LAN board Allows you to communicate over a wireless LAN. • IEEE 1284 interface board Allows you to connect to an IEEE 1284 cable.
Guide to Names and Functions of Components 1 2 3 13 4 12 5 11 10 6 7 8 9 CYN041 1. Display Displays current printer status and error messages. Entering energy saver mode turns off the back light. For details about energy saver mode, see page 27 "Saving Energy". 2. Selection keys Correspond to the function items at the bottom line on the display. Example: When this manual instructs you to press [Option], press the selection key on the left below the initial screen. 3.
1. Getting Started 5. [Job Reset] key Press to cancel the current print job. 6. [Suspend/Resume] key Press this to suspend the print job currently being processed. The indicator remains lit as long as the job is suspended. To resume the job, press this key again. The suspended job will resume automatically when the time specified in [Auto Reset Timer] elapses (default: 60 seconds). For details about the [Auto Reset Timer] setting, see "Timer Settings", Operating Instructions. 7.
Guide to Names and Functions of Components 1 8 2 9 3 10 4 5 6 7 11 12 13 14 CYN040 1. Display panel Displays function keys, operation status, and messages. See page 20 "Guide to the Names and Functions of the Control Panel Screen". 2. Light Sensor Indicates that the sensor that detects the ambient light level when the ECO Night Sensor function is enabled. 3. [Home] key Press to display the [Home] screen. For details, see page 22 "Using the [Home] screen". 4.
1. Getting Started 9. [Energy Saver] key Press to switch to and from Sleep mode. See page 27 "Saving Energy". When the printer is in Sleep mode, the [Energy Saver] key flashes slowly. 10. [Login/Logout] key Press to log in or log out. 11. [User Tools] key Press to change the default settings as needed. See page 30 "Configuring Printer Settings from the [User Tools] key". 12. [Simple Screen] key Press to switch to the simple screen. See "Switching screen patterns", Operating Instructions. 13.
Guide to Names and Functions of Components • By default, the remaining amount of toner is displayed. To avoid displaying the remaining amount of toner, set [Display Supply Info] to [Off] in [General Settings] under [Maintenance]. 1 3 2 Touch the display panel Press the [Home] key CYN902 1. [Home] screen Displays function and shortcut icons. For details, see page 22 "Using the [Home] screen". The [Home] screen is set as the default screen when the printer is turned on.
1. Getting Started • To change the length of time that the printer waits before restoring its settings to their default values, use the Printer Auto Reset Timer setting. See "System Settings", Operating Instructions. Using the [Home] screen This function is available for SP 4520DN only. To display the [Home] screen, press the [Home] key. Each function has its own icon, and these icons are displayed on the [Home] screen.
Guide to Names and Functions of Components • When a software application to be embedded is installed, the function icon for the application is displayed on the [Home] screen. • You can change the order of the icons. For details, see "Changing the order of icons on the [Home] screen", Operating Instructions. Using the [Printer] screen This function is available for SP 4520DN only. The display panel shows the operation status, messages, and function menus.
1. Getting Started 4. [Prt. From Dev.] Press to display the screen for directly printing files stored on memory storage devices. 5. [Job Reset] Press to cancel the current print job. If you press it when Hex Dump is selected, Hex Dump is canceled. 6. [Job Operation] Press to suspend a job being processed. 7. [Form Feed] Press to print all the data left in the printer's input buffer. 8. [Other Functns.] Press to display the error logs and status of spooled jobs.
Guide to Names and Functions of Components Shows the amount of paper saved by using the duplex and combine printing functions. The value indicates the percentage of paper saved from the total of all the paper used. As the percentage increases, the stack of paper decreases and the flower grows. When the ratio is 76% or more, the flower starts to bloom. • 2 sided Utilization: Displays the ratio of 2-sided prints to the total number of prints.
1. Getting Started Turning On/Off the Power This section explains how to turn on/off the printer. Turing On the Power 1. Make sure the power cord is firmly plugged into the wall outlet. 2. Push the main power switch. CYN031 The power indicator turns on. • After you switch the main power on, a screen may appear to indicate that the printer is initializing. Do not switch the power off during this process. Initialization takes about three minutes.
Turning On/Off the Power • Do not turn off the power while the printer is in operation. 1. Push the main power switch. CYN031 The main power is turned off automatically when the shutdown process is complete. If the shutdown process is not complete within the period of time displayed on the screen, contact your service representative.
1. Getting Started Sleep mode If the printer remains inactive for a specified period after entering Fusing Unit Off mode, it enters Sleep mode to further reduce the power consumption. The printer also enters Sleep mode when: • The printer waits before entering Sleep mode is set in [Sleep Mode Timer] • It is the day and time specified in [Weekly Timer] When the printer is in Sleep mode, only the [Energy Saver] key and the [Check Status] key are usable.
Turning On/Off the Power • When the printer is in Sleep mode, the [Energy Saver] key flashes slowly.
1. Getting Started Displaying the Printer Configuration Screens Using the Control Panel Configuring Printer Settings from the [Menu] key This function is available for SP 4510DN only. If you are using SP 4520DN, see page 30 "Configuring Printer Settings from the [User Tools] key" The configuration screens allow you to change or set defaults. • If Administrator Authentication Management is specified, contact your administrator. 1. Press the [Menu] key. CYN042 2. Select the settings you want to change.
Displaying the Printer Configuration Screens Using the Control Panel • If Administrator Authentication Management is specified, contact your administrator. 1. Press the [User Tools] key. CYN043 2. Select the settings you want to change. Press [ ] or [ ] to display the next or previous page. 3. Change the settings by following the instructions on the display, and then press [OK]. 4. Press the [User Tools] key.
1. Getting Started Using Web Image Monitor Using Web Image Monitor, you can check the printer status and change settings. Available operations The following operations can be remotely performed using Web Image Monitor from a client computer.
Using Web Image Monitor • If the printer is firewall-protected, it cannot be accessed from computers outside the firewall. • If the printer under DHCP is used, the IP address may be changed automatically by the DHCP server settings. Enable DDNS setting on the printer, and then connect using the printer's host name. Alternatively, set a static IP address to the DHCP server. • If the HTTP port is disabled, a connection to the printer using the printer's URL cannot be established.
1. Getting Started • When entering an IPv4 address, do not begin segments with zeros. For example: If the address is "192.168.001.010", you must enter it as "192.168.1.10". 1. Start your Web browser. 2. Enter "http://(printer's IP address or host name)/" in your Web browser's address bar. The top page of Web Image Monitor appears. If the printer's host name has been registered on the DNS or WINS server, you can enter it.
Using Web Image Monitor 4. Basic Information area Displays the basic information of the printer. 5. Work area Displays the contents of the item selected in the menu area.
1.
2. Loading Paper This chapter describes available trays for each paper size and type, and explains how to load paper in paper trays. Paper Loading Procedure To achieve the print results you expect, it is important to select an appropriate input tray according to the size, type, and weight of the paper you want to use for printing. You also need to specify the paper size and type properly using the control panel or Web Image Monitor, and/or the paper size dial on the tray.
2. Loading Paper Paper Size Specifications The following tables show the paper sizes that can be loaded in each paper tray. The "Paper size" column shows the names of paper sizes and their dimensions in millimeters and inches. The and icons indicate the paper orientation in relation to the printer body. The letters in the tables indicate the following: • A: Select the paper size using the control panel. • B: Select the paper size using the paper size dial on the tray.
Paper Size Specifications Paper size name Actual size Two-sided Bypass tray Tray 1 Trays 2, 3 81/2 × 13 8.5" × 13" A C C 81/2 × 11 8.5" × 11" A B B 81/4 × 14 8.25" × 14" A C C 81/4 × 13 8.25" × 13" A C C 8 × 13 8" × 13" A C C 8 × 101/2 8" × 10.5" A C C 8 × 10 8" × 10" A C C 71/4 × 101/2 7.25" × 10.5" A C C 5.5" × 8.5" A B B 51/2 × 81/2 * 51/2 × 81/2 5.5" × 8.5" - A - - 41/8 × 91/2 4.125" × 9.5" - A C - 37/8 × 71/2 3.875" × 7.
2. Loading Paper Imperial sizes Tray 40 Horizontal size (One-sided) Bypass tray 2.37 to 8.50" Trays 1–3 3.94 to 8.50" Vertical size (One-sided) Horizontal size (Two-sided) Vertical size (Two-sided) 5.00 to 35.43" 3.94 to 8.50" 5.83 to 14.01" 5.83 to 14.01" 3.94 to 8.50" 10.99 to 14.
Paper Type Specifications Paper Type Specifications The following table show the paper types that can be loaded in each tray. See “Paper weight” table for the actual paper weight indicated by numbers in the “Paper weight No.” column. Use both tables to specify the correct paper type for the paper you are using. The letters in the tables indicate the following: • A: Supported • : You can print on both sides of paper. • -: Not supported Paper type Paper weight No.
2. Loading Paper Paper weight No. Paper weight 1 52–65 g/m2 (14–18 lb. BOND) 2 66–74 g/m2 (18–20 lb. BOND) 3 75–90 g/m2 (20–24 lb. BOND) 4 91–105 g/m2 (24–28 lb. BOND) 5 106–130 g/m2 (28–35 lb. BOND) 6 131–162 g/m2 (35 lb. BOND–90 lb. INDEX) *1 It is not necessary to specify the paper weight for this paper type. • If [Thick Paper 2] is selected, the print speed may change.
Paper Precautions Paper Precautions • Do not attempt to print on stapled sheets, aluminum foil, carbon paper, or any kind of conductive paper. Doing so risks fire. Precautions • Recommended paper: Paper with calcium carbonate (CaCO3) ratio of 15% or less. • To prevent multiple sheets from being fed at once, fan the paper before loading it. • If you load paper when only a few sheets of paper remain in the tray, multiple sheet feeding may occur.
2. Loading Paper • Do not store paper vertically. • Once opened, store paper in plastic bags. Print Area The following shows the recommended print area for paper printed with this printer: 2 4 4 3 1 3 CEC244 1. Print area 2. Feed direction 3. 4.2 mm (0.2 inches) 4. 4.2 mm (0.2 inches) • The print area may vary depending on the paper size, printer language, and printer driver settings. • Depending on the printer driver settings, you may be able to print outside the recommended print area.
Loading Paper into Paper Trays Loading Paper into Paper Trays In the following example procedure, paper is loaded into Tray 1. • When loading paper, take care not to trap or injure your fingers. • When using the envelope lever, take care not to trap or injure your fingers. • For details about trays that can be loaded for each paper size and type, see page 38 "Paper Size Specifications" and page 41 "Paper Type Specifications".
2. Loading Paper 1. Pull out the paper tray carefully. Adjust the paper size dial to match the size and feed direction of paper in the paper tray. CYN027 2. Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the printer. CYN028 Place the tray on a flat surface. 3. Squeeze the clip on the side paper guide and slide it to match the paper size.
Loading Paper into Paper Trays 4. Squeeze the end guide and slide it inward to match the standard size. CXC614 5. Fan the paper before loading it in the tray. CBK254 6. Load the new paper stack print side down. Make sure paper is not stacked higher than the upper limit (upper line) marked inside the tray. CXC666 7. Adjust the paper guides to close any gaps. Do not move paper loaded in the tray more than a few millimeters.
2. Loading Paper 8. Lift the front side of the tray, and then slide it into the printer carefully until it stops. CYN029 To avoid paper jams, make sure the tray is securely inserted. • When loading paper larger than A4 or 81/2 × 11 into Tray 1, extend the tray. For details, see page 48 "When Loading Paper Larger than A4 or 81/2 × 11". • Letterhead paper must be loaded in a specific orientation. For details, see page 52 "Loading Orientation-Fixed Paper or Two-Sided Paper".
Loading Paper into Paper Trays 3. Return the catches to the positions where they lock. CXC608 • When loading A4 , 81/2 × 11 , or smaller paper, do not extend the tray. Otherwise, a paper jam may occur.
2. Loading Paper Loading Paper into the Bypass Tray • For details about trays that can be loaded for each paper size and type, see page 38 "Paper Size Specifications" and page 41 "Paper Type Specifications". • Make sure the paper stack does not exceed the upper limit mark. Excessive stacking can cause paper jams. • Do not mix different types of paper. • After loading paper, specify the paper size and type using the control panel.
Loading Paper into the Bypass Tray 2. Slide both sides of the paper guide outward, and then load paper print side up until it stops. 1 2 1 CYN038 3. Adjust both sides of the paper guide to match the paper width. CYN039 • When using the bypass tray, it is recommended that you set the paper direction to . • Letterhead paper must be loaded in a specific orientation. For details, see page 52 "Loading Orientation-Fixed Paper or Two-Sided Paper". • You can load envelopes into the bypass tray.
2. Loading Paper Loading Orientation-Fixed Paper or Two-Sided Paper Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or copied paper) might not print correctly, depending on how the paper is placed. Settings using the control panel Set [Letterhead Setting] to [Auto Detect] or [On (Always)], and then place the paper as shown in the table below. For details about [Letterhead Setting], see: • "Machine Modes", Operating Instructions.
Loading Orientation-Fixed Paper or Two-Sided Paper • To print on letterhead paper when [Letterhead Setting] is set to [Auto Detect], you must specify [Letterhead] for the paper type in the printer driver's settings. • If a print job is changed partway through printing from one-sided to two-sided printing, one-sided output after the first copy may be printed facing a different direction.
2. Loading Paper Loading Envelopes This section explains various details about and recommendations concerning envelopes. • The inside of the machine could be very hot. Do not touch the parts with a label indicating the "hot surface." Otherwise, an injury might occur. • Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper. Not doing so could result in burns. • When using the envelope lever, take care not to trap or injure your fingers.
Loading Envelopes 3. Close the rear cover. CYN114 • Be sure to raise the envelope lever after printing on envelopes. • If printed envelopes come out badly creased, load the envelopes in the opposite direction. Also, configure the printer driver to rotate the print object 180 degrees. Specifications of Envelopes • Do not use window envelopes. • Envelopes, especially those with glue on their flaps, may stick together. Fan the envelopes to separate them before loading.
2. Loading Paper Orientation Paper tray 1 Bypass tray Envelopes • Flaps: closed • Flaps: closed • Bottom side of envelopes: toward the right of the printer • Bottom side of envelopes: toward the right of the printer • Side to be printed: face down • Side to be printed: face up When loading envelopes, use both the control panel and the printer driver to select "Envelope" for the paper type and specify the thickness of the envelopes.
Loading Envelopes • Depending on the environment, printing on envelopes may wrinkle them even if they are the recommended envelopes. • Certain types of envelopes might be output creased, dirtied, or misprinted. If you are printing a solid color on an envelope, lines may appear where the overlapped edges of the envelope make it thicker. Printing on Envelopes with Windows (PCL 6/PostScript 3) 1. After creating a document, open the [Printing Preferences] dialog box in the document's native application. 2.
2. Loading Paper 2. Click the [Paper] tab, and then configure the following settings: • Input Tray: Select the paper tray where the envelopes are loaded. • Document Size: Select the envelope size. • Type: Select [Envelope]. Change any other print settings as necessary. For details, see the printer driver's Help. 3. Click [OK]. 4. Start printing from the application's [Print] dialog box. • Configure the paper settings appropriately using both the printer driver and the control panel.
Loading Envelopes 6. Switch the "Feature Sets:" menu to configure the following settings: • Paper Type: Select [Envelope]. 7. Change any other print settings as necessary. 8. Start printing from the application's [Print] dialog box. • Configure the paper settings appropriately using both the printer driver and the control panel. For details about settings using the control panel, see page 62 "Configuring Envelope Settings Using the Control Panel". • Envelopes must be loaded in a specific orientation.
2. Loading Paper Paper Settings This section explains how to specify paper size and type using the control panel. • When [Tray Setting Priority] is set to [Machine Setting(s)], the paper settings configured using the printer's control panel have priority over the settings specified in the printer driver or commands. For details, see: • "Machine Modes", Operating Instructions. (for SP 4510DN) • "System", Operating Instructions.
Paper Settings • For details about the available paper size, see page 38 "Paper Size Specifications". Specifying Custom Size Paper Press the [Menu] key, and then select the setting items using the [ ] or [ ] key. 1. Select [Paper Input] Press [OK] 2. Select [Paper Size: (tray name)] 3. Select [Custom Size] Press [OK] Press [OK] 4. Enter the horizontal value 5. Enter the vertical value Press [OK] Press [OK] 1. Press the [User Tools] key, and then display the [Tray Paper Settings] screen.
2. Loading Paper 4. If you have selected [Recycled Paper], [Color Paper], [Letterhead], [Label Paper], [Envelope], or [Preprinted Paper] for the paper type, press [Escape] 5. Select [Maintenance] Press [OK] 6. Select [General Settings] Press [OK] 7. Select the paper thickness setting for the specified paper type 8.
Paper Settings 6. Press [Escape] 7. Select [Maintenance] Press [OK] 8. Select [General Settings] Press [OK] 9. Select [Envelope Setting] Press [OK] 10. Select the source tray for which you want to change the paper thickness 11. Select the paper thickness Press [OK] Press [OK] 1. Press the [User Tools] key, and then display the [Tray Paper Settings] screen. [System Settings] [Tray Paper Settings] 2. Press [Tray Paper Size: (tray name)], and then specify the paper size.
2.
3. Troubleshooting This chapter provides solutions to common problems and it also explains how to correct unwanted print results. When a Panel Tone Beeps The following table describes various beep patterns that the printer produces to alert users about printer conditions and the meaning of each beep pattern. Beep pattern Meaning Causes Single short beep Panel/screen input accepted. A control panel key was pressed. Two long beeps Printer has warmed up.
3. Troubleshooting When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel Indicators This section describes the indicators displayed when the printer requires the user to remove misfed paper, to add paper, or to perform other procedures. Indicator : Paper Misfeed indicator Status Appears when a paper misfeed occurs. For details about removing jammed paper, see page 119 "Removing Jammed Paper". : Load Paper indicator Appears when paper runs out.
When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel Displays the state of and solutions for paper misfeeds. • Cover Open Indicates whether one or more covers of the printer are open. Data Storage You can check the following items under [Data Storage]: • HDD Remaining Mem. Displays the amount of available hard disk memory. • HDD File(s) Displays the total number of jobs stored on the hard disk.
3. Troubleshooting 1 2 3 4 CQT666 1. [Mac/ApliStat] tab Indicates the status of the printer. 2. Status icons The icons that can be displayed are described below: : The printer function is performing a job. : An error has occurred on the printer. : An error has occurred in the printer function being used, or the printer function cannot be used because an error has occurred on the printer. 3. Messages Displays a message that indicates the status of the printer.
When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel Problem Cause Solution • Press [Check], and then check the displayed message and take appropriate action. For details about error messages and their solutions, see page 71 "When Messages Are Displayed". The printer is unable to connect to the network. A network error has occurred. • Check that the printer is correctly connected to the network and that the printer is correctly set.
3. Troubleshooting If USB Connection Fails Problem 70 Causes Solutions The printer is not automatically recognized. The USB cable is not connected properly. Disconnect the USB cable, turn off the printer, and then turn it on again. When the printer has fully booted up, reconnect the USB cable. Windows has already configured the USB settings. Check whether or not the computer has identified the printer as an unsupported device.
When Messages Are Displayed When Messages Are Displayed This section describes the main messages that appear on the display panel and printed error logs and reports. If other messages appear, follow their instructions. Status Messages Message Status "Energy Saver Mode" The printer is in Energy Saver mode. Press any key to recover to the normal mode. "Hex Dump Mode" In Hex Dump mode, the printer receives data in a hexadecimal format. Turn off the printer after printing, and then turn it on again.
3. Troubleshooting Message Status "Hex Dump Mode" In Hex Dump mode, the printer receives data in a hexadecimal format. Press [Job Reset] to cancel Hex Dump mode. "Job suspended." Printing was temporarily suspended because [Job Operation] or the [Suspended] key was pressed. "Loading Toner..." The printer is loading the toner. Wait a while. "Offline" The printer is offline. "Please wait.
When Messages Are Displayed Message Cause Solution " (A2) Remove misfeed in Trays. Opn & cls Frt. Cov." Remove the jammed paper For details, see page 119 from the bypass tray. To reset "Removing Jammed Paper". the error, open the front cover and then close it. " (B) Open Front Cover and remove the paper." Open the front cover and remove the jammed paper from the internal paper feed path. For details, see page 119 "Removing Jammed Paper". " (B) (C) Open Front/Rear Cover and remove misfeed.
3. Troubleshooting Message Cause Solution "@Remote Cert. update failed" Updating the @Remote certificate failed. Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative. "Cannot connect=>Comm.Serv. Check proxy user/password." The proxy user name or password is incorrect. Check the proxy server settings, and then change the user name and/or password if they are incorrect. "Cannot connect with DHCP server.
When Messages Are Displayed Message Cause Solution "Connect failed:WirelessCard Turn power off, check card." The printer cannot detect the wireless LAN interface board. Check that the board is supported or installed correctly. "Cover Open. Please close the indicated cover." A cover of the printer is open. Close the cover as indicated on the control panel. "Duplex mode is in off position for (tray name)" The duplex mode for the indicated tray is not available. You can use one-sided printing only.
3. Troubleshooting Message Cause Solution "Independent-supply toner" Independent-supply toner is set. Use the toner recommended for this printer. "IPv6 Address already exists Linklocal Address(109/209)" The same IPv6 address is already used. Contact your network administrator. "IPv6 Address already exists Stateless Address(109/209)" The same IPv6 address is already used. Contact your network administrator. "IPv6 Address already exists Manual Config.
When Messages Are Displayed Message Cause Solution "Problem:Wireless card Please call service." The printer cannot detect a wireless LAN interface board. Check that the wireless LAN interface board installed correctly. If the problem persists, contact your sales or service representative. "Replacmnt Requrd Maint. Kit" You need to replace the maintenance kit. For details, see "Replacing Other Consumables", Operating Instructions. "Replcmnt Requrd Drum Unit" You need to replace the drum unit.
3. Troubleshooting Message 78 Cause Solution "Standard Tray is full. Remove the paper." The standard tray is full. Remove the paper. "Supply order has failed." The automatic supply order failed. The message indicates the printer tried to order the supplies. "This NetBIOS name is already in use. The NetBIOS name specified (108/208)" for the printer is already used by another device on the network. Contact your network administrator. "The same IPv4 Address already exists.
When Messages Are Displayed Message Cause Solution "Cannot connect with the wireless card. Turn the main power switch off, then check the card." • The wireless LAN interface board was not inserted when the printer was turned on. • The wireless LAN interface board was pulled out after the printer was turned on. • Turn off the main power switch, and then confirm the wireless LAN interface board is inserted correctly. For details about installing the board, contact your service representative.
3. Troubleshooting Message "Hardware Problem: Parallel I/F" Cause An error has occurred in the IEEE 1284 interface board. Solution • Turn the main power switch off and then confirm the IEEE 1284 interface board is inserted correctly. For details about installing the board, see "Installing the Interface Units", Operating Instructions. • If the message appears again, contact your service representative. "Hardware Problem: USB" An error has occurred in the USB interface.
When Messages Are Displayed Message Cause Solution "No toner. Replace Toner Cartridge." The toner has run out. Replace the print cartridge. For details, see "Replacing the Print Cartridge", Operating Instructions. "n ppr siz msmtch Select new tray or use ppr size below." The size of the paper in the tray does not match the paper size specified in the printer driver. Select a tray containing paper that is the same size as the specified paper size. ("n" is a tray name.) "Printer font error.
3. Troubleshooting Message Cause "Toner Cartridge is almost empty. Replace Toner Cartridge." The print cartridge is almost empty. "Tray setg. do not match spcfd siz&typ. Select new tray or use sz&typ below." The printer driver settings are incorrect or the tray does not contain paper of the size or type selected in the printer driver. Solution Prepare a new print cartridge.
When Messages Are Displayed Messages during Direct print from a memory storage device Message "Unable to access the specified memory storage device." "Exceeded the limit value for total data size of the selected files. Cannot select more files." Causes The memory device used cannot be recognized. • The size of the selected file exceeds 1 GB. • The total size of the selected files exceeds 1 GB.
3. Troubleshooting Message 84 Cause Solution "86: Error" Parameters of the control code are invalid. Check the print settings. "91: Error" Printing was canceled by the auto job cancel function due to a command error. Check that the data is valid. "92: Error" Printing was canceled because the [Job Reset] key or the [Suspend/Resume] key was pressed on the printer's control panel. Perform the print operation again as necessary. "Address book is in use.
When Messages Are Displayed Message Cause Solution "Command Error." An RPCS command error occurred. Check that the communication between a device and the printer is working correctly. "Compressed Data Error" The printer detected corrupt compressed data. Check that the program you used to compress the data is functioning correctly. "Duplex cancelled." Duplex printing was canceled. Change the setting for "Duplex Tray" in [Paper Input] to enable duplex printing for the paper tray. "Error occured.
3. Troubleshooting Message "Function use denied." Cause Solution The print job was cancelled Enter the user name or user because of one of the following: code with privileges to print, or enter the correct password for • The user does not have the user name. privileges to print. • No privileges to print are assigned to the entered user name or user code, or • A wrong password was specified for the user name. "HDD is full.
When Messages Are Displayed Message "Insufficient Memory." Cause A memory allocation error occurred. Solution PCL 6 Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Raster] in the "Vector/ Raster:" list. In some cases, it will take a long time to complete a print job.
3. Troubleshooting Message 88 Cause Solution "Paper Type Error" The printer does not recognize the paper type specified using the printer driver. Check that the printer is connected to the network correctly and bidirectional communication is enabled. If the problem persists, check the user paper type settings of the printer. "Password mismatch." A wrong password was entered when an encrypted PDF file was printed. Check the password. "PDF File Error." A syntax error, etc., occurred.
When Messages Are Displayed Message "84: Error" Cause Solution There is no work area available for image processing. • Select [Font Priority] for [Memory Usage] in [System]. Decrease the number of files sent to the printer. • Decrease the number of files sent to the printer or install the optional SDRAM module. For details about installing SDRAM module, contact your service representative. "85: Error" The specified graphics library is unavailable. • Check that the data is valid.
3. Troubleshooting Message Cause Solution "Address Book is currently in use by another function. Authentication has failed." The printer currently cannot perform authentication because the Address Book is being used by another function. Wait a while, and then retry the operation. "Auto-registration of user information has failed." Automatic registration of information for LDAP Authentication or Windows Authentication failed because the Address Book is full.
When Messages Are Displayed Message "Data storage error." "Duplex has been cancelled." Cause Solution You tried to print a Sample Print, Locked Print, Hold Print, or Stored Print file while the hard disk was not installed. The hard disk is required when printing a Sample Print, Locked Print, Hold Print, or Stored Print. Duplex printing was canceled. If the message appear after installing the hard disk, contact your service representative. • Select the proper paper size for the duplex function.
3. Troubleshooting Message "Excdd max. No. of pages(AT)" "Exceeded max. No. of pages for temporary/stored jobs." Solution While printing a Sample Print, Locked Print, Hold Print, or Stored Print file, the maximum page capacity was exceeded. • Delete unneeded files stored in the printer. While printing a Sample Print, Locked Print, Hold Print, or Stored Print file, the maximum page capacity was exceeded. • Delete unneeded files stored in the printer. • Reduce the number of pages to print.
When Messages Are Displayed Message "HDD is full. (Auto)" "I/O buffer overflow." Cause Solution The hard disk became full while using the error job store function to store Normal Print jobs as Hold Print files. • Delete unneeded files stored in the printer. An input buffer overflow occurred. • Select [Font Priority] for [Memory Usage] in [System]. • Reduce the data size of the Temporary Print file and/or the Stored Print file.
3. Troubleshooting Message "Insufficient Memory" Cause A memory allocation error occurred. Solution PCL 5/PostScript 3 Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. PCL 6 Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help.
When Messages Are Displayed Message Cause Solution "Print overrun." Images were discarded while printing. Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. "Printing privileges have not been set for this document." The PDF document you have tried to print has no privileges to print. Contact the owner of the document. "Receiving data failed." Data reception was aborted. Resend the data.
3. Troubleshooting Message Cause Solution "Unauthorized Copy Prevention error occurred. Job cancelled." The resolution is set to a value less than 600 dpi when [Unauthorized Copy Prevention] is specified. On the printer driver, set the resolution to 600 dpi or higher, or deselect [Unauthorized Copy Prevention]. "User Paper Type Error" The printer does not recognize the paper type specified using the printer driver.
When Messages Are Displayed If printing does not start, contact your service representative. • The contents of errors may be printed on the Configuration Page. Check the Configuration Page in conjunction with the error log. For details about how to print the Configuration Page, see "Test Printing", Operating Instructions.
3. Troubleshooting When You Cannot Print Problem Cause Solution Printing does not start. The power is off. For details about how to turn on the main power switch, see page 26 "Turning On/Off the Power". Printing does not start. The cause is displayed on the screen of the control panel. Check the error message or warning status on the display panel, and then take the required action. For details about solutions, see page 71 "When Messages Are Displayed". Printing does not start.
When You Cannot Print Problem Printing does not start. Cause Solution If the printer is using wireless LAN, failure to print might result from a weak wireless signal. Check the radio signal status of the wireless LAN in [System Settings]. If the signal quality is not satisfactory, move the printer to a location where radio waves can pass or remove objects that might cause interference. You can check the signal status only when wireless LAN is used in infrastructure mode.
3. Troubleshooting Problem 100 Cause Solution Printing does not start. If the printer is using wireless LAN, the receiver's MAC address may be preventing communication with the access point. Check the access point settings when using the infrastructure mode. Depending on the access point, client access may be filtered by MAC address. Also, check that there are no transmission problems between the access point and wired clients, and between the access point and wireless clients.
When You Cannot Print Problem Printing does not start when using the extended wireless LAN in Ad-hoc Mode. Cause The correct Communication Mode is not set. Solution • Turn the main power switch off and then back on again. For details about how to turn on/off the main power switch, see page 26 "Turning On/Off the Power". • Change [Communication Mode] in [System Settings] to [802.11 Ad-hoc Mode], and then select [Off] for [Security Method].
3. Troubleshooting Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when a print job is performed from a computer. When You Cannot Print Properly Problem The printed image is smudged. Cause Solution Settings for thick paper have not PCL 5e/5c been configured when printing On the printer driver's on thick paper in the bypass [Paper] tab, select [Bypass tray. Tray] in the "Input Tray:" list.
Other Printing Problems Problem Cause Solution Printed images contain blots or are patchy. The paper is creased, curled, or has blemishes. Smooth out the wrinkles or replace the paper. For details about paper, see page 43 "Paper Precautions". The printed image is faded over the entire page. The paper is damp. Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 43 "Paper Precautions".
3. Troubleshooting Problem 104 Cause Solution The printed image is different from the image on the computer's display. Printing will be performed by the printer's graphic processing function. PCL 6 The image is too dark or too light. The paper type settings are not configured correctly. Check that the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel. For details about paper type settings, see page 60 "Paper Settings".
Other Printing Problems Problem Cause Solution Print result differs from the display. The printer is not selected for printing. Use the printer driver of the printer and check that the printer is the specified printer. For details about how to open the printer driver settings screen, see "Displaying the Printing Preferences dialog box from the [Start] menu", Operating Instructions. Print result differs from the display. Data transmission failed or was canceled during printing.
3. Troubleshooting Problem Image position differs from the display. Cause The page layout settings are not configured correctly. Solution PCL 5e/5c On the printer driver's [Paper] tab, select [Print On] box, and then select the desired size. PCL 6 / PostScript 3 On the printer driver's [Detailed Settings] tab, click [Basic] in "Menu:", and then select the desired size in the "Print On:" list. 106 Lines of garbled or unwanted alphanumeric characters appear.
Other Printing Problems Problem Fine lines are fuzzy with inconsistent thickness or color, or do not appear. Cause Super fine lines have been specified in the application. Solution PostScript 3 Change the dithering settings on the printer driver. For details about the dithering settings, see the printer driver Help. If the problem continues after you change the dithering settings, use the settings of the application in which the image was created to change the color and thickness of the lines.
3. Troubleshooting Problem 108 Cause Solution Images are printed at a slant. The tray's side fences might not be locked. Check that the side fences are locked. For details about how to set the side fences, see page 45 "Loading Paper into Paper Trays" or page 50 "Loading Paper into the Bypass Tray". Images are printed at a slant. The paper is feeding in at a slant. Load the paper correctly.
Other Printing Problems Problem Misfeeds occur frequently. Cause The paper is wrinkled or has been folded/creased. Solution • Use recommended paper. For details about recommended paper, see page 38 "Paper Size Specifications" and page 41 "Paper Type Specifications". • Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 43 "Paper Precautions". Misfeeds occur frequently. Printed paper is being used.
3. Troubleshooting Problem Cause Solution Edges of sheets are creased. The paper is damp. Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 43 "Paper Precautions". Edges of sheets are creased. You are using nonrecommended paper. Use recommended paper. For details about recommended paper, see page 38 "Paper Size Specifications" and page 41 "Paper Type Specifications". Duplex printing is malfunctioning.
Other Printing Problems Additional Troubleshooting Problem It takes a long time to complete a print job. Causes Photographs and other data intensive pages take a long time for the printer to process, so simply wait when printing such data. Solutions If the Data In indicator is flashing, data has been received by the printer. Wait for a moment. Changing the following settings with the printer driver may help speed up printing: • Select [Speed] in "Print Priority" list. • Select a lower resolution.
3. Troubleshooting Problem Causes Some types of data, such as The printer driver settings are not graphics data or data from configured correctly. certain applications, do not print. Solutions PCL 5e/5c: On the printer driver's [Print Quality] tab, select [600 dpi] in the "Resolution" area. PCL 6: • On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Quality] in the "Print Priority:" list.
Other Printing Problems Problem Some characters are not printed or appear strange. Causes The printer driver settings are not configured correctly. Solutions PCL 5e/5c: On the printer driver's [Print Quality] tab, select [600 dpi] in the "Resolution" area. PCL 6: • On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Quality] in the "Print Priority:" list.
3. Troubleshooting Problem 114 Causes Solutions Print ends mid-job. An error might have occurred. Check the printer's display panel to see if an error has occurred. A print instruction was issued from the computer, but printing did not start. User Authentication may have been set. For details about User Authentication, see Security Guide. PDF files do not print out/ cannot perform PDF direct print. PDF files are password-protected.
Other Printing Problems Problem Printing via wireless LAN is slow. Causes Solutions • A communication error might have occurred. • Interference from other wireless LAN devices can reduce the communication speed • If the printer is using a wireless LAN, radio waves may be interfering with the wireless communication. This may occur if there is a microwave oven, cordless telephone, industrial printer, scientific instrument, or medical instrument using the same frequency range near the device.
3. Troubleshooting Problem Solutions PDF Direct Print is not executed You must install an optional hard disk or set the value of [RAM (PDF file is not printed). Disk] in the System Menu to 2 MB or higher. For details about [RAM Disk], see "System", Operating Instructions When printing a PDF using a password, set the password of the PDF file using the [Change PDF Password] menu in [PDF Menu] or Web Image Monitor. For details about [Change PDF Password], see "PDF Menu", Operating Instructions.
Other Printing Problems Problem Prints do not stack properly. Solutions • Paper is damp. Use paper that has been stored properly. See page 43 "Paper Precautions". • If printed sheets come out curled, use the standard tray extension. See page 11 "Guide to Components". It takes too long to turn on the If the printer is turned off while accessing the hard disk (for printer. example: during file deletion), the printer will require more time to power-up the next time it is turned on.
3. Troubleshooting Problem Solutions When printing combined prints Check that the paper size and direction set in the printer driver are or bound prints. the same as those set in the application. If the settings are not the same, change the settings of the printer driver. An empty tray is selected by Auto Tray Select, and the document is not printed due to out of paper error.
Removing Jammed Paper Removing Jammed Paper An error message appears if a paper misfeed occurs. The error message indicates where the misfeed occurs. Check the location and remove the paper. • The inside of the machine could be very hot. Do not touch the parts with a label indicating the "hot surface." Otherwise, an injury might occur. • Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper. Not doing so could result in burns.
3. Troubleshooting 2. Pull out the jammed paper carefully. CYN055 3. Close the paper tray carefully. CYN056 4. Open the front cover by pushing the front cover release button, and then close it to reset the misfeed condition.
Removing Jammed Paper CYN053 • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the paper jam is cleared. Paper Misfeed Message (A2) The paper misfeed message " (A2)" appears when a paper misfeed occurs in the bypass tray. 1. Remove paper loaded in the bypass tray. CYN057 2. Pull out the jammed paper carefully.
3. Troubleshooting 3. Open the front cover by pushing the front cover release button, and then close it to reset the misfeed condition. CYN005 CYN053 • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the paper jam is cleared. Paper Misfeed Message (B) The paper misfeed message " (B)" appears when a paper misfeed occurs in the internal paper feed path. • The inside of this printer becomes very hot.
Removing Jammed Paper 1. Push the button on the right side of the printer, and then open the front cover with both hands carefully. CYN005 2. Hold the print cartridge's front handle to lift and pull it out. CYN050 3. Pull out the jammed paper carefully.
3. Troubleshooting 4. If you cannot see the jammed paper or remove it, lift "B" and remove the jammed paper. CYN060 CYN061 5. Hold the handle of the print cartridge, and then insert it into the printer until it stops.
Removing Jammed Paper 6. Close the front cover with both hands carefully. CYN053 • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the paper jam is cleared. Paper Misfeed Message (B) (C) The paper misfeed message " (B) (C)" appears when a paper misfeed occurs in the internal paper feed path. • The inside of this printer becomes very hot.
3. Troubleshooting 2. Hold the print cartridge's front handle to lift and pull it out. CYN050 3. Pull out the jammed paper carefully. CYN059 4. If you cannot see the jammed paper or remove it, lift "B" and remove the jammed paper.
Removing Jammed Paper CYN061 5. If you cannot remove the jammed paper, open the rear cover. CYN062 6.
3. Troubleshooting 7. Pull the fusing unit out. CYN064 8. Hold the tab, and then remove the jammed paper. CYN065 9. If the paper is not jammed in the fusing unit, remove the jammed paper from inside of the printer.
Removing Jammed Paper CYN067 10. Push the fusing unit until it stops. CYN068 11. Push the lock levers of the fusing unit down until they click.
3. Troubleshooting 12. Close the rear cover. CYN070 13. Hold the handle of the print cartridge, and then insert it into the printer until it stops. CYN052 14. Close the front cover with both hands carefully. CYN053 • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the paper jam is cleared.
Removing Jammed Paper • " (Y1)": Tray 2 • " (Y2)": Tray 3 The procedure for removing jammed paper is the same for all trays. In the following procedure, a paper jam that occurs in Tray 2 (with the (Y1) message displayed) is explained as an example. 1. Pull out the paper tray until it stops. CYN071 2. Pull out the jammed paper carefully. CYN072 3. Hold the tray with both hands, slide it along the rails of the paper feed unit, and then push it straight in.
3. Troubleshooting 4. Open the front cover by pushing the front cover release button, and then close it to reset the misfeed condition. CYN005 CYN053 Paper Misfeed Message (Z1) The paper misfeed message " (Z1)" appears when a paper misfeed occurs inside the duplex unit. 1. Open the rear cover.
Removing Jammed Paper 2. Pull out the jammed paper carefully. CYN074 3. If you can see the jammed paper in the output tray, keep the rear cover opened and remove the paper. CYN075 4. If you cannot see the jammed paper, lift the "Z1" guide board.
3. Troubleshooting 5. Pull out the jammed paper carefully. CYN077 6. Close the rear cover. CYN070 Paper Misfeed Message (Z2) The paper misfeed message " (Z2)" appears when a paper misfeed occurs in the internal paper feed path of duplex printing. 1. Pull out the paper tray carefully.
Removing Jammed Paper 2. Pull down "Z2". CYN079 3. Pull out the jammed paper carefully. CYN080 4. Return "Z2" to its original position.
3. Troubleshooting 5. Lift the front side of the tray, and then slide it into the printer carefully until it stops. CYN029 6. Open the front cover by pushing the front cover release button, and then close it to reset the misfeed condition.
Trademarks Trademarks Adobe, Acrobat, PostScript, and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Firefox® is a registered trademark of the Mozilla Foundation. JAWS® is a registered trademark of Freedom Scientific, Inc., St. Petersburg, Florida and/or other countries. Macintosh, Mac OS, OS X, and Safari are trademarks of Apple Inc., registered in the United States and other countries.
3. Troubleshooting • The product names of Windows 8 are as follows: Microsoft® Windows® 8 Microsoft® Windows® 8 Pro Microsoft® Windows® 8 Enterprise • The product names of Windows 8.1 are as follows: Microsoft® Windows® 8.1 Microsoft® Windows® 8.1 Pro Microsoft® Windows® 8.
MEMO 139
MEMO 140 EN GB EN US M158-7504B
© 2013,2014
EN GB EN AU M158-7504B
