User Guide Getting Started Loading Paper Troubleshooting For safe and correct use, be sure to read the Safety Information in Read This First before using the machine.
TABLE OF CONTENTS Manuals for This Machine................................................................................................................................. 3 1. Getting Started Before You Start..................................................................................................................................................5 How to Read the Manuals.............................................................................................................................
Specifying a Paper Type............................................................................................................................. 47 Configuring Envelope Settings Using the Control Panel...........................................................................47 3. Troubleshooting When a Panel Tone Beeps..............................................................................................................................
Manuals for This Machine Read this manual carefully before using this machine. Refer to the manuals that are relevant to what you want to do with the machine. • The method for viewing the manual depends on the manual. • Adobe® Acrobat® Reader®/Adobe Reader must be installed in order to view the manuals as PDF files. • A Web browser must be installed in order to view the HTML manuals.
• Enable SSL (Secure Sockets Layer) Encryption. • Change the user name and password of the administrator using Web Image Monitor. For details, see "Before Using This Printer", Security Guide. Be sure to read this manual when configuring the enhanced security functions or user and administrator authentication. Driver Installation Guide Explains how to install and configure the drivers.
1. Getting Started This section describes the symbols used in the manuals supplied with the printer, available options, and names and functions of components. Before You Start How to Read the Manuals Symbols used in the manuals This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.
1. Getting Started Disclaimer Contents of this manual are subject to change without prior notice. To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or non-use of this product and operation manuals provided with it. Make sure that you always copy or have backups of the data registered in this machine.
Before You Start The following information is region-specific. Read the information under the symbol that corresponds to the region of your printer. (mainly Europe and Asia) If the label contains the following, your printer is a Region A model: • CODE XXXX -27 • 220–240 V (mainly North America) If the label contains the following, your printer is a Region B model: • CODE XXXX -17 • 120–127 V • Dimensions in this manual are given in two measurement units: metric and imperial.
1. Getting Started Guide to Names and Functions of Components Guide to Components • Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal components. Exterior: Front view 7 6 8 9 5 4 3 2 1 10 BYK004 1. Tray 1 Up to 550 sheets of plain paper can be loaded. For details about the sizes and types of paper that can be used, see page 28 "Paper Size Specifications" and page 30 "Paper Type Specifications". 2.
Guide to Names and Functions of Components For details about the sizes and types of paper that can be used, see page 28 "Paper Size Specifications" and page 30 "Paper Type Specifications". 5. Front cover Open the front cover to replace the fusing unit or transfer roller, or to remove jammed paper. 6. Control panel For details, see page 13 "Guide to the Names and Functions of the Control Panel". 7.
1. Getting Started 1. Ethernet port Use a network interface cable to connect the printer to a network. 2. USB port B Use a USB cable to connect the printer to a computer. 3. USB port H (Port for use by customer engineer) Do not use this port. 4. Controller Board Slide this out to install options such as the memory unit or printer hard disk. Plug cables such as a USB cable and Ethernet cable into their connectors. 5. Optional interface board slot Optional interface boards can be inserted.
Guide to Names and Functions of Components Interior: Front view 6 5 4 3 2 1 7 BYK006 1. Waste Toner Bottle Collects toner that is wasted during printing. If the message which prompts you to replace it appears on the display, replace the waste toner bottle. For details about the messages that appear on the screen when consumables need to be replaced, see "Replacing Other Consumables", Operating Instructions. 2. Inner Cover Open this cover when replacing the drum unit or transfer unit. 3.
1. Getting Started For details about the messages that appear on the screen when consumables need to be replaced, see "Replacing Other Consumables", Operating Instructions. 7. Transfer Roller Replace the transfer roller and the transfer unit together. For details about the messages that appear on the screen when consumables need to be replaced, see "Replacing Other Consumables", Operating Instructions. Guide to functions of the printer's internal options 1 2 3 DJF002 1.
Guide to Names and Functions of Components To attach this option, see "Installing SD Card Options", Operating Instructions. 3. Hard disk Allows you to store documents to be printed. To attach this option, see "Installing the hard disk", Operating Instructions. • If you want to use two or more SD cards that can be inserted in the same slot, contact your sales or service representative.
1. Getting Started 1 2 3 4 5 6 7 8 9 10 11 12 13 14 DJF004 1. Light sensor The sensor that detects the ambient light level when the ECO Night Sensor function is enabled. 2. [Job Reset] key Press to cancel the current print job. 3. [Suspend/Resume] key Press this to suspend the print job currently being processed. The indicator remains lit as long as the job is suspended. To resume the job, press this key again.
Guide to Names and Functions of Components 8. [Escape] key Press this key to cancel an operation or return to the previous display. 9. Scroll keys Press these keys to move the cursor in each direction. When the [ ] [ ] [ ] [ ] keys appear in this manual, press the applicable key for the direction that you want to move the cursor. 10. Alert indicator Lights up or flashes when a printer error occurs. Steady red: printing is not possible, or is possible but print quality cannot be ensured.
1. Getting Started • Error Log If a document cannot be printed due to errors or other reasons, an error log is created. You can check the error log using the control panel. 3. [Prt.Jobs] Press to display print jobs sent from a computer. [Prt.Jobs] is displayed only when the optional hard disk is installed in the printer. 4. [Supplies] Press to display the information about printer supplies. • By default, the remaining amount of toner is displayed.
Turning On/Off the Power Turning On/Off the Power This section explains how to turn on/off the printer. Turing On the Power 1. Make sure the power cord is firmly plugged into the wall outlet. 2. Push the main power switch. DJF005 The power indicator turns on. • After you switch the main power on, a screen may appear to indicate that the printer is initializing. Do not switch the power off during this process. Initialization takes about three minutes.
1. Getting Started • Do not turn off the power while the printer is in operation. 1. Push the main power switch. DJF005 The main power is turned off automatically when the shutdown process is complete. If the shutdown process is not complete within the period of time displayed on the screen, contact your service representative. Saving Energy This printer has the following energy saving functions: Low Power mode If the printer is not used for a certain period of time, it enters Low Power mode.
Turning On/Off the Power When the printer is in Fusing Unit Off mode, the display is on but the fusing unit heater is off to save energy. In this mode, you can change the printer settings on the control panel. However, the printer must exit this mode to print. You can change the amount of time that the printer waits before switching to Fusing Unit Off mode under [Fusing Unit Off Mode Timer]. For details, see "System", Operating Instructions.
1. Getting Started printer is located in an environment where it is exposed to direct sunlight, it is advisable that you do not change the factory default configuration and only enable [Auto Power Off Only].
Displaying the Printer Configuration Screens Using the Control Panel Displaying the Printer Configuration Screens Using the Control Panel Configuring Printer Settings from the [Menu] key The configuration screens allow you to change or set defaults. • If Administrator Authentication Management is specified, contact your administrator. 1. Press the [Menu] key. DJF006 2. Select the settings you want to change. Press the [ ] or [ ] key to select the next or previous items. 3. Press the [OK] key.
1. Getting Started Using Web Image Monitor • You cannot configure the printer settings using Web Image Monitor from a computer connected to the USB device server's network. Be sure to access Web Image Monitor from the printer's network. Using Web Image Monitor, you can check the printer status and change settings. Available operations The following operations can be remotely performed using Web Image Monitor from a client computer.
Using Web Image Monitor • If you are using a proxy server, change the Web browser settings. Contact your administrator for information about the settings. • We recommend using Web Image Monitor in the same network. • If the printer is firewall-protected, it cannot be accessed from computers outside the firewall. • If the printer under DHCP is used, the IP address may be changed automatically by the DHCP server settings. Enable DDNS setting on the printer, and then connect using the printer's host name.
1. Getting Started Administrator mode This mode requires an administrator login to enter. In the administrator mode, you can configure various printer settings. • When entering an IPv4 address, do not begin segments with zeros. For example: If the address is "192.168.001.010", you must enter it as "192.168.1.10". 1. Start your Web browser. 2. Enter "http://(printer's IP address or host name)/" in your Web browser's address bar. The top page of Web Image Monitor appears.
Using Web Image Monitor 3. Refresh/Help (Refresh): Click at the upper right in the work area to update the printer information. Click the Web browser's [Refresh] button to refresh the entire browser screen. (Help): Use Help to view or download Help file contents. 4. Basic Information area Displays the basic information of the printer. 5. Work area Displays the contents of the item selected in the menu area.
1.
2. Loading Paper This chapter describes available trays for each paper size and type, and explains how to load paper in paper trays. Paper Loading Procedure To achieve the print results you expect, it is important to select an appropriate input tray according to the size, type, and weight of the paper you want to use for printing. You also need to specify the paper size and type properly using the control panel or Web Image Monitor. Follow the procedure below to load paper. 1.
2. Loading Paper Paper Size Specifications The following tables show the paper sizes that can be loaded in each paper tray. The "Paper size" column shows the names of paper sizes and their dimensions in millimeters and inches. The and icons indicate the paper orientation in relation to the printer body. The letters in the tables indicate the following: • A: The paper size is detected automatically. You can also select the paper size using the control panel.
Paper Size Specifications Imperial sizes Paper size name Actual size Bypass tray Trays 1–4 81/2 × 14 8.5" × 14" B A 81/2 × 13 8.5" × 13" B B 81/2 × 11 8.5" × 11" B A 81/4 × 13 8.25" × 13" B B 8" × 13" B B 71/4 × 101/2 7.25" × 10.5" B A 51/2 × 81/2 5.5" × 8.5" B A 41/8 × 91/2 4.125" × 9.5" B B - 37/8 × 71/2 3.875" × 7.5" B B - 81/2 × 132/5 8.5" × 13.
2. Loading Paper Paper Type Specifications The following table show the paper types that can be loaded in each tray. See “Paper weight” table for the actual paper weight indicated by numbers in the “Paper weight No.” column. Use both tables to specify the correct paper type for the paper you are using. The letters in the tables indicate the following: • A: Supported • : You can print on both sides of paper. • -: Not supported Paper type 30 Paper weight No.
Paper Type Specifications Paper type Paper weight No. Bypass tray Trays 1–4 Coated Paper (Glossy) 2 to 6 A A Coated Paper (Glossy: Thick) 7, 8 *2 A A Coated Paper (Matted) 2 to 6 A A Coated Paper (Matted: Thick) 7, 8 *2 A A Two-sided - - *1 It is not necessary to specify the paper weight for this paper type. *2 Paper weight No. 8 is available for the bypass tray only. Paper weight No. Paper weight 1 52–60 g/m2 (14–16 lb. BOND) 2 61–80 g/m2 (16–20 lb.
2. Loading Paper Paper Precautions • Do not attempt to print on stapled sheets, aluminum foil, carbon paper, or any kind of conductive paper. Doing so risks fire. Precautions • Print quality is not guaranteed if paper other than the ones recommended is used. For more information about recommended paper, contact your sales or service representative. • If paper jams occur or multiple sheets are fed at once, fan the paper before loading it.
Paper Precautions • Errors can occur if you print onto sides that are already printed. Be sure to print onto blank sides only. • Even supported types of paper may cause paper jams or malfunctions if they have been improperly stored. • If you print onto rough grain paper, the output image might be blurred. • Do not load sheets that have already been printed by another printer.
2. Loading Paper 4. Varies depending on the paper type • Plain Paper, Middle Thick Paper, Thick Paper 1, Thick Paper 2, Thick Paper 3, Thick Paper 4: 2 mm (0.1 inches) • Thin Paper: 3.2 mm (0.1 inches) 5. 2 mm (0.1 inches) • The print area may vary depending on the paper size, printer language, and printer driver settings. • The recommended printing area for the bypass tray is up to 355.6 mm (14.00 inches) in length in the paper feeding direction.
Loading Paper into Paper Trays Loading Paper into Paper Trays In the following example procedure, paper is loaded into Tray 1. • When loading paper, take care not to trap or injure your fingers. • For details about trays that can be loaded for each paper size and type, see page 28 "Paper Size Specifications" and page 30 "Paper Type Specifications". • If paper jams occur frequently, flip the paper stack in the tray. • Do not mix different types of paper in the same paper tray.
2. Loading Paper 2. Squeeze the clip on the side paper guide and end guide, and then adjust the guides to the paper size being loaded. DJF215 3. Load the new paper stack print side up. Make sure paper is not stacked higher than the upper limit (upper line) marked inside the tray. DJF216 4. Adjust the paper guides to close any gaps. Do not move paper loaded in the tray more than a few millimeters.
Loading Paper into Paper Trays 5. Lift the front side of the tray, and then slide it into the printer carefully until it stops. DJF218 To avoid paper jams, make sure the tray is securely inserted. • Letterhead paper and envelopes must be loaded in a specific orientation. For details, see page 40 "Loading Orientation-Fixed Paper or Two-Sided Paper" or page 42 "Loading Envelopes".
2. Loading Paper Loading Paper into the Bypass Tray • For details about trays that can be loaded for each paper size and type, see page 28 "Paper Size Specifications" and page 30 "Paper Type Specifications". • Do not mix different types of paper. • After loading paper, specify the paper size and type using the control panel. When printing a document, specify the same paper size and type in the printer driver as specified on the printer. • When loading label paper, load it one by one.
Loading Paper into the Bypass Tray 2. If you load A5 or larger size paper, pull out the bypass tray extension. DJF224 3. Slide the side guides outward, and then load paper print side down, until it stops. 1 1 2 DJF225 4. Adjust the side guides to fit the paper width. DJF226 • Letterhead paper and envelopes must be loaded in a specific orientation. For details, see page 40 "Loading Orientation-Fixed Paper or Two-Sided Paper" or page 42 "Loading Envelopes".
2. Loading Paper Loading Orientation-Fixed Paper or Two-Sided Paper Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, or copied paper) might not print correctly, depending on how the paper is placed. Settings using the control panel Set [Letterhead Setting] in [Machine Modes] under [Print Settings] to [Auto Detect] or [On (Always)], and then place the paper as shown in the table below. For details about [Letterhead Setting], see "Machine Modes", Operating Instructions.
Loading Orientation-Fixed Paper or Two-Sided Paper • If a print job is changed partway through printing from one-sided to two-sided printing, one-sided output after the first copy may be printed facing a different direction. To ensure all paper is output facing the same direction, specify different input trays for one-sided and two-sided printing. Note also that two-sided printing must be disabled for the tray specified for one-sided printing.
2. Loading Paper Loading Envelopes This section explains various details about and recommendations concerning envelopes. Specifications of Envelopes • Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper. Not doing so could result in burns. • Do not use window envelopes. • Envelopes, especially those with glue on their flaps, may stick together. Fan the envelopes to separate them before loading.
Loading Envelopes Orientation Paper tray 1–4 Bypass tray Envelopes • Flaps: closed • Flaps: closed • Bottom side of envelopes: toward the right of the printer • Side to be printed: face up • Bottom side of envelopes: toward the right of the printer • Side to be printed: face down Recommended envelopes For details about recommended envelopes, contact your local dealer. The size of envelopes that you can load depends on the tray in which you load them.
2. Loading Paper Printing on Envelopes with Windows (PCL 6/PostScript 3) 1. After creating a document, open the [Printing Preferences] dialog box in the document's native application. 2. Click the [Frequently Used Settings] tab, and then configure the following settings: • Document Size: Select the envelope size. • Input Tray: Select the paper tray where the envelopes are loaded. • Paper Type: Select [Envelope]. Change any other print settings as necessary. For details, see the printer driver's Help. 3.
Loading Envelopes 3. Click [OK]. 4. Start printing from the application's [Print] dialog box. • Configure the paper settings appropriately using both the printer driver and the control panel. For details about settings using the control panel, see page 47 "Configuring Envelope Settings Using the Control Panel". • Envelopes must be loaded in a specific orientation. For details, see page 42 "Loading Envelopes". Printing on Envelopes with Mac OS X 1.
2. Loading Paper Paper Settings This section explains how to specify paper size and type using the control panel. • When [Tray Setting Priority] is set to [Machine Setting(s)], the paper settings configured using the printer's control panel have priority over the settings specified in the printer driver or commands. For details, see "Machine Modes", Operating Instructions.
Paper Settings 4. Press the number keys to enter the horizontal value 5. Press the number keys to enter the vertical value Press [OK] Press [OK] • For details about the available paper size, see page 28 "Paper Size Specifications". Specifying a Paper Type You can improve printer performance by selecting the optimum paper type for the tray. Press the [Menu] key, and then select the setting items using the [ ] or [ ] key. 1. Select [Paper Input] Press [OK] 2.
2. Loading Paper 1. Select [Paper Input] Press [OK] 2. Select [Paper Size: (tray name)] 3. Select the envelope type Press [OK] Press [OK] 4. Select [Paper Type: (tray name)] 5. Select [Envelope] Press [OK] Press [OK] 6. Press [Escape] 7. Select [Maintenance] Press [OK] 8. Select [General Settings] Press [OK] 9. Select [Envelope Setting] Press [OK] 10. Select the source tray for which you want to change the paper thickness 11.
3. Troubleshooting This chapter provides solutions to common problems and it also explains how to correct unwanted print results. When a Panel Tone Beeps The following table describes various beep patterns that the printer produces to alert users about printer conditions and the meaning of each beep pattern. Beep pattern Meaning Causes Single short beep Panel/screen input accepted. A control panel key was pressed. Two long beeps Printer has warmed up.
3. Troubleshooting When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel Indicators This section describes the indicators displayed when the printer requires the user to remove misfed paper, to add paper, or to perform other procedures. Indicator : Paper Misfeed indicator Status Appears when a paper misfeed occurs. For details about removing jammed paper, see page 85 "Removing Jammed Paper". : Load Paper indicator Appears when paper runs out.
If USB Connection Fails If USB Connection Fails Problem Causes Solutions The printer is not automatically recognized. The USB cable is not connected properly. Disconnect the USB cable, turn off the printer, and then turn it on again. When the printer has fully booted up, reconnect the USB cable. Windows has already configured the USB settings. Check whether or not the computer has identified the printer as an unsupported device.
3. Troubleshooting When Messages Are Displayed This section describes the main messages that appear on the display panel and printed error logs and reports. If other messages appear, follow their instructions. Status Messages Message 52 Status "Calibrating..." The printer is calibrating the color. Wait a while. "Energy Saver Mode" The printer is in Energy Saver mode. Press any key to recover to the normal mode. "Hex Dump Mode" In Hex Dump mode, the printer receives data in a hexadecimal format.
When Messages Are Displayed Alert Messages (Displayed on the Control Panel) Message Cause Solution " (A) Remove misfeed in Trays. Opn & cls Frt.Cov." Remove paper from the Tray 1 and then reload paper. Then open the front cover and then close it again, so the error message disappears. For details, see page 85 "Removing Jammed Paper". " (B) (C) Open Front Cover and remove the paper." Open the front cover and remove any jammed paper from the internal paper feed path.
3. Troubleshooting Message 54 Cause Solution "@Remote Cert. update failed" Updating the @Remote certificate failed. Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative. "Cannot connect=>Comm.Serv. Check proxy user/ password." The proxy user name or password is incorrect. Check the proxy server settings, and then change the user name and/or password if they are incorrect.
When Messages Are Displayed Message "Printer Font Error." Cause There are problems with the printer's font file. Solution Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative. "Problem with Hard Disk Please call service." The printer cannot detect the hard disk. Check that the hard disk installed correctly. If the problem persists, contact your sales or service representative. "Problem:Wireless card Please call service.
3. Troubleshooting Message Cause Solution "Rplcmnt Requird:PCU:Black" You need to replace the black drum unit. For details, see "Replacing Other Consumables", Operating Instructions. "Rplcmnt Requird:PCU:Color" You need to replace the color drum units. For details, see "Replacing Other Consumables", Operating Instructions. "SD Card authenticatn.failed Error recurs, call service." Authentication from the SD card failed. Turn the printer off, and then turn it on again.
When Messages Are Displayed Alert Messages (Printed on Error Logs and Reports) This section describes likely causes of and possible solutions for the error messages that are printed on the error logs or reports. Message Cause Solution "86: Error" Parameters of the control code are invalid. Check the print settings. "91: Error" Printing was canceled by the auto job cancel function due to a command error. Check that the data is valid.
3. Troubleshooting Message Cause Solution "Collate: Page max." The amount of free memory is insufficient to perform collating. Reduce the number of pages to be printed. "Command Error." An RPCS command error occurred. Check that the communication between a device and the printer is working correctly. "Compressed Data Error" The printer detected corrupt compressed data. Check that the program you used to compress the data is functioning correctly. "Duplex cancelled.
When Messages Are Displayed Message Cause Solution "File System Full." The PDF file cannot be printed because the capacity of the file system is full. Delete all unnecessary files from the hard disk, or decrease the file size sent to the printer. "Function use denied." The print job was cancelled Enter the user name or user because of one of the following: code with privileges to print, or enter the correct password for • The user does not have the user name. privileges to print.
3. Troubleshooting Message "Insufficient Memory." Cause A memory allocation error occurred. Solution PCL 6: Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Raster] in the "Vector/Raster:" list. In some cases, it will take a long time to complete a print job.
When Messages Are Displayed Message Cause Solution "Password mismatch." A wrong password was entered when an encrypted PDF file was printed. Check the password. "PDF File Error." A syntax error, etc., occurred. Check that the PDF file is valid. "Print overrun." Printing images was aborted. Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. "Receiving data failed." Data reception was aborted. Resend the data.
3. Troubleshooting When You Cannot Print Problem 62 Cause Solution Printing does not start. The power is off. For details about how to turn on the main power switch, see page 17 "Turning On/Off the Power". Printing does not start. The cause is displayed on the screen of the control panel. Check the error message or warning status on the display panel, and then take the required action. For details about solutions, see page 52 "When Messages Are Displayed". Printing does not start.
When You Cannot Print Problem Printing does not start. Cause Solution If the printer is using wireless LAN, failure to print might result from a weak wireless signal. Check the radio signal status of the wireless LAN in [System Settings]. If the signal quality is not satisfactory, move the printer to a location where radio waves can pass or remove objects that might cause interference. You can check the signal status only when wireless LAN is used in infrastructure mode.
3. Troubleshooting Problem Cause Solution Printing does not start. If the printer is using wireless LAN, the receiver's MAC address may be preventing communication with the access point. Check the access point settings when using the infrastructure mode. Depending on the access point, client access may be filtered by MAC address. Also, check that there are no transmission problems between the access point and wired clients, and between the access point and wireless clients. Printing does not start.
When You Cannot Print When the Data In Indicator Does Not Light Up or Flash When the Data In indicator does not light up or flash after a print job starts, data is not being sent to the printer. When the printer is connected to the computer using the interface cable Check that the print port setting is correct. When connecting the printer to the computer using a parallel interface, connect using LPT1 or LPT2. 1. Open the printer properties dialog box, and then click the [Ports] tab.
3. Troubleshooting Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when a print job is performed from a computer. When You Cannot Print Properly Problem The printed image is smudged. Cause Settings for thick paper have not been configured when printing on thick paper in the bypass tray. Solution PCL 5c: On the printer driver's [Paper] tab, select [Bypass Tray] in the "Input Tray:" list.
Other Printing Problems Problem Cause Solution Printed images contain blots or are patchy. The paper is creased, curled, or has blemishes. Smooth out the wrinkles or replace the paper. For details about paper, see page 32 "Paper Precautions". The printed image is faded over the entire page. The paper is damp. Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 32 "Paper Precautions".
3. Troubleshooting Problem 68 Cause Solution The printed image is different from the image on the computer's display. Printing will be performed by the printer's graphic processing function. PCL 6: The image is too dark or too light. The paper type settings are not configured correctly. Check that the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel. For details about paper type settings, see page 46 "Paper Settings".
Other Printing Problems Problem Print result differs from the display. Cause The printer is not selected for printing. Solution Use the printer driver of the printer and check that the printer is the specified printer. For details about how to open the printer driver settings screen, see "Displaying the Printing Preferences dialog box from the [Start] menu", Operating Instructions. Print result differs from the display. Data transmission failed or was canceled during printing.
3. Troubleshooting Problem Image position differs from the display. Cause The page layout settings are not configured correctly. Solution PCL 5c: On the printer driver's [Paper] tab, select [Print On] box, and then select the desired size. PCL 6 / PostScript 3: On the printer driver's [Detailed Settings] tab, click [Basic] in "Menu:", and then select the desired size in the "Print On:" list. 70 Lines of garbled or unwanted alphanumeric characters appear.
Other Printing Problems Problem Fine lines are fuzzy with inconsistent thickness or color, or do not appear. Cause Super fine lines have been specified in the application, or a color that is too light has been specified for the lines. Solution PostScript 3: Change the dithering settings on the printer driver. For details about the dithering settings, see the printer driver Help.
3. Troubleshooting Paper Misfeeds Occur Frequently Problem Paper is not fed from the selected tray. Cause When you are using Windows, printer driver settings override those settings using the display panel. Solution PCL 5c: On the printer driver's [Paper] tab, select the desired input tray in the "Input Tray:" list. PCL 6/PostScript 3: On the printer driver's [Detailed Settings] tab, click [Paper] in "Menu:", and then select the desired input tray in the "Input Tray:" list.
Other Printing Problems Problem Cause Solution Misfeeds occur frequently. The paper is damp. Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 32 "Paper Precautions". Misfeeds occur frequently. The paper is too thick or too thin. Use recommended paper. For details about recommended paper, see page 28 "Paper Size Specifications" and page 30 "Paper Type Specifications". Misfeeds occur frequently.
3. Troubleshooting Problem Cause Solution Printed paper becomes creased. The paper is damp. Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 32 "Paper Precautions". Printed paper becomes creased. The paper is too thin. Use recommended paper. For details about recommended paper, see page 28 "Paper Size Specifications" and page 30 "Paper Type Specifications". Edges of sheets are creased.
Other Printing Problems Problem White stripes appear on the OHP. Cause Solution Fragments of paper are stuck to the OHP. Use a dry cloth to wipe any paper fragments off the back of the OHP. Additional Troubleshooting Problem Causes Solutions It takes a long time to complete a print job. Photographs and other data intensive pages take a long time for the printer to process, so simply wait when printing such data. If the Data In indicator is flashing, data has been received by the printer.
3. Troubleshooting Problem Causes Solutions Combined printing, booklet printing, or Auto Reduce/ Enlarge printing does not come out as expected. The application or printer driver settings are not configured correctly. Make sure the application's paper size and orientation settings match those of the printer driver. If a different paper size and orientation are set, select the same size and orientation. Some types of data, such as graphics data or data from certain applications, do not print.
Other Printing Problems Problem Some characters are not printed or appear strange. Causes The printer driver settings are not configured correctly. Solutions PCL 5c: On the printer driver's [Print Quality] tab, select [600 dpi] in the "Resolution" area. PCL 6: • On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Quality] in the "Print Priority:" list.
3. Troubleshooting Problem 78 Causes Solutions Print ends mid-job. An error might have occurred. Check the printer's display panel to see if an error has occurred. A print instruction was issued from the computer, but printing did not start. User Authentication may have been set. For details about User Authentication, see Security Guide. Color originals are printed in black and white. No color print settings are configured on the printer driver.
Other Printing Problems Problem Printing via wireless LAN is slow. Causes Solutions • A communication error might have occurred. • Interference from other wireless LAN devices can reduce the communication speed If the printer is using a wireless LAN, radio waves may be interfering with the wireless communication. This may occur if there is a microwave oven, cordless telephone, industrial printer, scientific instrument, or medical instrument using the same frequency range near the device.
3. Troubleshooting Problem PDF Direct Print is not executed (PDF file is not printed). Solutions You must install an optional hard disk or set the value of [RAM Disk] in the System Menu to 2 MB or higher. For details about [RAM Disk], see "System", Operating Instructions. When printing a PDF using a password, set the password of the PDF file using the [Change PDF Password] menu in [PDF Menu] or Web Image Monitor. For details about [Change PDF Password], see "PDF Menu", Operating Instructions.
Other Printing Problems Problem The color of the printout is different from the color on the computer's display. Solutions • The colors created using color toner are different from the ones displayed on the display. • If you select [On] for [Economy Color:] on the [Print Quality] menu in the printer driver's dialog box, the color gradation may appear differently. For details, see the printer driver's Help. • Turn the printer off, and then turn it on again.
3. Troubleshooting Problem A color is missing or partially blurred. Solutions • Paper is damp. Use paper that has been stored properly. For details, see page 32 "Paper Precautions". • A print cartridge is almost empty. When the "Toner is almost empty." message appears on the display panel. If the toner indicator on the initial screen seems empty, replace the print cartridge of the displayed color. For details, see "Adding Toner (Print Cartridge)", Operating Instructions. • Condensation may have collected.
Other Printing Problems Problem It takes too long to complete the print job. Solutions • Photographs and other data-intensive pages take a long time for the printer to process, so wait when printing such data. Changing the settings with printer driver may help to speed up printing. For details, see the printer driver's Help. • The data is so large or complex that it takes time for the printer to process it. If Data In indicator is flashing, the data is being processed. Wait until it resumes.
3. Troubleshooting When PictBridge Printing Does Not Work Problem PictBridge is not available. Causes There is a problem with the USB connection or the PictBridge settings. Solutions Use the following procedure to check the connection and settings: 1. Disconnect, and then reconnect the USB cable. 2. Check that the PictBridge settings are enabled. 3. Disconnect the USB cable, and then turn off the printer. Turn the printer back on. When the printer has fully booted up, reconnect the USB cable.
Removing Jammed Paper Removing Jammed Paper An error message appears if a paper misfeed occurs. The error message indicates where the misfeed occurs. Check the location and remove the paper. • Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper. Not doing so could result in burns. • When removing jammed paper, make sure not to trap or injure your fingers. • Some of this machine's components get damaged on contact.
3. Troubleshooting DJF133 DJF134 • To prevent misfeeds, do not leave any torn scraps of paper inside the printer. • Contact your service representative if misfeeds occur frequently. • If the error message remains displayed even after you remove misfed paper, open and close the front cover. Paper Misfeed Message (A) The paper misfeed message " (A)" appears when a paper misfeed occurs in the standard paper feed tray. 1. Pull out the paper tray, and then carefully remove any misfed paper. DJF227 2.
Removing Jammed Paper 3. Carefully open the printer's front cover by pulling the left and right side levers. DJF228 4. Carefully close the front cover. • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error has cleared. Paper Misfeed Message (B) (C) The paper misfeed message " (B) (C)" appears when a paper misfeed occurs in the internal paper feed path.
3. Troubleshooting 2. Remove misfed paper slowly. BYK085 DJF229 If you cannot find the misfed paper, look inside the printer. 3. If a misfeed occurs in the output area of the fusing unit, open the output cover by pulling back the levers marked "C" (left and right on the fusing unit's upper side).
Removing Jammed Paper 4. Remove misfed paper slowly. DJF231 5. Close the output cover of the fusing unit. DJF232 6. Carefully close the front cover. • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error has cleared.
3. Troubleshooting 1. Pull out the optional paper tray until it stops, and then remove the jammed paper. DJF233 2. Carefully slide the tray back into the optional paper feed until it stops. DJF234 3. Carefully open the printer's front cover by pulling the left and right side levers. DJF228 4. Carefully close the front cover.
Removing Jammed Paper • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error has cleared. Paper Misfeed Message (Z) The paper misfeed message " (Z)" appears when a paper misfeed occurs inside the duplex unit. 1. Carefully open the printer's front cover by pulling the left and right side levers. DJF228 2. Tilt the duplex unit backward by carefully raising its front end. DJF235 3. Carefully remove misfed paper. DJF236 4.
3. Troubleshooting • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error has cleared.
Trademarks Trademarks Adobe, Acrobat, PostScript, PostScript 3, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Firefox® is a registered trademark of the Mozilla Foundation. Java is a registered trademark of Oracle and/or its affiliates.
3.
INDEX A S Additional troubleshooting................................... 75 Screen.................................................................... 15 B U Beeps...................................................................... 49 Bypass tray.............................................................38 USB connection..................................................... 51 C Cannot print properly............................................66 Control panel.......................................
MEMO 96 EN GB EN US M257-8500A
© 2015
EN GB EN US M257-8500A
