Specifications

New York State Office of General Services
Solicitation Number 1767 Integrated Facility Management
Page 12 of 54
2.2.6 Plan of Operation
The Contractor shall provide a written Plan of Operations which should include but not be limited to the
following:
 In the Proposer‘s own words, their understanding of the issues and tasks of the Facilities at
hand.
 Proposers are required to present a detailed description of the methodology to be used by their
firm in achieving the objectives and accomplishing the tasks described in this solicitation, with
separate and specific reference to each subsection in Section 5 – Statement of Work. This
detail should include but not be limited to providing specific information containing the following:
i. Customer Service Approach;
What is the Contractor‘s approach to obtaining optimal results regarding the fulfillment of
tenant requests and for measuring the level of tenant satisfaction?
ii. Indicate the anticipated breakdown of work to be performed directly by contractor‘s on-site
staff, and the specific work to be subcontracted. Specifically, identify your intended plan
for each and every service for each building.
iii. Corporate Support of On-site Personnel;
What will be the specific duties of the on-site personnel?
What other type of corporate support will be provided?
iv. What are the latest technologies and equipment being utilized by your Contractor that you
propose to utilize within this contract
v. Your plan for the delivery of Itemized Services utilizing in-house and sub-contractors
 For EACH building service category as described in Item 2 (Itemized Building
Services) and Item 3 (General Repairs, Supplies and Services) describe your
proposed method of delivering these services, including labor, materials and
equipment, broken down by in-house vs. sub-contract providers.
 Name of the firm intended to provide the service. Your experience with the intended
firm.
 Name, phone number and e-mail address of the firm‘s primary contact regarding the
arrangement.
vi. Equipment
List the specific equipment that will be utilized to compliment and/or augment the
equipment provided by OGS, for each of the buildings in this contract. Provide a
complete inventory that will be stored at each building.
vii. Suppliers
viii. List the sources of supplies and materials that will be utilized to support all aspects of
building operations at each of the buildings.
ix. Recordkeeping and Reporting (see Section 5.5.7 for Reporting Requirements)
Will the onsite staff be responsible for all administrative duties, including all required
monthly reports to OGS?
2.2.7 References
Proposer shall provide the following reference data for each of the facilities being maintained, including
those identified per Section 1.3 – Minimum Proposer Qualifications, by the Proposer/Proposer‘s
company. OGS may contact the references at its option. The reference data must include: