User's Guide
BILLING
The Billing page is where you set up payment details for your Openpath subscription and accept
the Terms and Conditions.
ALERT SETTINGS
Configure Alert Settings to receive email or SMS (US mobile numbers only) warnings regarding:
● Billing – invalid payments, expired terms, and/or your account being frozen
● Entry Ajar – an Entry entering or leaving the ajar alarm state (i.e. when the contact sensor
reports the door being open longer than the set duration. This is configured under Sites > Entry
Management > Edit Entry, then scroll down to Contact Sensor.)
● Entry Authentication Failure – an Entry unlock request failing due to an invalid credential
being used (e.g. a card with a number/CSN unknown to the ACU)
● Entry Authorization Failure – an Entry unlock request failing due to a user not having access
to that Entry, using the wrong trigger method, or making an unlock request outside of
associated schedules
● Entry Unlock Failure – an Entry unlock request failing during the physical unlock phase, either
due to a hardware issue or a failed webhook API call
● Entry Forced Open – an Entry opening without first unlocking through Openpath or triggering
the REX (this is configured under Sites > Entry Management > Edit Entry, then scroll down to
Contact Sensor)
● Entry Anti-Passback Breach – a user attempting to re-enter a defined Anti-Passback Area
without first exiting and vice versa.
QUICK START
Use Quick Start to set up a Site with ACUs and readers all on one page. This is useful if you’re
already familiar with setting up Openpath Sites.
MY PROFILE
You can view and edit your profile by clicking the My Profile icon on the top right corner of the
Control Center.
From there, you can edit your email and name (but not if you were imported from an identity
provider), change your password, and configure Multi-Factor Authentication (MFA) by adding an
Version 1.9
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Openpath 2019
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