Warranty

Warranty Information

Thank you for your purchase of Rigid Industries products. We are proud to design, engineer, and

produce the highest quality lighting products for your use. While we utilize the best

manufacturing practices, there are occasional cases of product failure, and this warranty covers

these instances.

If the product was purchased from an authorized Rigid Industries reseller, the product should be

returned to that reseller if less than 60-days from purchase date. If it has been longer than 60-

days from purchase date, please review the following and contact Rigid Industries directly. If the

item was purchased from Rigid Industries directly, please review the following and contact Rigid

Industries.

Rigid Industries is not liable for any charges incurred by the Customer relating to installation,

repair or removal of Rigid Industries product offerings.

Rigid Industries warrants that this product will be free from defects in material and

workmanship. If you believe your Rigid Industries product is defective, it must be returned to

Rigid Industries for inspection by our warranty claims department. After inspection, Rigid

Industries will verify that the defect was not caused by negligence, abuse, unauthorized repair or

disassembly, Rigid Industries will determine whether the product will be repaired or replaced in

accordance with Rigid Industries Limited Lifetime Warranty*.

To begin your warranty claim:

 You must have a Return Merchandise Authorization (RMA) number. To get your RMA

number, please contact our warranty department by phone at (855) 760-5337, or by filling

out the Return Merchandise Authorization Form on our website.

 Once you have an RMA number, the product must be shipped back to Rigid Industries

prepaid. Ship product to 779 N Colorado St., Gilbert, AZ 85233.

 Please include a copy of your original invoice (proof of purchase) if you have not registered

your purchase online.

 Please be sure that your RMA number is clearly marked on your documentation as well as

on the outside of the packaging used for shipping.

 Please include a short note on the problem you are experiencing.

By completing the steps above, this will ensure faster processing of your claim so that Rigid can

get your product back to you as quickly as possible.

*Rigid Industries Limited Lifetime Warranty:

If Rigid Industries determines, in its sole discretion, that your product is defective in material or

workmanship, Rigid Industries will honor your warranty claim. In some cases the product will

replaced, depending on the specific timeframe of the purchase. If the product is repaired, all

parts, labor, and return shipping may be covered by Rigid Industries.

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Warranty Information Thank you for your purchase of Rigid Industries products. We are proud to design, engineer, and produce the highest quality lighting products for your use. While we utilize the best manufacturing practices, there are occasional cases of product failure, and this warranty covers these instances. If the product was purchased from an authorized Rigid Industries reseller, the product should be returned to that reseller if less than 60-days from purchase date.
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Warranty Exceptions For any powder coated products – 2 year warranty on all powder coat/finish wear. Rigid Industries uses the highest quality materials available. Depending on environment, powder coat can fade. All accessories, covers, mounting options, kits (excluding light, see limited lifetime warranty), and all other items that rigid industries offers as products for sale have a 2-year limited warranty.