Quick Start Guide

RIGOL

Quick Guide for DG5000

Troubleshooting

This chapter lists the commonly encountered failures and their solutions. When you

encounter those problems, please solve them following the corresponding steps. If

the problem persists, please contact RIGOL and provide your device information

(Utility  System  Sys Info).

1. The screen is still dark (no display) after power on:

(1) Check if the power is correctly connected.

(2) Check if the power switch is really on.

(3) Restart the instrument after finishing the above inspections.

(4) If it does not work correctly, contact RIGOL for our service.

2. The settings are correct but no waveform is generated：

(1) Check if the Signal Line is correctly connected to the Output terminal.

(2) Check if the BNC can work correctly.

(3) Check the Output button, if it is turned on.

(4) Set Power On as “Last” and then restart the instrument after finishing the

above inspections.

(5) If it does not work correctly, contact RIGOL for our service.

3. The U-disk cannot be recognized:

(1) Check if the U-disk can work normally.

(2) Make sure the U-disk is USB flash disk. The generator doesn’t support hard

drive-based U-disk.

(3) Restart the instrument, reinsert the USB device and check it.

(4) If the U-disk still does not work normally, please contact RIGOL.