Information

Warranty
The following warranty applies to all Rigol products procured through the Rigol North
America and European office and/or its’ approved North American and European
representatives and/or distributors. Product purchased from outside the North American and
Europe Rigol network will be serviced by the selling agents and not Rigol Technologies USA,
Inc. or Rigol Technologies EU GmbH.
1. RIGOL Technologies, Inc. and EU GmbH warrants its products’ mainframe and
accessories in materials and technologies within the warranty period. During the
period concerned, RIGOL guarantees the free replacement or repair of products which
are approved as defective.
2. The mainframes of RIGOL’ s products have a three-year warranty and the accessories
such as probe and test pen (with the exception of power cord, USB and BNC cable)
have a one-year warranty . In above-mentioned periods, any hardware or software
error caused by quality flaws will be examined and repaired by RIGOL Maintenance
Center or its authorized maintenance branch free of charge if the customer provides
the warranty card and maintenance record card. RIGOL provides paid maintenance for
products outside of the warranty period.
3. The warranty period starts from the date of the valid certificate of purchase (receipt or
invoice). If the invoice cannot be offered, the starting date will adopt the
manufacturer’s delivery date.
4. The warranty is void if:
o (1) Accidental damage occurs during transportation (please confer with
insurance agency or transportation company on the compensation).
o (2) Malfunction or damage is caused by misuse according to warnings in the
product documentation or using or storing in an environment outside of the
specification’s limits.
o (3) Surface damage by manmade factors, like burn, distortion by force, etc.
o (4) Repaired by anyone who is not from RIGOL Maintenance Center or an
authorized maintenance branch.
o (5) Accident damage caused by using a power cord or a power adapter not
approved by RIGOL.
5. Malfunction or damage caused by natural calamities, like earthquake, lightning strike,
etc.
6. RIGOL will do the maintenance after verifying with customers that the product is out
of warranty, and return the repaired products after receiving payment for the repair
cost.
7. RIGOL assumes partial maintenance responsibility which is reasonable and operable,
and refuses to accept any other responsibility for the damage caused by the customers’
wrong operation.
8. Product with fault not covered by warranty should be transported to RIGOL
Maintenance Center to have a repair, and the consignor will pay the transportation
cost.