Full Product Manual

ManualsBrandsRing ManualsDoorbells Doorbell KitsVideo Doorbell Satin Nickel Wireless Doorbell

FAQS AND TROUBLESHOOTING

Troubleshooting WiFi connection issues:

What Ports do I need to open in my firewall for Ring Doorbells and Chimes?

Here are the ports needed by Ring Doorbells for proper connections:

TCP 80

TCP 443

TCP & UDP 15063

UDP range between 16500-32768

UDP 51504/51506

Here are the ports needed by Ring Chime for proper connections:

TCP 80

TCP 443

TCP 9999

If these ports are blocked, Ring products will not be able to connect properly. If you are unable

to complete a setup or have trouble connecting, check if you have a firewall in the way. If so,

please contact the firewall provider or router provider for assistance on configuring the necessary

open ports.

How Motion Detection Works

Ring Doorbell can detect motion as far as 30 feet away. Once motion is detected, all users

associated with the Ring will instantly receive a push notification informing them of the activity.

Should any user open the Ring app, they will be able to access live footage of the activity.

Configuring the Motion Detection Settings

Visit the Ring App and select the device you'd like to configure the motion detection settings for

and then click Motion Settings. We recommend watching the motion detection tutorial located in

your Ring app first and foremost to get yourself acquainted with the feature. You can also access

the motion detection tutorial video at anytime by clicking here (link to YouTube video:

https://www.youtube.com/watch?v=qLHy4eqQ_Ic).

How to Turn On Alerts

Summary of content (6 pages)

PAGE 1
FAQS AND TROUBLESHOOTING Troubleshooting WiFi connection issues: What Ports do I need to open in my firewall for Ring Doorbells and Chimes? Here are the ports needed by Ring Doorbells for proper connections: TCP 80 TCP 443 TCP & UDP 15063 UDP range between 16500-32768 UDP 51504/51506 Here are the ports needed by Ring Chime for proper connections: TCP 80 TCP 443 TCP 9999 If these ports are blocked, Ring products will not be able to connect properly.
PAGE 2
Adjust the slider first, and then tap on the zones that you'd like to receive alerts for. Make sure that the zones you'd like enabled turn dark grey and say 'On' before clicking Save. Lastly–you can choose the frequency in which you'd like to receive alerts by opening the Smart Alerts section.Enabling Zone 6 Only If you're looking to turn on alerts for zone 6 only, you'll have to turn on only one of the other 5 zones first . Once selecting any of the 1-5 zones, you'll notice zone six automatically turns on.
PAGE 3
- Motion is triggering way to much for me. - Motion always picks up cars - I don’t pick up people - I’m not getting any motion detection at all - I have late motion detection. - Motion detects but no one is there. - Motion doesn’t detect until someone is right up on the Ring Doorbell. Motion is triggering way to much for me - If you're getting an abundance of motion events then this might have to do with your smart alert setting within the Ring App.
PAGE 4
My Ring Doorbell and/or Stick up Cam always picks up cars - The Ring may pick up cars on certain days due to the fact that cars give off a large heat signature. There are two ways that this can go about being addressed. ~ Try keeping the sensitivity slider in the zones & range between the halfway mark (15 feet) and the middle of the outermost rim of the grid (about 25 feet). Then adjust the smart alert to light.
PAGE 5
common thing that happens to most newer customers. 9 times out of 10 the motion alerts are switched off and merely need to be switched to the blue “on” position in the app. I have late motion detection - An example of this would be capturing someone as they are leaving the doorstep. ~ If you are capturing motion from people as they walk away or only when they are up close to the Ring you may only have the innermost circle selected in the Zones & Range which only looks for large heat signatures.
PAGE 6
~ Though it is not very common certain bushes which absorb a lot of heat and sway easily in the wind can also trigger motion. For these instances we recommend turning off the affected zone. Motion doesn’t detect until someone is right up on the Ring Doorbell - Most likely the innermost grid is selected (5 foot range). While this will allow for larger heat signatures to be captured more easily it can also cause people to be captured only when approaching up close.