Full Product Manual

My Ring Doorbell and/or Stick up Cam always picks up
cars - The Ring may pick up cars on certain days due to the fact that cars give off a
large heat signature. There are two ways that this can go about being addressed.
~ Try keeping the sensitivity slider in the zones & range between the halfway mark (15
feet) and the middle of the outermost rim of the grid (about 25 feet). Then adjust the
smart alert to light. While this won't entirely prevent motion alerts from cars it should
decrease the amount of times the Ring or Stick Up Cam Triggers.
~ If you have a Ring Doorbell that is not hardwired and you have an adjacent wall at
the front door area (back door or vice versa) then try remounting the Ring Doorbell on
the adjacent wall that does not face the street. Changing the camera's viewpoint can help
greatly in diminishing the heat signatures it saw before (especially cars).
~ Equally so if you have a Stick-Up-Cam changing the angle and/or location of the Stick-
Up-Cam can also help to diminish/prevent motion detection of vehicles.
My Ring does not capture people on motion - If your ring does not
capture motion from people first check your motion alerts and make sure that it is
switched to the “on” position in the Ring App. If that is selected try extending the
sensitivity of the zones & range. Though it will look for a smaller heat signature it should
trigger with a better response to human shaped heat signatures.
I’m not getting any motion detection at all - This can be a very