Full Product Manual

common thing that happens to most newer customers. 9 times out of 10 the motion
alerts are switched off and merely need to be switched to the blue “on” position in the
app.
I have late motion detection - An example of this would be capturing
someone as they are leaving the doorstep.
~ If you are capturing motion from people as they walk away or only when they are up
close to the Ring you may only have the innermost circle selected in the Zones & Range
which only looks for large heat signatures. To capture the individual as they are walking
up adjust it to look for smaller heat signatures by extending the sensitivity to the
innermost circle (5ft) to the middle way (about 15ft).
~ Equally so you if your motion detection is constantly delayed try running a speedtest
to see if you meet the basic requirements of 1mbps Up and 1mbps Down.
Motion detects but no one is there - First make sure that your
accounting for the entire scope of what the fish-eye lens is seeing.
~ Sometimes we don’t see the common things that give off motion that are there
everyday in the front yard/porch area. Some of these items include windmills, wind
chimes, decorative tassels, flags, etc. Keep in mind that these everyday items give off
motion and can in fact trigger your Ring. For these instances try turning off the zone
that is triggering the motion. You can also experiment with removing the object
triggering the motion.