User's Manual

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1. In-app Setup2. Physical Installation3. Features4. Troubleshooting
Why isn’t my internal doorbell
ringing properly when someone
presses the button on my Ring?
Make sure the circular light on the front of your Ring
is glowing white to confirm that it’s wired correctly.
If your internal doorbell is digital (which means it
produces a synthesized melody), make sure you
installed the provided diode.
If you have installed the diode, it may be installed
backwards. Simply reverse the wiring on the bracket
screws and ring your Ring Doorbell again.
If your internal doorbell is mechanical (which means
it has a physical bell and makes a classic “ding dong”
sound), then make sure you didn’t install the diode.
Visit ring.com/diode for installation assistance.
Why can’t visitors hear me on my
Ring when I talk through the app?
If you’re on an iPhone or iPad, check the microphone
permission on your device. Select Settings, find Ring
and select it. Lastly, make sure the switch next to
Microphone is toggled on.
If you’re on an Android device, go to Settings >
Application/Apps > Application Manager > Ring >
Permissions. Ensure everything here is on.
If you don’t see the Microphone option, then uninstall
and reinstall the Ring app. When prompted to allow
microphone access, choose “Allow.”
I’m not receiving motion alerts
First make sure you’ve configured Motion Detection,
and that Motion Alerts are turned on (pg. 22).
To further troubleshoot issues with not receiving
notifications, select Device Health in the Ring app,
and then select Troubleshoot Notifications.
Why is my video and/or audio
quality poor?
First, determine the cause. Remove your Ring
Doorbell and bring it inside near your router. Press
the front button on your Ring Doorbell and look at
the video in the Ring app.
If you get good video quality near the router, you
need to extend your Wi-Fi signal.
We recommend Chime Pro to boost the signal to your
Ring Doorbell. Learn more at: ring.com/chime-pro.
If video quality is still poor near your router, test your
internet speed by selecting Device Health in the Ring
app, then Test Your Wi-Fi.
The instructions in the app will help you diagnose
and solve any issues related to poor video quality.