Installation Sheet
Rinnai Tankless Water Heater Installaon and Operaon Manual 73
6.6 Warranty
Limited Warranty for SE+ Series Models
• Internal (Indoor) Models: CU199i and CU160i
• External (Outdoor) Models: CU199e and CU160e
What Is Covered?
The Rinnai Standard Limited Warranty covers any defects in materials or workmanship when the product is
installed and operated according to Rinnai wrien installaon instrucons, subject to the terms within this Limited
Warranty document. This Limited Warranty applies only to products that are installed correctly in the United States
and Canada. Improper installaon may void this Limited Warranty. In order for this warranty to apply, it is required
that you use a trained and qualied professional who has aended a Rinnai installaon training class before
installing this water heater. This Limited Warranty coverage as set out in the table below extends to the original
purchaser and subsequent owners, but only while the product remains at the site of the original installaon. This
Limited Warranty only extends to the rst / original installaon of the product and terminates if the product is
moved or reinstalled at a new locaon.
*The heat exchanger warranty will be 8 years or 12,000 operaon hours, whichever occurs rst.
Notes:
• From date of purchase, period of coverage is reduced to 8 years or 12,000 operaon hours, whichever
occurs rst, if the Rinnai water heater temperature sengs exceeds 160°F (71°C).
• The integrated controller has a 1 year warranty on parts.
What Will Rinnai Do?
Rinnai will repair or replace the covered product or any part or component that is defecve in materials or
workmanship as set forth in the above table. Rinnai will pay reasonable labor charges associated with the repair or
replacement of any such part or component during the term of the labor warranty period. All repair parts must be
genuine Rinnai parts. All repairs or replacements must be performed by a licensed professional who is properly
trained to do the type of repair.
Replacement of the product may be authorized by Rinnai only at its sole discreon. Rinnai does not authorize any
person or company to assume for it any obligaon or liability in connecon with the replacement of the product. If
Rinnai determines that repair of a product is not possible, Rinnai may replace the product with a comparable
product at Rinnai’s sole discreon. The warranty claim for product parts and labor may be denied if a component or
product returned to Rinnai is found to be free of defects in material or workmanship; damaged by improper
installaon, use or operaon; or damaged during return shipping.
How Do I Get Service?
You must contact a trained and qualied professional for the repair of a product under this Limited Warranty. For
the name of a trained and qualied professional, please contact your place of purchase, visit the Rinnai website
(www.rinnai.us), call Rinnai at 1-800-621-9419 or write to Rinnai at 103 Internaonal Drive, Peachtree City, Georgia
30269.
Proof of purchase is required to obtain warranty service. You may show proof of purchase with a dated sales
receipt, or by registering within 30 days of purchasing the product. To register your Rinnai Tankless Water Heater,
please visit www.rinnai.us. For those without internet access, please call 1-866-RINNAI1 (746-6241). Receipt of
Registraon by Rinnai will constute proof-of-purchase for this product. Registraon of product installed in new
home construcon may be veried with a copy of the closing papers provided by the inial home buyer. However,
Registraon is not necessary in order to validate this Limited Warranty.
Item Warranty Coverage
Heat Exchanger* 8 Years
All Other Parts and Components 5 Years
Reasonable Labor 1 Year