User Manual
Rinnai Heating Products Warranty
Warranty Terms
The benets to the consumer given by this warranty are in addition to all other rights and
remedies of the consumer under a law in relation to the goods or services to which the
warranty relates.
Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for compensation
for any other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.
Given installation and application is in accordance with the manufacturer’s specications
and instructions as published at the date of installation, Rinnai will repair or replace goods
free of charge in the event of defects arising from faulty materials and/or workmanship in
accordance with the Warranty Terms in Table 1, Denitions, Warranty Conditions
and Exclusions stated in this document.
Rinnai is responsible for reasonable costs associated with legitimate warranty claims,
including call-out of an authorised Rinnai service provider to inspect the faulty product.
Rinnai is not responsible for:
(a) costs for tradespeople that are not authorised Rinnai service providers; or
(b) any costs, including call-out costs for an authorised Rinnai service provider, associated
with a product which is determined upon inspection not to be covered by this
warranty.
The consumer will be reimbursed by Rinnai for any reasonable costs associated with making
a legitimate warranty claim against Rinnai which are not otherwise specied above.
Enquiries relating to Warranty claims for Rinnai products or services must be made by
contacting Rinnai Australia. Contact details are on the back of this document.
Rinnai Heating Warranty 03