Specifications

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Rinnai Service and Support (800-621-9419)
Rinnai America also provides the following web sites for support:
• www.rinnai.us – our main site for all product, sales, and service information. Of Note—a comprehensive documents library is
available at the sales/service link. Website registration is required for access.
Rinnai America’s phone support structure consists of the following departments:
• CRC – Consumer Response Center – Fielding general calls, consumer questions, etc.
• Available in office from 8 a.m. to 8 p.m. EST, Monday - Friday
• Parts and Warranty Department – Fielding parts orders and warranty issues
• Available in office from 8 a.m. to 5 p.m. EST, Monday – Friday
• Technical Support Department– Fielding technical issues related to the function of all
Rinnai Products
• Available in office from 8 a.m. to 8 p.m. EST, Monday – Friday AND 24/7/365 on call support for technicians who are at the
service location.
• Engineering / Applications Department – Fielding issues related to product applications
including sizing
• Available in office from 8 a.m. to 5 p.m. EST (The engineering dept does not size heating appliance applications—an industry
accepted Btu heat loss calculation must be performed by the installer)