Installation manual
Rinnai Australia 13 Ultima II Operation Manual
CARE AND MAINTENANCE
TROUBLE SHOOTING CHECKLIST
Use the following chart to help determine whether a service call is required, however if you are unsure
about the way your heater is operating, contact Rinnai or your local agent.
ERROR CODES
Your heater is also fitted with self diagnostic electronics that monitor the appliance
during start-up and operation. Should a fault occur the heater will shut down and
the cause fault will be indicated by a pair of flashing digits in the Digital display
and the On/Combustion indicator will also flash Red. Refer to the table below
for probable cause and the suggested remedy.
Fault
Condition
Probable
Cause
No Display
Burners fail to ignite
Filter Indicator
is illuminated
Combustion stops
during operation
Smell of gas
Takes a long time to
warm the room
Possible Remedy
Not plugged in or turned off. Plug in power cord and turn power on.
Mains power failure. Re-ignition, when power restored, page 5.
(Initial Install) Air in gas pipe. Installer to purge air from gas supply.
Dust on air filters. Clean the air filters (Weekly).
Room too large. Check with retailer.
Air filter blocked. Clean the air filters (Weekly).
Louvre obstructed. Remove obstruction
Gas supply turned off. Turn gas supply on at the meter or cylinder.
Gas escape. Isolate gas supply, call Rinnai service.
On Timer is set. Cancel timer by using the override page 11.
Lock set. Cancel Lock as described on page 11.
Code Probable Cause Suggested Remedy
-:- - Power Failure Press the ON/OFF button 2 twice to reset the heater.
00 Power Outage As above.
11 Ignition Failure
Check gas supply is turned on, turn the heater OFF and
then ON again. If the heater fails to ignite after 4 attempts
a Service Call will be required.
12 Flame Failure As above.
14 Overheat
Clean air inlet. If error continues a Service Call will be
required.
16 Room Overheat Lower room temperature to below 40°C.
31 Room temperature Sensor Faulty Service Call.
33 Overheat Temperature Sensor Faulty Service Call.
35 Flue Temperature Sensor Faulty Service Call.
53 Sparker Failure Service Call.
61 Combustion Fan Failure Service Call.
70 ON/OFF Switch Faulty Service Call.
71 Solenoids Faulty Service Call.
72 Flame Rod Faulty Service Call.
90
Flue Blockage / Exhaust temperature
high
Service Call.
8
11
11
8