Installation Guide
70 Rinnai Tankless Water Heater Installaon and Operaon Manual
6.6 Warranty
Limited Warranty for SE+ Series Models
• Internal (Indoor) Models: RU199i, RU180i, RU160i, RU130i
• External (Outdoor) Models: RU199e, RU180e, RU160e, RU130e
What Is Covered?
The Rinnai Standard Limited Warranty covers any defects in materials or workmanship when the product is installed
and operated according to Rinnai wrien installaon instrucons, subject to the terms within this Limited Warranty
document. This Limited Warranty applies only to products that are installed correctly in the United States and Canada.
Improper installaon may void this Limited Warranty. In order for this warranty to apply, it is required that you use a
trained and qualied professional who has aended a Rinnai installaon training class before installing this water
heater. This Limited Warranty coverage as set out in the table below extends to the original purchaser and subsequent
owners, but only while the product remains at the site of the original installaon. This Limited Warranty only extends
to the rst / original installaon of the product and terminates if the product is moved or reinstalled at a new locaon.
*For residenal applicaons, the heat exchanger warranty will be 15 years or 12,000 operaon hours, whichever
occurs rst.
Notes:
• From date of purchase, period of coverage is reduced to 8 years or 12,000 operaon hours, whichever
occurs rst, if the Rinnai water heater temperature sengs exceeds 160°F (71°C).
• The integrated controller has a 1 year warranty on parts.
What Will Rinnai Do?
Rinnai will repair or replace the covered product or any part or component that is defecve in materials or
workmanship as set forth in the above table. Rinnai will pay reasonable labor charges associated with the repair or
replacement of any such part or component during the term of the labor warranty period. All repair parts must be
genuine Rinnai parts. All repairs or replacements must be performed by a licensed professional who is properly trained
to do the type of repair.
Replacement of the product may be authorized by Rinnai only at its sole discreon. Rinnai does not authorize any
person or company to assume for it any obligaon or liability in connecon with the replacement of the product. If
Rinnai determines that repair of a product is not possible, Rinnai may replace the product with a comparable product
at Rinnai’s sole discreon. The warranty claim for product parts and labor may be denied if a component or product
returned to Rinnai is found to be free of defects in material or workmanship; damaged by improper installaon, use or
operaon; or damaged during return shipping.
How Do I Get Service?
You must contact a trained and qualied professional for the repair of a product under this Limited Warranty. For the
name of a trained and qualied professional, please contact your place of purchase, visit the Rinnai website
(www.rinnai.us), call Rinnai at 1-800-621-9419 or write to Rinnai at 103 Internaonal Drive, Peachtree City, Georgia
30269.
Proof of purchase is required to obtain warranty service. You may show proof of purchase with a dated sales receipt,
or by registering within 30 days of purchasing the product. To register your Rinnai Tankless Water Heater, please visit
www.rinnai.us. For those without internet access, please call 1-866-RINNAI1 (746-6241). Receipt of Registraon by
Rinnai will constute proof-of-purchase for this product. Registraon of product installed in new home construcon
may be veried with a copy of the closing papers provided by the inial home buyer. However, Registraon is not
necessary in order to validate this Limited Warranty.
Item Residenal Applicaons Commercial Applicaons
Heat Exchanger* 15 Years 8 Years
All Other Parts and Components 5 Years 5 Years
Reasonable Labor 1 Year 1 Year