Installation Sheet
19 Rinnai Rack Installation
or damaged during return shipping, the warranty claim for product, parts and labor may be denied.
How do I get service?
You must contact a licensed professional for the repair of a product under this Limited Warranty. For the name of a li‐
censed professional please contact your place of purchase, visit the Rinnai website (www.rinnai.us), call Rinnai at 1‐800‐621
‐9419 or write to Rinnai at 103 Internaonal Drive, Peachtree City, Georgia 30269.
Proof of purchase is required to obtain warranty service. You may show proof of purchase with a dated sales receipt, or by
registering within 30 days of purchasing the product. To register your tankless water heater, please visit www.rinnai.us.
For those without internet access, please call 1‐866‐RINNAI1 (746‐6241). Receipt of Registraon by Rinnai will constute
proof‐of‐purchase for this product. However, Registraon is not necessary in order to validate this Limited Warranty.
What is not covered?
This Limited Warranty does not cover any failures or operang difficules due to the following:
• accident, abuse, or misuse
• alteraon of the product or any component part
• misapplicaon of this product
• improper installaon
◊ Product being installed in a corrosive environment
◊ condensate damage
◊ improper venng
◊ incorrect gas type
◊ incorrect gas or water pressure
◊ absence of a drain pan under the appliance
• water quality
• improper maintenance (such as but not limited to scale build‐up, freeze damage, or vent blockage)
• incorrect sizing
• any other cause not due to defects in materials or workmanship
• Problems or damage due to fires, flooding, electrical surges, freezing or any acts of God.
• force majeure
There is no warranty coverage on product installed in a closed loop applicaon, commonly associated with space heang
only applicaons.
The integrated controller on indoor models has a 1 year warranty on parts.
This Limited Warranty does not apply to any product whose serial number or manufacture date has been defaced. This
Limited Warranty does not cover any product used in an applicaon that uses chemically treated water such as a pool or
spa heater. This appliance is suitable for filling large or whirlpool bath tubs with potable water.
LimitaƟon on warranƟes
No one is authorized to make any other warranes on behalf of Rinnai America Corporaon. Except as expressly provided
herein, there are no other warranes, expressed or implied, including, but not limited to warranes of merchantability or
fitness for a parcular purpose, which extend beyond the descripon of the warranty herein and further Rinnai shall not be
liable for indirect, incidental, special, consequenal or other similar damages that may arise, including lost profits, damage
to person or property, loss of use, inconvenience, or liability arising from improper installaon, service or use. Some states
do not allow the exclusion or limitaon of incidental or consequenal damages, so the above limitaon may not apply to
you.
Any implied warranes of merchantability and fitness arising under state law are limited in duraon to the period of cover‐
age provided by this Limited Warranty, unless the period provided by state law is less. Some states do not allow limitaons
on how long an implied Limited Warranty lasts, so the above limitaon may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.