Frequently Asked Questions

In order to solve the problems you may get when you use the smart watch, we

organize this FAQ document and hope it will helpful for you.

Please kindly contact with us if you have any other questions, we must provide

the best after-sale customer service.

Question 1:

Why the smart watch can't connect to the phone App.

Solution:

1.Please check the smart watch with enough power or not, there is bluetooth

image on the smart watch screen or not.

2. Please ensure the smart watch is not connected to any other phones.

3. Turn on the bluetooth on your phone's setting page.

4. Open the "Heroband III" App, click "Remove Device", then click"Add Device"

again.

(note: please don't connect the smart watch on phone's bluetooth setting page,

you must connect the smart watch on "Heroband III" App.

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Question 2:

The smart watch is not tracking steps:

First, please kindly upgrade the App, the steps as below:

1. Open the App.

2. Click the middle icon of the App.

3. Click the fouth option - firmware upgrade.

Second, please kindly check that the steps are not counted when you sleep,

such as when you get up, the smart watch need to be activated again to count

steps.

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Question 3:

Why the watch would not stay connected to receive notifications?

Solution:

This problem is usually happened on Android phone, maybe it because mobile

phone system interception or cleaning software, the connect is influenced by it,

please set your phone according to different phone brands.

For Android phones, please set white list and open self-start management.

For Samsung phones:

1. Open the "Heroband III" App--Click the touch button on bottom left of the

phone--Click to lock the App.

2. Open automatic run switch: System Manager - Green Background - Process

White List - Select "Add Application to White List".

For Hua Wei phones:

PAGE 1
In order to solve the problems you may get when you use the smart watch, we organize this FAQ document and hope it will helpful for you. Please kindly contact with us if you have any other questions, we must provide the best after-sale customer service. Question 1: Why the smart watch can't connect to the phone App. Solution: 1.Please check the smart watch with enough power or not, there is bluetooth image on the smart watch screen or not. 2.
PAGE 2
1. Open phone setting page - Click Protected Background Application - Open the App or Mobile Manager - Click Accelerated Optimization - Click Protection Application - open the App. 2. Open your phone's setting page - Click the boot automatically start - open the app. For Xiaomi phones: 1.Open the App -- long press the home button -- Drop-down app --click “lock task”. 2.Open phone setting page -- Click Authorization Management - Click Self-Start Management - Open App.