Operation Manual

Page 23

FAQ/Troubleshooting

SoundJam (Mac)

SoundJam allows 50 encodes prior to registration.

1 Double click the hard drive icon.

2 Double click the SoundJam folder.

3 Double click the SoundJam MP icon to open the programme. You will immediately be prompted to

4 Click the Register Now button.

5 Follow the instructions on the screen.

6 You will receive your unlock code by e-mail.

Why do I get an error when I click Read a CD to start the encoding process?

The following factors may interfere with the CD encoding process:

1 Over-utilisation of the CPU during the encoding process. Close all other software before encoding.

2 Insufficient RAM to cache the track properly. Generally, 64 MB is fine assuming that no other mem-

ory intensive application is running. Close all other software before encoding. Windows 98 gener-

ally assumes control of 15-20 MB of RAM at startup depending on what applications you have

running.

3 CD-ROM firmware. Even if a CD-ROM drive is new, it may require a firmware update from the

manufacturer to correct audio extraction errors.

4 Overclocking. Overclocking the system—running faster than it is rated to run—can have adverse

effects on the peripheral components. If your system is overclocked, bring it back to its normal

operating speed.

5 Try manually changing the settings that Rio Audio Manager assigned to your CD Drive. To do this,

go to View / Options / Read CD. If it is set on Digital (WinAspi), try changing it to Digital or vice-

versa. If all else fails, you may have to change it to Analogue, but only if you have a sound card.

Analogue will be slow, but it should work. If you have to select this mode, you may either need to

check one of the above suggestions or try a different CD ROM drive.

How can I get the best sound quality when encoding from a CD?

If you use a significant amount of your computer system's resources with other applications, encoding

songs from a CD may result in poor quality recordings. If the song(s) you encode contain abnormali-

ties, such as pops or skips, close down other applications which are running and encode those songs

again. The condition of the audio CD—scratches and so on—may effect the quality of the recording as

well.